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Bay Hotel

2.0 star property

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Photo gallery for Bay Hotel

Standard Room, 1 Queen Bed, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets
Lobby lounge
Free daily continental breakfast
Interior
Desk, blackout curtains, free WiFi, bed sheets

Reviews

5.2 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi

Explore the area

View in a map
128 Jones St, San Francisco, CA, 94102
  • Place, Warfield Theatre
    ‪3 min walk‬
  • Place, Orpheum Theatre
    ‪5 min walk‬
  • Place, Bill Graham Civic Auditorium
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Private Bathroom

Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Private Bathroom

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Private Bathroom

Standard Room, 2 Double Beds, Private Bathroom | Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 2 Double Beds, Private Bathroom

  • 74 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Shared Bathroom

Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Shared Bathroom

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property
Warfield Hotel
  • Breakfast included
  • Free Wi-Fi
  • 24/7 front desk
  • Microwave
2.8 out of 5, 1,000 reviews
The price is €73
includes taxes & fees
16 Jan - 17 Jan
Warfield Hotel

About this property

Bay Hotel

Hotel with free breakfast, near Oracle Park
This smoke-free hotel features express check-out, free breakfast and free Wi-Fi in public areas. Housekeeping is available on request.
Bay Hotel offers 16 accommodations with blackout curtains. Fridges and microwaves are provided. Bathrooms include a shower.

This San Francisco hotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Bay Hotel. During your stay, you're just a quick walk from Golden Gate Theatre. Enjoy features like free breakfast and free WiFi in public areas.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include luggage storage
  • 11 minutes by foot from Union Square and a 4-minute drive from Moscone Convention Center
Free breakfast is available daily. Public spaces have free WiFi.

This San Francisco hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private or shared bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
The front desk is open Monday - Sunday (6:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property's front desk is open during the following times:
  • Monday - Sunday: 6:00 AM - midnight
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Bay Hotel San Francisco
Bay San Francisco
Bay Hotel Hotel
Bay Hotel San Francisco
Bay Hotel Hotel San Francisco

Bay Hotel Reviews

Reviews

5.2
Rating 10 - Excellent. 92 out of 599 reviews
Rating 8 - Good. 85 out of 599 reviews
Rating 6 - Okay. 97 out of 599 reviews
Rating 4 - Poor. 100 out of 599 reviews
Rating 2 - Terrible. 225 out of 599 reviews

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Emyr

Liked: Cleanliness
Disliked: Property conditions & facilities
Advert advertised breakfast included in the price, when I arrived for breakfast staff announce that they have not provided breakfast since the beggining of the COVID pandemic, therefore admitting that they have been false advertising for over 5 years. Advertised that there would be a microwave in the room, there wasn't. The fire detector had been ripped out in the room as well. Room was generally clean, there was a little stains on the towels, otherwise the room was clean. There was damage to the sink in the room so needed to be careful not to cut self when using. The room did not have any aircon so did get humid in the room. Staff were polite and accommodating in general. The biggest issue with this property is on the outside. The street seems to be a popular congregating place for the use of drugs. Upon arrival there must have been 20 people on the street doing drugs, their behaviour was erratic and on occasions violent. I did not feel safe going outside and I was apprehensive about them coming in as there were a couple occasions where someone would bang on the window/door. Ultimately I would not stay here again, having explored the city a bit I would recommend a place down near the piers felt much safer around here.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mario Humberto

Liked: Staff & service, property conditions & facilities, room comfort
Room could definitely need to be a little More clean and shower could use a little Work since it was a little too cramped up in the room
Stayed 5 nights in Sep 2025

8/10 Good

Elena

Stayed 13 nights in Sep 2025

2/10 Terrible

Greg

Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for Folsom Weekend. I made it to the hotel around 6:30pm & my room still wasn’t ready. There was no nearby parking & the entrance was blocked by homeless people. The pros of this hotel: close to public transportation, lots of things in walking distance & if you’re in town for Folsom Street fair it’s walking distance. I go to 24hr Fitness & there was a gym within walking distance. Cons: No guests, I was not informed of this “rule” until the 2nd day of my stay. Again, I was in for FSF weekend so this added a damper. Homeless people, the perimeter of the hotel is blocked by homeless people which is intimidating & made me feel unsafe at times. Shared bathroom, the bathroom at the end of the hall of the 3rd floor was terrible. The outlets didn’t work, the toilet is extremely close to the shower & there was no one to but my toiletries. Can clearly hear neighbors, the way my window was positioned I was about to hear my neighbors conversations as clear as if they were speaking directly to me. Dirty towels, my towels were dirty & had black spots No ac No extra lock, there’s no extra lock attachment No parking No rack to hang towels, they provide a sink in the room but there’s nowhere to hang towels or clothes No one replaced my trash during my 4 day stay
Stayed 4 nights in Sep 2025

