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El Cielo Resort

5.0 star property
VIP Access

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Photo gallery for El Cielo Resort

Outdoor pool
Exterior
View from room
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Room service

Explore the area

Map
Carretera Guadalupe-El Tigre Parcela 118, Km. 7.5, Ejido El Porvenir, Valle de Guadalupe, BC, 22755
  • Las Nubes Wineries and Vineyards
  • Ejidal El Porvenir Park
    ‪4 min drive‬
  • Adobe Guadalupe Vineyard
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Master Suite

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Master Suite

  • Vineyard view
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Residence

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Residence

  • Vineyard view
  • 248 sq m
  • Sleeps 4
  • 2 King Beds, 2 Queen Sofa Beds, 2 Double Beds and 1 King Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite, 1 King Bed with Sofa bed

  • Vineyard view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

View from room

Junior Suite, 2 Queen Beds

  • Vineyard view
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

El Cielo Resort

Lakefront hotel with 2 restaurants and winery
Along with 2 restaurants, this hotel has an attached winery and an outdoor pool. Self parking is free. Additionally, a fitness centre, 24-hour room service and a seasonal outdoor pool are on-site.
El Cielo Resort offers 95 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room full-sized fridge/freezers and espresso makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

This Valle de Guadalupe hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at El Cielo Resort. During your stay, you'll be within walking distance of Bibayoff Winery. Free self-parking, 2 restaurants and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free wired Internet
  • Free self-parking
  • Enjoy a bite to eat at Latitud 32, a fine-dining restaurant that serves Fusion cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • 20.3 mi (32.6 km) from El Mirador and 20.6 mi (33.1 km) from Caracol Museum
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
A winery is on site. El Cielo Resort offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site.

Event space at this hotel measures 1722 square feet (160 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury El Cielo Resort. Self parking is free.

Smoking is allowed in designated areas at this 5-star Valle de Guadalupe hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Latitud 32 – This fine-dining restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner.
Polaris – On-site restaurant. Open daily.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 100 metres
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 40 for adults and USD 10 to 20 for children
  • 2 restaurants
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Latitud 32
  • Polaris

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Private wine tours
  • Vineyard
  • Wine tasting room
  • Wine tours
  • Winery

Family friendly

  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,722 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Terrace
  • Vineyard

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 2 floors
  • 33 buildings
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 75 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 12 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults and USD 10 to 20 for children
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 3:00 PM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 8 AM to 8 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

El Cielo Winery Resort Karisma Valle de Guadalupe
El Cielo Winery Resort Karisma
El Cielo Winery Karisma Valle de Guadalupe
El Cielo Winery Karisma
El Cielo Winery Resort By Karisma
El Cielo Resort Hotel
El Cielo Winery Resort
El Cielo Winery Resort By Karisma
El Cielo Resort Valle de Guadalupe
El Cielo Resort Hotel Valle de Guadalupe

El Cielo Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 686 out of 971 reviews
Rating 8 - Good. 152 out of 971 reviews
Rating 6 - Okay. 77 out of 971 reviews
Rating 4 - Poor. 26 out of 971 reviews
Rating 2 - Terrible. 30 out of 971 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Llunue

Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good, beautiful grounds. Winery well done, enjoyed the wines.
Stayed 3 nights in Mar 2025

10/10 Excellent

Abraham I

Stayed 1 night in Dec 2024

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This property is great for families or couples. However, there’s a lot of dust because the street is all ground. The main restaurant takes too long to serve, and the staff forgets to bring what we request. Overall, they take too much time. Gym needs an upgrade super small and Some of the machines don’t work well. I’m very disappointed with the Gym and the top restaurant service for taking to long.
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for the excellent service!!!

Very nice property with good size rooms, food and excellent service
Stayed 4 nights in Feb 2025

10/10 Excellent

cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular! Did not want to leave. Beautiful property and very secure.
Stayed 3 nights in Feb 2025

10/10 Excellent

Juandoly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2025

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Julia

Stayed 3 nights in Feb 2025

6/10 Okay

Antonio, Fontana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
The Hotel is located in a rural area amongst other wineries, as such, the area is very quite and relaxing if this is what you are looking for. Because it is situated on a vineyard with dirt roads, the rooms tend to get dusty. The deluxe room is a nice size with a balcony and a seating area. Its 5 star for the area, but not 5 star by global standards, in fact for Mexico, its expensive. Don't mess with "Coyote." the black dog near the reception area, he's not very friendly, but if you leave him alone he'll do the same. We ate breakfast at Polaris, the food was okay, the service on the other hand was awfull. Overall it's "MEH" probably the best hotel in the area, however, you could get better in Napa or Temecula without the hassle of crossing the border.
Stayed 1 night in Feb 2025

10/10 Excellent

Salvador

Stayed 1 night in Feb 2025

8/10 Good

Monica E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo bien, pero se perdieron unos aretes que estaban en la maleta
Stayed 3 nights in Feb 2025

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Valle
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay only thing i was unaware of was the resort fee. 250 dollars a night on top of cost room. Thats dollars to not pesos
Stayed 2 nights in Feb 2025

10/10 Excellent

Efren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, staff is top notch
Stayed 1 night in Jan 2025

10/10 Excellent

efrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Stayed 1 night in Feb 2025

10/10 Excellent

Luis G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas, Leucadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal setting among the beautiful vines. Low season and we were the only two staying. Staff was quite attentive. We felt like we owned the place. Would go again, if anything, for the delicious wine.
Stayed 1 night in Jan 2025

10/10 Excellent

Mariajose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service

The front desk team was amazing! We went for our anniversary, and they gave us a free upgrade and helped us get a reservation at Lunario. It was such a great experience!
Stayed 2 nights in Jan 2025

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aaron, Oceanside

Stayed 4 nights in Jan 2025

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