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The Regency Hotel Hatyai

3.0 star property

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Photo gallery for The Regency Hotel Hatyai

Lobby
Front of property
View from room
Lobby
Pool

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
23 Prachatiphat Road, Hat Yai, Songkhla, 90110
  • Place, Lee Garden Plaza
    ‪5 min walk‬
  • Place, Kim Yong Market
    ‪9 min walk‬
  • Place, Central Department Store
    ‪9 min walk‬

Room options

Deluxe Double Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Double or Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Similar properties

Outdoor pool, pool loungers
Centara Hotel Hat Yai
Downtown Hat Yai
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.2 out of 5, Very good, 1,000 reviews
The price is €57
includes taxes & fees
24 Jun - 25 Jun
Centara Hotel Hat Yai

About this property

The Regency Hotel Hatyai

A restaurant, a coffee shop/cafe and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a front desk safe are on-site.
The Regency Hotel Hatyai offers 436 accommodations with complimentary bottles of water and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at The Regency Hotel Hatyai, you're just a quick walk from Lee Garden Plaza. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Krua-Luang
  • Amenities include a front desk safe and 6 meeting rooms
  • Within a 15-minute walk of Lee Garden Plaza and Kim Yong Market
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. There are 6 meeting rooms available. The Regency Hotel Hatyai also features dry cleaning/laundry services and a front desk safe. Self parking is free.

Smoking is allowed in designated areas at this 3-star Hat Yai hotel.

Krua-Luang – This restaurant specialises in international cuisine.
Royal Coffee Corner – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Krua-Luang
  • Royal Coffee Corner

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 6 meeting rooms

More

  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Regency Hotel Hatyai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 550.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: THB 1000 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: THB 550.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Regency Hotel Hatyai Hat yai
Regency Hotel Hatyai
Regency Hatyai Hat yai
Regency Hatyai
The Regency Hotel Hatyai Hotel
The Regency Hotel Hatyai Hat Yai
The Regency Hotel Hatyai Hotel Hat Yai

The Regency Hotel Hatyai Reviews

Reviews

6.0
Rating 10 - Excellent. 6 out of 95 reviews
Rating 8 - Good. 31 out of 95 reviews
Rating 6 - Okay. 24 out of 95 reviews
Rating 4 - Poor. 22 out of 95 reviews
Rating 2 - Terrible. 12 out of 95 reviews

6.2/10

Cleanliness

6.0/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Dec 2022
Verified

8/10 Good

maheantharan

Liked: Cleanliness, amenities
No comment
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Tam

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is leaking at the room & refrigerator is also flooding. Meantime, there is no one time toothbrush & toothpaste. The shampoo also not refill & cleaning service is average only. But very convenient to have a bus service, find some food, shopping & this hotel is in the center of the city. Not bad for this hotel.
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Chan

Disliked: Cleanliness, staff & service, property conditions & facilities
The lift is too small, cleanliness is below expectation.
Stayed 3 nights in Sep 2019
Verified

4/10 Poor

AngieTan

Disliked: Cleanliness, property conditions & facilities
Location is ok, but the room is not to the standard. cleanliness is below expectation.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall pleasant experience
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Mohd

Liked: Property conditions & facilities, room comfort

MUST TRY.

AVERAGE. SAFE.COMFORT
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Wilson

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Always our first choice when we are in Hatyai due to its strategic place n very near to local foodies n shopping mall...Bt this year is a very dissapoiting one...Young/Trainee Staff was rude as hell(Poor English yet the tantrum towards us)....booked 3 rooms n 1 of the room was dirty as hell(I guess it wasnt been stayed for a while..toilet floor were sandy n carpet was dusty)....Overally if they improve,i would come and stay again....
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Location. Place feels dead, no activity at all. Better convert to service apartment.
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

