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Tokyu Stay Shimbashi (Ginza area)

3.0 star property

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Photo gallery for Tokyu Stay Shimbashi (Ginza area)

Daily buffet breakfast (JPY 2300 per person)
Property amenity
Reception
Exterior
In-room safe, desk, blackout curtains, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
4-23-1 Shimbashi Minato-ku, Tokyo, Tokyo-to, 105-0004
  • Place, Ginza Six
    ‪12 min walk‬
  • Place, Tokyo Tower
    ‪16 min walk‬
  • Place, Kabuki-za Theatre
    ‪16 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪25 min drive‬

Room options

View all photos for Cozy Single Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, free WiFi

Cozy Single Room, Non Smoking (Single Use)

9.2 out of 10
Wonderful
(11 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Comfort Single Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, free WiFi

Comfort Single Room, Non Smoking (Single Use)

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Cozy Double Room, Non Smoking (For 2 people)

In-room safe, desk, blackout curtains, free WiFi

Cozy Double Room, Non Smoking (For 2 people)

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Comfort Double Room, Non Smoking (For 2 people)

In-room safe, desk, blackout curtains, free WiFi

Comfort Double Room, Non Smoking (For 2 people)

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Residential Double Room, Non Smoking (For 2 people)

In-room safe, desk, blackout curtains, free WiFi

Residential Double Room, Non Smoking (For 2 people)

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Smart Single Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, free WiFi

Smart Single Room, Non Smoking (Single Use)

8.4 out of 10
Very good
(37 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Residential Double Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, free WiFi

Residential Double Room, Non Smoking (Single Use)

  • City view
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Double Room, Non Smoking (Single Use)

In-room safe, desk, blackout curtains, free WiFi

Comfort Double Room, Non Smoking (Single Use)

  • City view
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Comfort Single Room Non smoking

In-room safe, desk, blackout curtains, free WiFi

Comfort Single Room Non smoking

  • Sleeps 1

View all photos for Comfort Double Room Non smoking

In-room safe, desk, blackout curtains, free WiFi

Comfort Double Room Non smoking

  • Sleeps 2

View all photos for Cozy Double Room Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Cozy Double Room Non Smoking

  • Sleeps 2

View all photos for Smart Single Room Non smoking

In-room safe, desk, blackout curtains, free WiFi

Smart Single Room Non smoking

  • Sleeps 1

View all photos for Residential Double Room Non smoking

In-room safe, desk, blackout curtains, free WiFi

Residential Double Room Non smoking

  • Sleeps 2

View all photos for Cozy Single Room Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Cozy Single Room Non Smoking

  • Sleeps 1

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About this property

Tokyu Stay Shimbashi (Ginza area)

Hotel with a restaurant, near Kabuki-za Theatre
Along with a restaurant, this hotel has dry cleaning and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front desk safe and a vending machine. Housekeeping is available on request.
Tokyu Stay Shimbashi (Ginza area) offers 221 air-conditioned accommodations with a safe and complimentary slippers. Guests can make use of the in-room fridges and microwaves.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the helpful staff at Tokyu Stay Shimbashi (Ginza area). During your stay, you're just a quick walk from Hamarikyu Gardens. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 1-minute drive from Kabuki-za Theatre and a few minutes from Tokyo Tower
There's a restaurant on site. WiFi is free in public spaces. Tokyu Stay Shimbashi (Ginza area) also features a vending machine, dry cleaning/laundry services, and a front desk safe.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Tokyu Stay Shimbashi (Ginza area) has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 2,300 per person
  • A restaurant

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Accessibility

  • Lift

More

  • 1 building
  • 14 floors
  • Built in 2014
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must be at least age 20 to stay in a smoking room.
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2300 per person
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tokyu Stay Shimbashi
Tokyu Stay Shimbashi Hotel
Tokyu Stay Shimbashi Hotel Tokyo
Tokyu Stay Shimbashi Tokyo
Tokyu Stay Shimbashi Tokyo, Japan
Tokyu Stay Hotel
Tokyu Stay

Tokyu Stay Shimbashi (Ginza area) Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 498 out of 1001 reviews
Rating 8 - Good. 352 out of 1001 reviews
Rating 6 - Okay. 110 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yuko

Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect, the hotel's atmosphere is very good as well, love the night lobe.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tanar

Liked: Cleanliness, staff & service, amenities
Excellent location, wonderful breakfast, helpful people.
Stayed 2 nights in Nov 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities
It was a great stay. The staff was courteous and friendly. Thanks to the maid my room was clean and had what I needed. Thanks to all the staff
Stayed 5 nights in Nov 2025