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Scam . This place rents to the homeless . It’s admirable bit
Stayed 2 nights in Sep 2025

2/10 Terrible

Vardan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Both hotel and expedia are terrible. I've been charged twice and hotel told me to contact expedia and expedia told me to contact hotel. After all expedia told me go and pay hotel directly and next morning I will get refunded from expedia. Next day expedia wrote me that it is non refundable and they kept my money. Avoid both expedia and this hotel as they both are terrible. 0 stars
Stayed 1 night in Sep 2025

2/10 Terrible

Bousaad

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Sep 2025

4/10 Poor

sonny

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in tenderloin and a lot of homeless hangs around right at front. While i survived, i realized i should have read the reviews. It’s a relatively inexpensive place. Next to Bart train so that’s why I got it. But the location and surrounding really sucks. The room smells and the bed has blood stains… get what you pay for… would not recommend.
Stayed 6 nights in Sep 2025

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bay Hotel is a travesty and refuse to refund

I didn’t check in I was afraid I would get rob also there was homeless and vagrant drug users right in front of the hotel and in lobby I called hotels.com immediately the agent attempted to get my refund but the person at the Bay Hotel refused and also claimed there was no homeless or drug users in front of the property and said for the hotels.com agent to contact the manager at Bay Hotel the following morning I will load pics and video below and I’m also waiting for response from Hotels.com about this horrible situation
Stayed 1 night in Sep 2025

2/10 Terrible

DeAndra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Katie

Stayed 1 night in Sep 2025

4/10 Poor

Applejane

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets had stain and the bathrooms are unclean. Not safe since the homeless are right outside
Stayed 1 night in Sep 2025

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Please please please give this place a chance! The family that owns this is absolutely amazing, and they do the best they can to keep the street outside clean and the guests comfortable. Knowing everything I know, I would stay here again, no doubt!
Stayed 5 nights in Jul 2025

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place isn't for the faint of heart. The sidewalk right in front of the hotel is full of homeless people, and a lot of them were actively doing drugs whenever I walked by. When I first approached, one of the people on the street actively started insulting me and calling me slurs, which was scary because the front door of this hotel is normally locked so I had to wait to be let in. The room itself was dire. We had a single window facing an interior space, which I thought would be nice to avoid the street noise, but it actually made the room unbearably hot even though it was *cold* outside. Running the provided fan didn't help. It also had a really heavy smoke smell for a smoke free room that actually made my eyes burn a little. The bathroom seemed clean enough. The bed's sheets had a bunch of threads popping out and were thin, but there weren't bed bugs. The man at the front desk was nice. I did, however, end up getting a different hotel over by the Marina. I've done cheap hotels, but this was too much for me.
Stayed 2 nights in Sep 2025

2/10 Terrible

Carlos

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place was my last option for the night don’t.

Honestly, the place felt unsafe and poorly run from the start. The front desk clerk told me their machine was “broken” and tried to get me to go grab cash from an ATM for the deposit. When I came back, he suddenly had “no rooms left” and didn’t even remember my situation clearly. To top it off, the cash deposit had magically gone up by $20. Total scammy vibes, not trustworthy at all.
Stayed 1 night in Aug 2025

4/10 Poor

Edwin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have ac or breakfast and dirty towels
Stayed 1 night in Aug 2025

2/10 Terrible

Lenin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Arnoldo

Stayed 1 night in Aug 2025

2/10 Terrible

Miguel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience ended up leaving the property terrible condition and didn’t feel safe
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Christine

Disliked: Staff & service

Downtown San francisco

Many homeless,drug users right aroubd the door of Hotel. Breakfast advertised but none available. Walking distance from Bart. Cheap for downtown San Francisco.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jeff, San Diego

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The photos of the hotel are not accurate. The rooms do not look like that at all. Absolutely filthy conditions in the room and in the bathroom. Beware they charge you a $20 deposit when you get there. When I went to check out early in the morning, no one was in the lobby And I had to leave. So I did not get my $20 back. The sidewalk outside of the hotel is packed with homeless people with trash, The and urine everywhere. Dirty bedding, holes in the walls, terrible odors throughout the entire building. Do not stay at this property!
Stayed 4 nights in Jul 2025

2/10 Terrible

Supriya

Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 6 nights in Jul 2025