3d 2nights vacation with family

vacation with family. two rooms booked. The hotel is very well placed at the heart of the city. After you exit from the hotel, there are shops for food, mcdonalds, the lee garden plaza, and the night market (mostly food there, but there are souvenirs too)Make sure you book the royal wing, if you book the other one, it is an old run-down hotel. they have another building and that is much better. Rooms were clean upon entry, and cleaning did a good job on the room as well. however, the receptionist (40s or 50s man) was not friendly, he could not speak in english, and he was quite rude to us as well. a minus in somewhat a perfect hotel.we visited lee gardens plaza hotel, but the lifts were quite confusing, u must know which lift goes where. u might get lost there, like we did. we went to the 33rd floor buffet restaurant, food was okay, but the highlight is the view from up there. even if you are not gonna eat there, just go and have a look at the view, its worth it. right before we checked out, the reception told that the bath tub stopper(the cover that stops water from flowing out), is missing in one of our rooms. but it was a fault by the staff, he did not check properly as the stopper was right there. probably an attempt to get more money out of us. because i have seen some hotels do this to customers to get more money. be alert and make sure everything stays the same when u check out, the same way u checked in.there is a band music at night for relaxation, massage as well
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Vimala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is good for the price since it is located in the city where you can go shopping and dining. The service is also good. Staff is helpful
Stayed 1 night in Mar 2019
Verified

4/10 Poor

Wendy Gaik Lan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse expectation

The overall only the location is fine then other ,the worse is the kettle the bottom of kettle full of rust.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Can stay for holiday
Stayed 3 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Broken lift doors needed to be fixed.

The doors for one of the two (2) old lifts were spoiled and did not open automatically and safely. They needed to be pushed open when we arrived at the lobby or at our floor. We did not feel safe in this lift. Apart from the lift, everything else was good enough for us.
Stayed 3 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Good location but Room is bad

Location is good but too old for the room and not worth for the price we paid.
Stayed 1 night in Sep 2018
Verified

4/10 Poor

Roniyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel. Bathroom sink leak causing at floor. Maintenance failed to attend to our request for repair until we return at night & then advised that he could not repair. Receptionist was reluctant to our request to change room but finally did it after repeated request. Won't want to stay at this hotel in future.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff are not so friendly I come first to check out but she attended someone who came after me Facilities? No iron for clothes..i asked for it but one who attended me just said no service..poor
Stayed 2 nights in Dec 2018
Verified

6/10 Okay

Henry

Disliked: Cleanliness, property conditions & facilities, room comfort
The room are smelly with plenty of old stain at the shower curtain. Room furniture is old and time to do major renovation.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Yeoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice walking distance to good dining places and shopping.
Stayed 2 nights in Dec 2018
Verified

4/10 Poor

HIROSHI

Disliked: Staff & service

downtown中心で宿泊するには値段安価

Hat Yaiの中心街にい位置しています 値段的にはhotel規模のわりに安価です poolはメンテされてなく環境も悪い マレーの人々はまー日光浴、スイミング しないので　そのまま放置になっている hotel フロントは綺麗であるが　部屋にはいる と　ガッカリする
Stayed 3 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Room, Nice Hotel!
Stayed 2 nights in Dec 2018
Verified

2/10 Terrible

Lim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

The hotel room ought to be demolished/renovated as everything were decade old, not suited 3stars. Shower no water & not even a cheap hair dryer. When I requested for local map, receptionist pointed me out of a door to a tour company. What a hack!
Stayed 3 nights in Dec 2018
Verified

2/10 Terrible

Zaza

Disliked: Staff & service, property conditions & facilities
The location of the hotel is great. However the hotel service was worst than a budget/low cost hotel. We booked one of the suites (Imperial Suite). The suite was smelly and there was no drinking water provided in the room. Only 2 bath towels and one face towel were provided in the room. To make it worst, the hotel accused us for losing the face towel and refused to return my passport (they held my passport during our stay there). So after 2 hours arguing with the receptionists & the manager (we even offered them to check our luggage and car) they finally return my passport. But the fact that they detained us there for 2 hours for nothing and accused us for stealing their freaking face towel were just unforgivable. After the incident we talked to a guy whom we met there (he works as a tour guide in Hatyai), and he told us that the hotel often have cases like that. And its normal for the hotels to detain you and ask for money for whatever reasons they could find. A terrible way of making money
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Mk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but very old furnishings. Dim lightting in room with very old and dusty furniture
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

Soh Kheng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel is old and dirty

The Reception is extremely rude and unfriendly. They just ignored to help me book a taxi to the airport
Stayed 2 nights in Oct 2018