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Hotel on Monroe, BW Signature Collection

2.5 star property

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Lobby
Food and drink
Lobby
Standard Room, 2 Double Beds, Non Smoking | Bathroom | Shower, hydromassage showerhead, designer toiletries, hair dryer
Egyptian cotton sheets, premium bedding, pillow-top beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
2323 Monroe Avenue, Rochester, NY, 14618
  • Place, Brighton High School
    ‪13 min walk‬
  • Place, Pittsford Plaza
    ‪5 min drive‬
  • Place, Cobbs Hill Park
    ‪5 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

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About this property

Hotel on Monroe, BW Signature Collection

This smoke-free hotel features a snack bar/deli, a coffee shop/cafe and free self-parking. WiFi in public areas is free.
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature free newspapers and complimentary bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel on Monroe, BW Signature Collection. During your stay, you'll be within walking distance of Brighton High School. Free WiFi in public areas, free self-parking and a coffee shop/cafe are available.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include a virtual front desk
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute drive from Erie Canal and 6 minutes from George Eastman Museum
  • Dogs welcome for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free.

This Rochester hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1967
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Contactless check-in and check-out are available

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

A virtual front desk provides assistance to guests

Guests are recommended to download the property's DirectKey mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel

Towpath Motel Rochester

Towpath Rochester

Towpath Hotel Rochester

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 213 out of 408 reviews
Rating 8 - Good. 92 out of 408 reviews
Rating 6 - Okay. 52 out of 408 reviews
Rating 4 - Poor. 28 out of 408 reviews
Rating 2 - Terrible. 23 out of 408 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Stayed 1 night in Feb 2026

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Room was spotless. Charming remodel. Bed comfortable, very nice bathroom. Plenty of towels and hot water.
Stayed 1 night in Feb 2026

10/10 Excellent

Eunice

Liked: Cleanliness, amenities, property conditions & facilities
Big room and very clean. It will be better if you add a microwave.
Stayed 2 nights in Feb 2026

10/10 Excellent

Julie

Stayed 1 night in Feb 2026

10/10 Excellent

Karen michelle

Liked: Cleanliness
All of the above
Stayed 1 night in Feb 2026

2/10 Terrible

Zhongping, Greenwich

Disliked: Cleanliness, amenities, property conditions & facilities
This is just a road side motel, not a best western hotel. No front desk, no receptionist. the room is small, noisy. All the pictures are exaggerated. Not real. I hate false advertising.
Stayed 1 night in Feb 2026

10/10 Excellent

Wilson

Stayed 2 nights in Jan 2026

10/10 Excellent

Heidi

Stayed 1 night in Dec 2025

6/10 Okay

Hiroye

Travelled with family
Disliked: Amenities
Advertised as a hotel but entrance to room is outside so it feels more like a motel. Had to call to get the key to the room. The heater/air conditioner is right next to the bed so air is blasting out onto the bed. The lighting is harsh since there is no lamp shade in the center sconce. There was mold in the sink opening opposite the faucet. There was mold and water damage on both sides of the shower stall.
Stayed 1 night in Dec 2025

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service
The check in process was weird as they never texted me the code to collect my room key upon check-in. Additionally, the rooms are small, there were crack tiles in the bathroom, and they use single use plastic cups.
Stayed 1 night in Dec 2025

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very cute motel, rooms are small but still spacious enough. Beautiful bathroom with heated toilet seats, nice on a cold night. Beds are comfortable. Easy friendly check-in. Nice location on Monroe St with all sorts of shopping and restaurants close by and easy to get to highway. Have stayed here before and will definitely stay again when in town
Stayed 1 night in Dec 2025

10/10 Excellent

Candice, Holly Springs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy and helpful check/-in. Walks are thin and was woken by neighbors in the early morning.
Stayed 1 night in Nov 2025

10/10 Excellent

Brianna

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and fixtures all brand new, minimal accomodations but comfortable for what they are. My neighbors were noisy one night but not the fault of the hotel
Stayed 1 night in Nov 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service
Very pleasantly surprised with how good this place was!
Stayed 1 night in Nov 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice. Owner was great and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Super helpful and kind staff.
Stayed 1 night in Nov 2025

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pet friendly room.
Stayed 1 night in Oct 2025

6/10 Okay

August

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room area service were great, but the towels were really dirty
Stayed 1 night in Oct 2025

10/10 Excellent

jeffrey

Stayed 3 nights in Oct 2025

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Key didn’t work . Had to call for a box to unlock for The key . No internet . Cable for tv wouldn’t work . And no coffee available in office anymore .
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this hotel was truly excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen, Granite Falls

Stayed 2 nights in Oct 2025

8/10 Good

Blair

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, affordable, clean
Stayed 1 night in Oct 2025

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
This is a nice little hotel. I only had 1 minor issue and the owner contacted me immediately. He was very kind and resolved it. My room was clean, has a mini fridge and the area is quiet. I will definitely stay here again.
Stayed 2 nights in Oct 2025

8/10 Good

Athena

Stayed 2 nights in Oct 2025

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