4/10 Poor
Kyle
Travelled with family
14 Oct 2025
Disliked: Property conditions & facilities
Hotel started off great, called for an early check in, it was granted. First night woke to the sound of running or heavily dripping water. Found it, or it found me in the bathroom. Sitting on the toilet, water started to run/drip from the ceiling on my head/side of my body. Is this clean water? Is there a toilet directly above my toilet? Is it supply water or waste water? Now i need a shower, its 4am. My son is sleeping.
I clean up, barely got any rest waiting for my son to wake up. Then we call the hotel staff. No problem we'll move you. Can I have a manager look into this as its a health concern if its waste water. Absolutely. Suddenly not available. Check with staff again. Manager will call tonight. Never does. At check out, please give us all your info the manager will call. Never does.
I expect something, 1st you should want to discuss, provide me with info as its about safety. 2nd you should do what you say you will do. 3rd staff were quick to point out theres nothing they were prepared to do as we booked via expedia and therefore the hotel cant assist or reduce rates or make any compensations.
Beyond this the street out front from left to right, more of an alley smelled like urine in both directions. This is supposed to be a nice, up scale hotel. The price suggests this, the pictures suggest this. They have the staff to suggest this but then theres garbage and urine smells, stains all over the building, sidewalk, neighboring buildings, major leaks, no management
Kyle
Stayed 2 nights in Oct 2025
