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Grand Mercure Dubai City

5.0 star property

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Photo gallery for Grand Mercure Dubai City

Suite (Dubai) with Free Airport Transfer & Shuttle to La Mer & Malls | 1 bedroom, minibar, in-room safe, desk
Deluxe Room, 2 Twin Beds with Free Airport Transfer & Shuttle to La Mer & Malls | 1 bedroom, minibar, in-room safe, desk
Exterior
Reception
1 bedroom, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Room service
  • Laundry

Explore the area

View in a map
61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868
  • Place, City Centre Deira
    ‪12 min walk‬
  • Place, Dubai Creek
    ‪4 min drive‬
  • Place, Gold Souk
    ‪6 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪12 min walk‬

Room options

View all photos for Grand Suite with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Grand Suite with Free Airport Transfer & Shuttle to La Mer & Malls

  • 101 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Free Airport Transfer & Shuttle to La Mer & Malls

8.8 out of 10
Excellent
(35 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds with Free Airport Transfer & Shuttle to La Mer & Malls

8.6 out of 10
Excellent
(16 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Deluxe Suite with Free Airport Transfer & Shuttle to La Mer & Malls

8.6 out of 10
Excellent
(17 reviews)
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Premium Suite with Free Airport Transfer & Shuttle to La Mer & Malls

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Dubai) with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Suite (Dubai) with Free Airport Transfer & Shuttle to La Mer & Malls

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grosvenor) with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Suite (Grosvenor) with Free Airport Transfer & Shuttle to La Mer & Malls

7.6 out of 10
Good
(5 reviews)
  • 76 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed with Free Airport Transfer & Shuttle to La Mer & Malls

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds with Free Airport Transfer & Shuttle to La Mer & Malls

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Twin Beds with Free Airport Transfer & Shuttle to La Mer & Malls

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About this property

Grand Mercure Dubai City

Luxury hotel with 2 restaurants and 2 outdoor pools
2 restaurants, 2 outdoor pools and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free valet parking, free airport drop-off and a free manager's reception. Other amenities include 2 poolside bars, a fitness centre and 3 coffee shops/cafes. Housekeeping is available on request.
Grand Mercure Dubai City offers 361 air-conditioned accommodations with minibars and a safe. 49-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
Our customers tell us that they can't get enough of the helpful staff at Grand Mercure Dubai City. During your stay, you'll be within walking distance of City Centre Deira. Enjoy features like free WiFi in public areas, free valet parking and free airport drop-off service.
  • Free WiFi
  • Free valet parking
  • Enjoy a bite to eat at Walima, a buffet restaurant that serves Middle Eastern cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body treatments or facials at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • Just a 3-minute drive from City Centre Deira and 8 minutes from Dubai World Trade Centre
  • Free airport drop-off shuttle service
Grand Mercure Dubai City offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness centre. There are 2 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 poolside bars. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Mercure Dubai City. You'll have access to the outdoor pool at a partner property. A free shuttle from the hotel to the airport is free (available 24 hours). Free valet parking is available.

This 5-star Dubai hotel is smoke free.

The hotel hosts a free manager's reception daily.
Walima – This buffet restaurant specialises in Middle Eastern cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Qova – On-site café. Open daily.
Mizmah – This theme restaurant specialises in local cuisine and only serves dinner. A children's menu is available. Reservations are required. Open daily.
Huzza – This bar specialises in international cuisine. Open daily.
D Sky line – This bar specialises in international cuisine. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free airport drop-off shuttle at scheduled times
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 125 for adults and AED 125 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 coffee shops/cafes
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • D Sky line
  • Huzza
  • Mizmah
  • Qova
  • Walima

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Dubai City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 184.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 125 for adults and from AED 125 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Grand Mercure Dubai City offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Dubai City Hotel
Grand Mercure Dubai City Dubai
Grand Mercure Dubai Airport Hotel
Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 527 out of 943 reviews
Rating 8 - Good. 188 out of 943 reviews
Rating 6 - Okay. 92 out of 943 reviews
Rating 4 - Poor. 50 out of 943 reviews
Rating 2 - Terrible. 86 out of 943 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Aug 2025

8/10 Good

Matthew, Exeter

Liked: Cleanliness, staff & service, amenities
RIU Dubai comfortable and three pools.
Stayed 3 nights in Jul 2025

6/10 Okay

Melissa Zarina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I gave the overall a 3 star only because I found there to be a bit of a miscommunication sometimes as firstly when we checked in at almost 2am, the couch bed was not made up, the booking stated clearly that the room was for 3 people, so it should have been ready in my opinion. Someone was only sent up to set up the sofa bed about 30min after we went up to the room and I called down to the reception to remind them. And also towels were always only for two in the room when like before I booked the room for 3 people. Other than that everyone was very helpful and friendly. Thank you also to Adnan the door guy and the lady who helped with getting my kids and I around (unfortunately I don’t remember her name)
Stayed 4 nights in Jul 2025

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Roland

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Berry close to the mall and airport
Stayed 1 night in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Aqil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities

Different expectations

The hotel was disappointingly in bad condition. Especially the bathrooms. The AC temperature does not adjust. The mirrors were dirty. The hotel gave us a connecting room with a door to another random room beside even though we only had 1 room. I had other expectations when I booked this stay.
Stayed 1 night in Jul 2025

8/10 Good

Donald, Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jamie, Saint Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Hashim

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to extend my sincere gratitude to the receptionist, Mr. Alberto.
Stayed 1 night in Jul 2025

10/10 Excellent

Romina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, breakfast was really good with lots of savoury and sweet choices. We were disappointed that the top roof pool was closed but the maize floor one was good enough for the kids to play plus kids area had fun fountains to splash around. It was a perfect one night break between flights!
Stayed 2 nights in Jul 2025

10/10 Excellent

sarah

Liked: Amenities
Love the roof pool and the staff are so friendly Room is very clean
Stayed 1 night in Jun 2025

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean comfortable hotel reception staff were very helpful and efficient close to airport with shuttle bus that is free, rooftop pool with glass bottom was lovely with fantastic views across Dubai. Breakfast was ample with adequate choices Will definitely stay again
Stayed 1 night in Jun 2025

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience, decent value stay very close to the airport
Stayed 1 night in Jun 2025

10/10 Excellent

Cory

Liked: Amenities
Stayed 2 nights in Jun 2025

4/10 Poor

Fernanda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Embora no anúncio ofereça o translado de ida e volta ao aeroporto, ele é só de ida, o que nos fez desperdiçar um tempo enorme buscando informações no aeroporto. Além disso, as toalhas estavam cheirando cigarro.
Stayed 1 night in Jun 2025

6/10 Okay

Rachana

Travelled with family
Disliked: Staff & service
Hotel communications team had communication gap by not writing or saying upfront shuttles are only on request and that is also limited. There is nothing around that area.
Stayed 1 night in Jun 2025

10/10 Excellent

Yajaida De Yanira Gonzalez

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Chidambaram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a complete SCAM. Don’t be fooled by the photos; the rooms are far from 5-star hotel quality. I booked a Deluxe room through Hotels.com, but there wasn’t even enough space to turn around in the bathrooms. The rooms were so congested that the showers opened directly into the bedrooms, and the water kept splashing into the room after each shower. As a result, you’ll end up mopping the room every day. The duty manager, ALAA, was rude and unhelpful. Overall, this is the worst hotel, and the service was equally terrible.
Stayed 4 nights in May 2025

10/10 Excellent

Timothy

Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility
Stayed 1 night in May 2025