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El Cielo Resort

5.0 star property
VIP Access

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Photo gallery for El Cielo Resort

Exterior
Chapel
Exterior
Owners | Jetted bathtub
Lake view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carretera Guadalupe-El Tigre Parcela 118, Km. 7.5, Ejido El Porvenir, Valle de Guadalupe, BC, 22755
  • Place, Bibayoff Winery
    ‪4 min drive‬
  • Place, Adobe Guadalupe Vineyard
    ‪8 min drive‬
  • Place, Monte Xanic Winery
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(53 reviews)
  • Vineyard view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Master Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Vineyard view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Residence

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Residence

7.4 out of 10
Good
(3 reviews)
  • Vineyard view
  • 248 sq m
  • 3 bedrooms
  • Sleeps 4
  • 2 King Beds, 2 Queen Sofa Beds, 2 Double Beds and 1 King Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(23 reviews)
  • Vineyard view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

El Cielo Resort

Along with 2 restaurants, this hotel has an attached winery and an outdoor pool. Self parking is free. Additionally, a fitness centre, 24-hour room service and a seasonal outdoor pool are on-site.
El Cielo Resort offers 95 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room full-sized fridge/freezers and espresso makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

This Valle de Guadalupe hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at El Cielo Resort. During your stay, you'll be within walking distance of Bibayoff Winery. Free self-parking, 2 restaurants and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free wired Internet
  • Free self-parking
  • Enjoy a bite to eat at Latitud 32, a fine-dining restaurant that serves Fusion cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • 20.3 mi (32.6 km) from El Mirador and 20.6 mi (33.1 km) from Caracol Museum
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
A winery is on site. El Cielo Resort offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site.

Event space at this hotel measures 1722 square feet (160 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury El Cielo Resort. Self parking is free.

Smoking is allowed in designated areas at this 5-star Valle de Guadalupe hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Latitud 32 – This fine-dining restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner.
Polaris – On-site restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 100 metres
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 40 for adults and USD 10 to 20 for children
  • 2 restaurants
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Latitud 32
  • Polaris

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Private wine tours
  • Vineyard
  • Wine tasting room
  • Wine tours
  • Winery

Family friendly

  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,722 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Terrace
  • Vineyard

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 2 floors
  • 33 buildings
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 30 2025 to April 1 2026 (dates subject to change):
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 75 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 12 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults and USD 10 to 20 for children
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 3:00 PM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 8 AM to 8 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

El Cielo Winery Resort Karisma Valle de Guadalupe
El Cielo Winery Resort Karisma
El Cielo Winery Karisma Valle de Guadalupe
El Cielo Winery Karisma
El Cielo Winery Resort By Karisma
El Cielo Resort Hotel
El Cielo Winery Resort
El Cielo Winery Resort By Karisma
El Cielo Resort Valle de Guadalupe
El Cielo Resort Hotel Valle de Guadalupe

El Cielo Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1002 reviews
Rating 8 - Good. 138 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities
Great vineyard immersion experience
Stayed 3 nights in Nov 2025

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First time at El Cielo, and we were so glad we decided to stay there. The service we received was top level. We have visited Valley de Guadalupe several times, but this is the first time we experience this level of excellence. The room is nicely decorated, well kept, and very clean. I definitely recommend this resort, and we look forward to staying there again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

raffi

Stayed 2 nights in Nov 2025

10/10 Excellent

april

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful setting and our rooms for the different family members for a wedding were very clean and roomy. Thank you Expedia & El Cielo for the bottle of wine left for us complimentary.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities
Padrísimo todo. Alex de recepción fue muy amable, nos dio miles de recomendaciones y un upgrade. El hotel está perfecto y precioso. Regresaría 100%
Stayed 2 nights in Nov 2025

10/10 Excellent

Laura

Stayed 3 nights in Nov 2025

4/10 Poor

Ricardo

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We visited this resort to celebrate our 1 year anniversary. We were very happy to hear our room had been upgraded to a better room. The evening we decided to fill up the hot tub and have a romantic evening. Well that turned bad quickly. We tried to drain some of the water and realized the drain was clogged and black sand and dirty sewer water came out the shower drain. We didn’t realize it until the smell came from the shower. We quickly called room service and a lot of people came to the room to contain the flooded bathroom. The quickly dried and unclog the drains and clean up the dirty sand. After they left the smell was still present but led the door closed hoping the smell would have gone away only to see that in the morning some of that smell was still present. I mentioned it to the service representative upon check out and as she was very nice on check in didn’t seem to really have compassion of the situation we endured. I honestly think we would’ve told to move but I think because of how booked the resort was they didn’t offer. For how much the expectation was when we arrived based on the resort itself we were very disappointed in the way it was handled.
Stayed 2 nights in Oct 2025

10/10 Excellent

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had very easy check in and the views were amazing. Wonderful weekend getaway will definitely visit again and recommend to family/friends. Felt very safe thank you el cielo!
Stayed 2 nights in Oct 2025

10/10 Excellent

Pablo

Stayed 4 nights in Sep 2025

2/10 Terrible

Magali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not Luxury at All – Total Waste of Money I booked this hotel through Expedia expecting a luxury experience, but it was anything but. The room was part of new construction, but the quality was shockingly poor — sloppy finishes, grout residue everywhere, and a generally unfinished feel. It looked like no one bothered to do a final clean after construction. The cleanliness was unacceptable. I found makeup residue on the vanity from a previous guest, dirty windows, and linens that didn’t seem fresh. Several surfaces were clearly not cleaned properly — definitely not the standard you'd expect from a “luxury” hotel. Service was just as disappointing. Despite visiting in low season with the hotel nearly empty, the management refused to accommodate a late checkout or room change. They blamed an “event,” but a staff member later admitted there was no such event happening. It felt dishonest and unprofessional. This hotel is all about appearances and false advertising. Definitely not worth the high price. I would not stay here again and strongly recommend others look elsewhere.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jaime Zenizo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and areas
Stayed 3 nights in Oct 2025

10/10 Excellent

Jose

Stayed 1 night in Oct 2025

10/10 Excellent

Edvard

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 4 nights in Sep 2025

10/10 Excellent

Lara Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Le doy 100 en todo

Todo estuvo simplemente perfecto ! Si por algo se distinguen en por ese excelente nivel de servicio que tienen, el compromiso de su gente en maravilloso. Instalaciones limpias, ordenadas cuidando cada detalle para hacer de nuestra estancia algo inolvidable.
Stayed 1 night in Oct 2025

8/10 Good

Janelle

Stayed 3 nights in Sep 2025

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great weekend getaway!
Stayed 1 night in Sep 2025

10/10 Excellent

hasmik

Stayed 3 nights in Sep 2025

10/10 Excellent

Nvart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, very relaxing with breath taking vineyard and lake views.
Stayed 3 nights in Sep 2025

10/10 Excellent

Shahin, Rancho Santa Margarita

Stayed 3 nights in Sep 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent!
Stayed 1 night in Sep 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Bibiana Maria Valencia

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice place
Stayed 3 nights in Sep 2025

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