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JR-East Hotel Mets Shibuya

Property class: 3.5

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Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi
Lobby
Staircase
Lobby lounge
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Shibuya Scramble Square
    ‪3 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(24 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(18 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(20 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Twin Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Superior Double Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room Non smoking

  • Sleeps 2

View all photos for Superior Single Room Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

View all photos for Single - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Single - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Twin - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Deluxe Twin - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

View all photos for Deluxe Twin For 5 People - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About this property

JR-East Hotel Mets Shibuya

Along with self parking, this hotel has a microwave in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front desk safe and multilingual staff assistance are on-site. Housekeeping is available on request.
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Our customers tell us that they enjoy the overall property condition at JR-East Hotel Mets Shibuya. During your stay, you're just a quick walk from Shibuya Crossing. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Guests speak favourably about the overall condition of the property and the proximity to public transport
  • 9 minutes by foot from Shibuya Crossing and a 5-minute drive from Tokyo Tower
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 637 out of 1004 reviews
Rating 8 - Good. 285 out of 1004 reviews
Rating 6 - Okay. 52 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. It is about 5-10 walk upon leaving the Yamanote Line by following the New South Gate exit. It was easily walkable following signs as well as lift options whilst I was dragging around 2 suitcases. The area hotel was nice and quiet and its about a 10 minute walk to reach the main Shibuya crossing. Staff were very friendly and helpful. One thing which could be improved is the breakfast options and variety and the room temperature, as it very cold with the air con on which would also make some of the food get cold fairly quickly. Other than that room was nice and spacious and would probably stay here again in the future.
Stayed 8 nights in Jan 2026

10/10 Excellent

Shelby

Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, location
Stayed 4 nights in Jan 2026

10/10 Excellent

Yik Lun

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room is clean, very close to metro station and central shibuya area. Have pajamas and self laundry ready. Too bad the room is a bit small
Stayed 9 nights in Dec 2025

8/10 Good

Pavlos

Liked: Cleanliness, staff & service, amenities
Very clean and everything okay
Stayed 1 night in Jan 2026

10/10 Excellent

eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, convenient location near the Shibuya train station. Wonderful amenities counter, great coffee any time in the lobby. Reasonably priced. Very friendly and helpful staff.
Stayed 4 nights in Dec 2025

8/10 Good

Marlon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and large for a Shibuya area Hotel. Price was fair. Check in was straight forward. Room was clean! Amenities bountiful albeit on the 4th floor lobby. Construction was set up on the exterior facade, but it wasn’t actively underway because it was New Year’s Eve. Bathroom area was well appointed. The hotel was super close to the famous shibuya crossing and all the shopping. It took a while to get the washer dryer going due to language barrier, but we eventually got it. Only thing was the 1 ply toilet paper even with the bidet/magic toilet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, amenities
Excellent location! About a 10 or so minute walk to Shibuya Centre in one direction and a 10 minute walk to Daikanyama in the other direction. Very close to the train station. Room was clean and relatively spacious for Tokyo standards. Staff were lovely and very helpful. I would absolutely stay here again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location only after you figure out navigation from new South Gate. It took us a couple of days to figure it out. Easy access to HND via train lines. Service is excellent.
Stayed 5 nights in Dec 2025

8/10 Good

Raquel, Mississauga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent, rooms clean, convenient laundry and amenities bar. Very affordable and close the Shibuya scramble and all others tourist attractions.
Stayed 8 nights in Dec 2025

10/10 Excellent

Ho Cheung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff were welcoming, efficient, and very helpful. Their attentiveness made a strong impression, and I would certainly consider staying again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gerard

Room was spotless. Staff were
Stayed 2 nights in Dec 2025

4/10 Poor

Wai Kitt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Ho Cheung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff are professional, helpful, and courteous. Their attention to detail is exceptional, and I would gladly consider visiting again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Debra

Stayed 2 nights in Dec 2025

10/10 Excellent

Yee Ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location, it’s connected to Shibuya station so it’s hassle free with luggage. Would stay again for my next trip to Tokyo
Stayed 6 nights in Dec 2025

10/10 Excellent

elaine

Liked: Cleanliness, amenities, property conditions & facilities
its a clean, perfectly located just out of the bustle of Shibuya. great locattion, great staff, clean rooms!
Stayed 3 nights in Dec 2025

10/10 Excellent

Denisse

Stayed 6 nights in Dec 2025

8/10 Good

jesus

Stayed 5 nights in Dec 2025

10/10 Excellent

Kelvyn

Stayed 5 nights in Dec 2025

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms had pollens or dust that triggered.my allergies. Overall was a nice stay.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marc

Grea
Stayed 5 nights in Nov 2025

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean, staff was friendly and spoke English. Check-in and check-out were easy. Room was clean and big enough, perfect for a short stay and very close to Shibuya station which made it very convenient as a hub to go to different parts of Tokyo.
Stayed 3 nights in Dec 2025

2/10 Terrible

Mary Wilmie

Stayed 2 nights in Nov 2025

10/10 Excellent

Allen

Stayed 5 nights in Nov 2025

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