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Nishitetsu Hotel Croom Hakata

4.0 star property

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Photo gallery for Nishitetsu Hotel Croom Hakata

Indoor spa tub
Double Room, Non Smoking | In-room safe, desk, free WiFi, bed sheets
Exterior
Lobby lounge
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
1-17-6 Hakataekimae Hakata-ku, Fukuoka, Fukuoka-ken, 812-0011
  • Place, Amu Plaza Hakata
    ‪4 min walk‬
  • Place, Tochoji Temple
    ‪8 min walk‬
  • Place, Canal City Hakata
    ‪9 min walk‬
  • Airport, Fukuoka (FUK)
    ‪6 min drive‬

Room options

View all photos for Comfort Business Room, Non Smoking

Comfort Business Room, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Comfort Business Room, Non Smoking

8.6 out of 10
Excellent
(38 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Double Room, Non Smoking

8.4 out of 10
Very good
(25 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room, Non Smoking

Comfort Twin Room, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Comfort Twin Room, Non Smoking

7.6 out of 10
Good
(10 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Twin Room, Smoking

Comfort Twin Room, Smoking | In-room safe, desk, free WiFi, bed sheets

Comfort Twin Room, Smoking

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Single Room, Top Floor, Non Smoking

Comfort Single Room, Top Floor, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Comfort Single Room, Top Floor, Non Smoking

9.0 out of 10
Wonderful
(37 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Single Room, Non Smoking

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single Room, Smoking

In-room safe, desk, free WiFi, bed sheets

Single Room, Smoking

8.6 out of 10
Excellent
(12 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Semi Double Room, Non Smoking for 2 people

Semi Double Room, Non Smoking for 2 people | In-room safe, desk, free WiFi, bed sheets

Semi Double Room, Non Smoking for 2 people

8.2 out of 10
Very good
(20 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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Reception
THE BASICS FUKUOKA
Hakata Ward
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 2,301 reviews
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THE BASICS FUKUOKA

About this property

Nishitetsu Hotel Croom Hakata

Along with a full-service spa, this hotel has a restaurant and valet parking. WiFi in public areas is free. Additionally, spa services, a microwave in a common area and a meeting room are on-site. Housekeeping is available on request.
Nishitetsu Hotel Croom Hakata offers 503 air-conditioned accommodations with a safe and complimentary slippers. This Fukuoka hotel provides complimentary wired and wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. Housekeeping is provided on request.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are indoor hot springs and outdoor hot springs open between 3:00 PM and 1:00 AM. The temperature in the hot springs is set to 106°F.

Our customers tell us they can't get enough of Nishitetsu Hotel Croom Hakata's great location. During your stay, you're just a quick walk from Hakata Old Town. Features include free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Enjoy Japanese cuisine while dining at 2F 博多 飛うお
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Treat yourself to massages at the spa
  • Amenities include a front desk safe, a meeting room and convenience store
  • On-site recreation includes hot springs
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Tochoji Temple and Canal City Hakata
There's a restaurant on site. Public spaces have free WiFi and wired Internet. As a guest of Nishitetsu Hotel Croom Hakata, you'll find a full-service spa and hot springs. Spa services, a vending machine, and laundry facilities are also featured at Nishitetsu Hotel Croom Hakata. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Fukuoka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
2F 博多 飛うお – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (JPY 2,000 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,000 per person
  • A restaurant

Restaurants on site

  • 2F 博多 飛うお

Things to do

  • Full-service spa
  • Indoor hot spring

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Meeting room

Full-service spa

  • Hot springs open from 3:00 PM - 1:00 AM
  • Hot springs water temperature - 41 ºC
  • Indoor hot spring
  • Massage
  • Outdoor hot spring
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 14 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 5 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 50.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2000 per person
  • Valet parking fee: JPY 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 3:00 PM to 1:00 AM.
  • Up to 2 children aged 5 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Nishitetsu Hakata
Nishitetsu Hakata Fukuoka
Nishitetsu Inn
Nishitetsu Inn Hakata
Nishitetsu Inn Hakata Fukuoka
Nishitetsu Hotel Croom Hakata
Nishitetsu Hotel Croom
Nishitetsu Croom Hakata
Nishitetsu Croom
Nishitetsu Croom Hakata
Nishitetsu Hotel Croom Hakata Hotel
Nishitetsu Hotel Croom Hakata Fukuoka
Nishitetsu Hotel Croom Hakata Hotel Fukuoka

Nishitetsu Hotel Croom Hakata Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1012 reviews
Rating 8 - Good. 316 out of 1012 reviews
Rating 6 - Okay. 82 out of 1012 reviews
Rating 4 - Poor. 29 out of 1012 reviews
Rating 2 - Terrible. 21 out of 1012 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

MAY FUN

Liked: Cleanliness, staff & service
Hotel is old but clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities
Great location, and wonderful onsen with outside area. I will definitely be back!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and good facilities.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Ilyda

Liked: Cleanliness, amenities, property conditions & facilities
well-located hotel walking distance from hakata station. room was a little small but spotless, breakfast was mediocre and probably not worth the money. however the onsen was excellent — there's an outdoor and indoor section, and both were well-maintained and beautiful. would recommend for an onsen stay.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

WAI MAN

Liked: Staff & service
Disliked: Cleanliness
Great location, good spa, but not clean and the fridge is broken.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kitty Ling Yee

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and supplies replenished even though not the day for housekeeping.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

John

Liked: Cleanliness, staff & service
Location is great
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Lori Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Hakata station. The staff was so helpful and courteous. The breakfast was generous with so many options. We would definitely stay here again
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kin Cheong Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great accommodation
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Ting Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is perfect, opposite is bus terminal; easy to go shopping at Hakata station nearby
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Hitomi

Liked: Cleanliness, amenities, property conditions & facilities
Public bath
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ka Man Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is tidy and service is good
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Allison

Liked: Amenities
Hotel was clean and within walking distance to many different amenities.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Ming wai

Liked: Staff & service, amenities
The room is a bit dated , but location is convenient and next to Hakata train and bus station . The room is small as typical in a Japanese hotel . The best part to me is the onsen on site to use at the end of the day.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Onsen and foot massage machine in the room.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very good location, right next to a major train and bus station. The staff were helpful, the room was very good, and the restaurant had good options for breakfast.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

surachai

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

GAUTAM SUDHIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location! Overall, a good hotel. Nice spa!
Stayed 3 nights in May 2025
Verified

6/10 Okay

Ming wai

Liked: Staff & service
The hotel is a bit old, and carpet and rooms are a bit dated.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Oi Ching

Liked: Cleanliness, amenities
Lobby is gorgeous, room was not.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jiyoun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good, safe and convenient. I especially liked Onsen.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easily connected with train and metro, couple of shopping malls in Hakata
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Frederick

Liked: Staff & service, property conditions & facilities, room comfort

Central location comfortable stay.

The location of the hotel is great only within 2-3 mins walk from Hakata Station. However not much local shops or restaurants near the hotel but they have an attached convenient store and cafe which is easy to access quick drink or bite.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Chiennan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Nice hotel good location great staff
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Safe to say, not many cats have been swung in that room.
Stayed 1 night in Jan 2026