8/10 Good

Kit

Liked: Cleanliness, staff & service, amenities
The room was standard but the window does give the wind their way into the room. Overall, the facilities in the room need to be either given a better wash up and cleansing as I do see stain in the bathtub which can't be wash away and the washing machine has dirt in the rubber. That being said, the staffs were wonderful. They are super friendly and kind. Given my broken Japanese, they were able to provide me with wonderful assistance from refilling the washing detergent to collecting my parcel for me. They will also explain to me the cleaning policy and explain me to clear up my room on the day of cleaning if I am not comfortable for their team to see the item. The location of this hotel is also great, it is just a street away from a lot of izakaya. Food is just everywhere. It is also near 2 major station in which can bring you to literally everywhere in Tokyo. So putting away the facilities, this hotel is worth the stay.
Stayed 8 nights in Nov 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, check in was easy, the staff spoke enough english and I spoke enough japanese to make any accommodations pretty seamless. Would definitely stay here again.
Stayed 16 nights in Oct 2025

8/10 Good

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the rate payed. All rooms were very clean and comfortable. Personnel was very good. there was not a lot of variety in the breakfast. I suggest usually to go and have it outside. Will get better quality and variety.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent services
Stayed 3 nights in Nov 2025

2/10 Terrible

Amit

Stayed 2 nights in Nov 2025

4/10 Poor

Diana

Disliked: Property conditions & facilities
Did not like the room size and layout - room was very small and narrow. Staff was nice, but was expecting more English speaking staff. No housekeeping on a daily basis - room is cleaned only if you stay for 7 nights or more! Description of hotel could be better so that I would know what to expect!! Was not happy being in such a small and very narrow room for 6 nights.
Stayed 6 nights in Oct 2025

8/10 Good

Lisa

Stayed 5 nights in Nov 2025

8/10 Good

Gladys matilde, san mateo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything are great , but the room too small !
Stayed 4 nights in Oct 2025

8/10 Good

James

Stayed 9 nights in Oct 2025

10/10 Excellent

Michael Encabo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was outstanding. The staff were professional, friendly and helpful. I also purchased the breakfast with the stay that made it easy to start the day.
Stayed 6 nights in Oct 2025

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2025

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

inbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, small as expected (we took the 15sqm room) but sufficient for our needs. It was a great surprise to come out of the train station from the airport and realize it’s less than 5 mins walk to the hotel! The location is very central, lots of Izakayas and restaurants near by, but because it’s so close to the metro you can get literally anywhere in Tokyo. Overall we had lovely stay and would recommend. I did take down one star, as there is an upper train that goes near by and from our room we could hear it till late at night, which I did not know in advance (and I’m not sure you can hear it from every room) - so just be aware and bring ear plugs if needed. But it definitely didn’t affect our trip that much.
Stayed 5 nights in Oct 2025

6/10 Okay

Janice

Travelled with partner
Liked: Amenities
Room was dusty even though it had been cleaned. When we told the staff and asked them to clean the room because it was dusty and causing issues with our allergies they tried to charge us to clean the room. I think there was a disconnect with not understanding our request. They then moved up the cleaning date by 2 days to clean the room that day instead. The room was better but not great and still continued to have a "bathroom" smell even though it was cleaned. Unless you're planning on going to the bars in the area there is not much to eat locally. This isn't a fault of the hotel though just the surrounding neighborhood. Very close and walkable to the train station which was a plus. The noise outside was quite load but once we were in the room you could hardly hear it and didn't cause any problems sleeping.
Stayed 7 nights in Oct 2025

8/10 Good

Helen

Stayed 3 nights in Oct 2025

8/10 Good

Kwok Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with washing and drying machine, very convenient for travelers. Although this location doesn't serve breakfast, there's plenty of choices around.
Stayed 6 nights in Oct 2025

4/10 Poor

Jenny

Disliked: Cleanliness, staff & service

Inconsistent Service – Some Staff Are Great, Othe

I stayed at this hotel for two nights (October 5–7), & my experience was very mixed. The customer service on my first day was terrible, especially the front desk men working in the afternoon & early evening of 10/5. They were dismissive, unhelpful, and could barely communicate in English. When I asked about storing my luggage for a later date (since I had another reservation for the same week), they made it seem like an inconvenience.When I entered my room, there was an unpleasant smell coming from the toilet. I also realized that the room did not include a washer/dryer as advertised on Hotels.com. When I asked about it, I was told I needed to pay an extra 4,000 yen for both nights to have that feature, something that was never mentioned online. As for the toilet smell, they didn’t offer to clean it or even provide cleaning materials, which was really disappointing. The only positive part of my stay was when I called for help with the air conditioner. The staff member who came to my room was polite, attentive, & genuinely tried to help. On 10/10, when I returned to pick up my stored luggage, the front desk man on duty that evening was completely different, very kind, professional, & accommodating. It made me realize how inconsistent the service at this hotel can be. Unfortunately, the rude & arrogant attitude of the earlier front desk men(especially toward a solo female traveler) left such a bad impression that I decided to cancel my later reservation & stayed somewhere else.
Stayed 2 nights in Oct 2025

10/10 Excellent

Olivia

Stayed 5 nights in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Cesar

Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. A lot of restaurants nearby. Close to many different tiers of shopping. Close to train stations which makes travelling very convenient.
Stayed 4 nights in Oct 2025

10/10 Excellent

Christopher Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

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