Lovely place, old San Francisco feel, gorgeous furnishings, loved my big soaking jacuzzi tub! Only negative feedback: the staff is pretty crabby, won't even stand aside for guests to come through the door with their luggage, grumbled about "everybody driving in" when we inquired about our PREPAID reserved parking spot, then charged me extra for it. Our ejection from the breakfast room at closing time was laughably rude. Also the addition of the tacky printed "Victoriana" pillows everywhere kind of blows the refined Victorian aesthetic. We heard this was THE place to be for Edwardian Ball, but for next year will probably try to find a closer, more hospitable place to stay.