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4.6 out of 5

"Mini sweet is ridiculous. Small and no space for luggage. One can hear the others shower. Breakfast is good as well as the staff and service. " More

By a verified traveller on Fri 09 Mar 2018

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Junior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at City-Hotel Ochsen, you're just a quick walk from Zug Old Town. Free breakfast, free WiFi in public areas and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Restaurant au premier
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Steps from Zug Old Town and Lake Zug
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

City-Hotel Ochsen ratings based on 11 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for City-Hotel Ochsen

Everyone (7) Couples (3)
5 out of 5
X

Posted by on 6 Jun 2022

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4 out of 5

Posted by on 17 May 2019

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Comment from Hotel Management

17 May 2019 by Matthias Hegglin, managing owner

Thank you very much for your review! Kind regards from Zug

4 out of 5
Mini sweet is ridiculous. Small and no space for luggage. One can hear the others shower. Breakfast is good as well as the staff and service.

Posted by on 9 Mar 2018

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Comment from Hotel Management

12 Apr 2018 by Matthias Hegglin, Managing owner

Dear guest, I am sorry but I'm not sure what exactly you mean with "mini sweet". You can book single and double rooms via this online system. I am very sorry that you were not satisfied with your room but happy that you enjoyed breakfast and our service.

5 out of 5

Posted by on 25 Aug 2023

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5 out of 5

Posted by on 3 Jul 2023

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5 out of 5

Posted by on 11 Mar 2023

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4 out of 5
Uns gefällt die unterkunft sehr gut.sehr ruhig

Posted by on 3 Dec 2022

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Comment from Hotel Management

4 Dec 2022 by Matthias Hegglin, Gastgeber

Vielen Dank für die gute Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat.

4 out of 5
Sehr zentral, sehr angenehm. Parking Möglichkeit nur in Parkhaus, aber dafür günstig.

Posted by on 19 Sep 2022

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5 out of 5

Posted by on 24 Jul 2022

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5 out of 5
Es war alles perfekt!

Posted by on 27 Jun 2022

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About the City-Hotel Ochsen

Location Kolinplatz 11, Zug, 6300

Property Features

City-Hotel Ochsen offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. A library, a terrace, and multilingual staff are also featured at the business-friendly City-Hotel Ochsen. An airport shuttle (available 24 hours) is available for a fee. This 4-star Zug hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 6 levels
  • Built in 1543
  • Buffet breakfast (free)
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Offsite parking discounted rates available

Transport

  • Train station: Zug (ZLM-Zug Train Station) (0.9 km / 0.5 mi)
  • Property shuttles: Airport shuttle

Room Amenities

City-Hotel Ochsen offers 42 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Zug hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate bath and shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Climate control
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 8 AM to 10:30 AM.

Restaurant au premier – This restaurant specialises in international cuisine.

Bar du Boeuf – This bar specialises in international cuisine. Open selected days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 6:00 AM-11:30 PM
  • Saturday-Sunday: 7:00 AM-5:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 6:00 AM - 11:30 PM
  • Saturday - Sunday: 7:00 AM - 5:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 85.0 per night.
  • Cots (infant beds) are available for CHF 50.0 per night.

Pet Policy

  • Pets: CHF 24 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Pets allowed in smoking rooms only
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night for adults; CHF 1.00 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 170 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: CHF 15 per day (492 ft away)
  • Pet fee: CHF 24 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 85.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City-Hotel Ochsen Hotel Zug
  • City-Hotel Ochsen Hotel
  • City-Hotel Ochsen Zug
  • City Hotel Ochsen
  • City-Hotel Ochsen Zug
  • City-Hotel Ochsen Hotel
  • City-Hotel Ochsen Hotel Zug

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in smoking rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.