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Sutton Hotel Hakata City

3.0 star property

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Photo gallery for Sutton Hotel Hakata City

Japanese cuisine
Interior entrance
Lobby
Two beds with white linens and striped blankets, a wooden headboard, and a mirror adorn this cozy space.
Interior entrance

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Canal City Hakata
    ‪8 min walk‬
  • Marine Messe Fukuoka
    ‪3 min drive‬
  • Port of Hakata
    ‪4 min drive‬
  • Fukuoka (FUK)
    ‪4 min drive‬

Room options

View all photos for Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking | Desk, free WiFi, bed sheets

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

Superior Twin Room, 2 Single Beds, Non Smoking | Desk, free WiFi, bed sheets

Superior Twin Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

Standard Double Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Non Smoking

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | Desk, free WiFi, bed sheets

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(34 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking | Desk, free WiFi, bed sheets

Family Suite, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | Desk, free WiFi, bed sheets

Deluxe Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Smoking

Desk, free WiFi, bed sheets

Family Suite Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Hollywood Twin Room 2 Semi-Double Bed Non Smoking

Lobby

Hollywood Twin Room 2 Semi-Double Bed Non Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Double Room Non Smoking

Lobby

Deluxe Double Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Non Smoking

Lobby

Standard Double Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Smoking

Desk, free WiFi, bed sheets

Standard Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Smoking

Lobby

Deluxe Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Non Smoking

Lobby

Family Suite Non Smoking

  • Sleeps 4
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Hollywood Twin Room 2 Single bed Smoking

Lobby

Hollywood Twin Room 2 Single bed Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room Non Smoking

Lobby

Superior Twin Room Non Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room Smoking

Lobby

Superior Twin Room Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Semi Double Room-Non-Smoking

Desk, free WiFi, bed sheets

Deluxe Semi Double Room-Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Desk, free WiFi, bed sheets

Family Suite

  • Sleeps 4
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Barrier Free Room

Coffee and/or coffee maker

Barrier Free Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Semi Double Room-Smoking

Desk, free WiFi, bed sheets

Deluxe Semi Double Room-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin Room

Desk, free WiFi, bed sheets

Hollywood Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

Desk, free WiFi, bed sheets

Junior Suite

  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

Deluxe, Single With Bath

  • Sleeps 2
  • 1 Double Bed

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About this property

Sutton Hotel Hakata City

Central Fukuoka hotel connected to the convention centre, a quick walk to Canal City Hakata
Along with a restaurant, this hotel has coffee/tea in a common area and a 24-hour front desk. WiFi in public areas is free. Additionally, a front desk safe, multilingual staff assistance and a vending machine are on-site.
Sutton Hotel Hakata City offers 162 air-conditioned accommodations with complimentary slippers and a hairdryer. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

This Fukuoka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

With your stay at Sutton Hotel Hakata City, you're connected to the convention centre and just a quick walk from Canal City Hakata. You'll find features such as free WiFi in public areas, plus a restaurant and coworking space.
  • Free WiFi
  • Enjoy a bite to eat at Yakitori Sumiyoshi, a bistro that serves Japanese cuisine
  • Amenities include a front desk safe, multilingual staff and a lift
  • 8 minutes by foot from Canal City Hakata and a 3-minute drive from Marine Messe Fukuoka
There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Sutton Hotel Hakata City.

Smoking is allowed in designated areas at this 3-star Fukuoka hotel.

Yakitori Sumiyoshi – This bistro specialises in Japanese cuisine and serves breakfast and light fare. A children's menu is available.

Languages

Chinese (Mandarin), Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: JPY 1400 per night (33 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property charges a daily storage fee for 2 or more pieces of luggage or packages.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 302 out of 1022 reviews
Rating 8 - Good. 453 out of 1022 reviews
Rating 6 - Okay. 183 out of 1022 reviews
Rating 4 - Poor. 59 out of 1022 reviews
Rating 2 - Terrible. 25 out of 1022 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brad, STRATHMORE

Liked: Cleanliness, staff & service, amenities
Beds are the equivalent of sleeping on a plywood floor with a blanket. The "airconditioning" was non existent. Upon entering our room on the 11th floor we were greeted with a temperature or 28C. Turned on the AC however no reprieve from the heat was given. The only thing we had was the window which did only opened a few Inches. The room was clean ish. The shower head was not connected to the hose. I was able to fix that. The fridge although keeps items cool generated a ton of heat to the room adding to our discomfort. Despite asking the front desk about the airconditioning the response was the a/c wasn't available yet. This hotel is only suitable for one night.
Stayed 1 night in Apr 2025

6/10 Okay

Hau Yan

Travelled with partner
I couldn’t sleep at all during my stay. The room temperature was hard to adjust and the bed was not comfortable.
Stayed 1 night in Apr 2025

6/10 Okay

diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was too small.
Stayed 1 night in Apr 2025

10/10 Excellent

vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.
Stayed 4 nights in Dec 2024

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Clean property but old
Stayed 1 night in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Close to Hakata station. Great breakfast with friendly staff.
Stayed 2 nights in Nov 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not Great

You cannot control the A/C so it gets VERY hot. There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am. not great
Stayed 1 night in Aug 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's extra, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Mention about the bad Internet.
Stayed 2 nights in Jul 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Mention about the bad Internet.
Stayed 2 nights in Jul 2024

8/10 Good

Munkh-Erdene

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Train Station. Clean & Conducive ... But, Breakfast for 3 days unchanged. Senior Japanese staff request is to walk to Train Station for Taxi to Airport. But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am) Taxi
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.
Stayed 4 nights in Jan 2020

4/10 Poor

Mon

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport bus front of the hotel. Breakfast good but menu same everyday. Nice staff. Less than 10 minutes walk to Hakata Station.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019

4/10 Poor

WING KAI

Disliked: Cleanliness, staff & service, property conditions & facilities

Smoking hotel

First time arriving at Fukuoka so wanted to choose a hotel neat the station, that’s why we chose this one. Room was stated nonsmoking but then crazily, smoke smell never subsided even the last minute of our stay. We need to be disgusted for at least 10 minutes every time getting in the room.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Chong Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sutton Hotel

The hotel is decent overall. Room is spacious and value for money for this location. Less than 10 mins walk from Hakata Station. Check in/out was a breeze and staff is friendly.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Close to train station. Bus just outside the door. Room wasn't as clean as you expected in Japan and air conditioning practically nonexistent.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because provide everything that I need but regret for one thing ie poor air conditioning.
Stayed 6 nights in Mar 2019