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JR-East Hotel Mets Shibuya

3.5 star property

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Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi
Lobby
Exterior
Staircase
Laundry room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Shibuya Scramble Square
    ‪3 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(26 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(21 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(20 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Twin Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Double Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room Non smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Single Room Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • Free Wi-Fi

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About this property

JR-East Hotel Mets Shibuya

Along with self parking, this hotel has a microwave in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front desk safe and multilingual staff assistance are on-site. Housekeeping is available on request.
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us that they enjoy the overall property condition at JR-East Hotel Mets Shibuya. During your stay, you're just a quick walk from Shibuya Crossing. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Guests speak favourably about the proximity to public transport and the overall condition of the property
  • 9 minutes by foot from Shibuya Crossing and a 4-minute drive from National Stadium
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 1000 reviews
Rating 8 - Good. 274 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, super nice staff, close combini, air conditioning is great
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Miia

Liked: Cleanliness, staff & service, amenities
Clean & modern hotel at a very central location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kimberly Crista

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean, and the building was only a 5min walk to the train station with plenty of restaurants in between
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this area and the hotel was perfect for us
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

elaine

Liked: Cleanliness, amenities, property conditions & facilities
its a clean, perfectly located just out of the bustle of Shibuya. great locattion, great staff, clean rooms!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Lester

Liked: Cleanliness, staff & service, amenities
Very clean room and wonderful staff. Plus a great location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel on the quiet side of Shibuya Stream. Walk through the shopping center and it leads you straight into the heart of Shibuya and Shibuya Crossing. Hotel is clean, staff is excellent and helpful. Will stay again on my next trip.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Great service, staff was amazing. Room was spacious and comfortable.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Super nice, room was clean, had amenities and pajamas. It was a very good location I would stay here again!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent, rooms clean, convenient laundry and amenities bar. Very affordable and close the Shibuya scramble and all others tourist attractions.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean, Helpful and Friendly Staff and Great Location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Windell

Liked: Cleanliness, amenities
Great location and stay
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

denyce

Liked: Cleanliness, staff & service, amenities
The hotel is a lot nicer than their photos do them justice. The location is great, a short walk to Shibuya crossing and all other tourist spots like the pokemon center and don quijote. Also located above a subway station! The bed was very comfortable and the room was great. I would for sure stay here again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Violeta

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing place to stay ! Loved it and definitely recommend
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Yee Ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location, it’s connected to Shibuya station so it’s hassle free with luggage. Would stay again for my next trip to Tokyo
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, will stay again!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Youn Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good combination of Japanese and international breakfast
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jun Su

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very relaxing place and so close to everything
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Convenient location, easy check in. Clean room
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Verble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, location
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

eunice

Liked: Cleanliness, staff & service, amenities
Clean, convenient location near the Shibuya train station. Wonderful amenities counter, great coffee any time in the lobby. Reasonably priced. Very friendly and helpful staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Aadil

Liked: Cleanliness, staff & service, amenities
Very helpful staff, great room although small (normal for Tokyo) and perfect location connecting to Shibuya station.
Stayed 4 nights in Nov 2025