Frutt Mountain Resort

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Photo gallery for Frutt Mountain Resort

Fitness facility
Property video
Lobby
3 restaurants; breakfast, lunch and dinner served
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

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Frutt 9, Melchsee-Frutt, Kerns, OW, 6068
  • Place, Melchsee-Frutt Ski Resort
    ‪1 min walk‬
  • Place, Stöckalp - Melchsee-Frutt
    ‪1 min walk‬
  • Place, Stöckalp - Cheselen
    ‪1 min walk‬

Room options

Superior Room, Lake View (Superior Lake View Room)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

Junior Suite (Family Junior Suite)

  • Lake view
  • 50 sq m
  • Sleeps 4
  • 1 Single Bed
  • Free wired internet

Suite, Lake View (Family Lake View Suite)

  • Lake view
  • 76 sq m
  • Sleeps 6
  • 1 King Bed
  • Free wired internet

Superior Room (Superior Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free wired internet

Junior Suite (Junior Suite)

  • Lake view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Suite (Lake View Suite)

  • Lake view
  • 71 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Double or Twin Room (Lake View Room)

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 39 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

Double or Twin Room (Mountain View Room)

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

Standard Room (in family friendly Lago Lodge)

10.0 out of 10
Exceptional
(7 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

Family Suite

  • 76 sq m
  • Sleeps 6
  • 1 King Bed
  • Free wired internet

Junior Suite (Maisonette)

  • 50 sq m
  • Sleeps 4
  • 1 Single Bed
  • Free wired internet

Similar properties

About this property

Frutt Mountain Resort

The slopes await you at Frutt Mountain Resort, which features a bar/lounge and a full-service spa.
Frutt Mountain Resort offers 114 accommodations with DVD players and minibars. This individually decorated accommodation has separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and espresso makers. Bathrooms include baths or showers with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

During your stay at Frutt Mountain Resort, you'll be within walking distance of Distelboden Ski Lift. You'll find features such as free WiFi in public areas, plus 2 indoor pools and 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet in some public areas
  • Enjoy international cuisine while dining at Restaurant Titschli
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 indoor pools
  • Treat yourself to facials, Thai massages or body treatments at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from Melchsee-Frutt Ski Resort and Stöckalp - Melchsee-Frutt
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy on-site recreational activities like downhill skiing, cross-country skiing and snowboarding, and return when the snow melts for mountain biking and hiking. After a day on the snow, indulge in a treatment at the full-service spa or enjoy a swim in one of the 2 indoor swimming pools. Conveniences such as ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club and a 24-hour fitness centre. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Kerns hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Restaurant Titschli – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Special Cuts – This steakhouse specialises in American cuisine and only serves dinner. Reservations are required. Open daily.
Restaurant Lago – This restaurant specialises in Italian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (CHF 5 per day)
  • Covered parking on site (CHF 12 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 35 for adults and CHF 17.50 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant Lago
  • Restaurant Titschli
  • Special Cuts

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Bowling alley
  • Children's pool
  • Cross-country skiing
  • Downhill skiing
  • Free children's club
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Library
  • Mountain biking
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Sledding
  • Snowboarding
  • Snowshoeing
  • Steam room

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Bowling alley
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • High chair
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • In the mountains
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Telescope
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's robes
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools
During the winter season, this property can be reached only by cable car, available from 8:25 AM-5:30 PM daily and 7-8 PM Friday and Saturday. Guests may leave their cars at the Stöckalp Valley Station for the listed offsite parking fee, payable at the property. During the summer season the property can be reached by car (via a mountain road) or cable car, available from 8:25 AM-12:20 PM and 1:20-5:20 PM daily. There is no charge for parking at the Stöckalp Valley Station during the summer season. The mountain road from Stöckalp to the property is open during even hours and from the property back to Stöckalp during odd hours. Guests driving to the property may park in an offsite parking area located 0.3 miles (500 meters) from the property for CHF 16 per stay, per vehicle. Guests may drive up to the property entrance to drop off luggage. Cable car operating hours and parking fees are subject to change.

Renovations and closures

The property is closed between 2 April and 16 June.

Access methods

Staffed front desk

Pets

  • Pets: CHF 35 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 85 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 35 for adults and from CHF 17.50 for children
  • Covered self-parking fee: CHF 12 per night
  • Nearby parking fee: CHF 5 per day(820 ft away; open 24 hours)
  • Pet fee: CHF 35 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 85 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, mobile payments and cash
Long-term renters welcome
This property uses some geothermal energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Frutt Lodge
Frutt Lodge Melchsee-Frutt
Frutt Melchsee-Frutt
Frutt Lodge Kerns
Frutt Kerns
Frutt Lodge Spa
Frutt Lodge Spa
Frutt Mountain Resort Hotel
Frutt Mountain Resort Kerns
Frutt Mountain Resort Hotel Kerns
Frutt Mountain Resort Managed by Kempinski

Frutt Mountain Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 168 out of 222 reviews
Rating 8 - Good. 41 out of 222 reviews
Rating 6 - Okay. 9 out of 222 reviews
Rating 4 - Poor. 1 out of 222 reviews
Rating 2 - Terrible. 3 out of 222 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elisa

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic spa, great location and the kids were super happy playing in the bowling alley.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Location and overall experience was stellar
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Fantastic hotel and place to stay at.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and hotel!
Stayed 3 nights in Sep 2022
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is stunning! It was a great place to go relax and be in nature. I definitely felt like it was more of a good 3 star hotel. Not much personality, and the spa, although nice, is just too small for that many people, with no towels!!!! You have to take the one towel per person they give you in the room. Personnel were great and friendly.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

OSBEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views, super friendly and professional staff. Food on the hotels restaurant was really good
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Very good area for relaxation
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location, facilities, and service. Highly recommended. We went with 3 children and a dog and it was perfect.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Perfect stay for family with kids. Easy, nice and praktikaliteter still with Kempinski feeling!
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Absolutely overpriced (which may be expected the night before New Year’s Eve), but in this case the price–performance ratio was simply not convincing. The service with the luggage at the gondola station was very friendly at first; however, we only learned later that this came with additional charges, which was disappointing. Check-in itself was friendly and efficient. The spa area is very nice and clearly a highlight of the hotel. The bar has a pleasant atmosphere, but the service did not feel professional enough to justify the overall price level of the Hotel. Unfortunately, a lack of basic guest care stood out: I developed a headache and had forgotten my migraine medication (my fault). As there is no pharmacy in the village, I was surprised that the hotel could not provide even a basic painkiller. It took two hours before a single paracetamol tablet was organized. Absolutely overpriced (which may be expected the night before New Year’s Eve), but in this case the price–performance ratio was simply not convincing. The service with the luggage at the gondola station was very friendly at first; however, we only learned later that this came with additional charges, which Lunch on the terrace was another disappointment: slow and inattentive service combined with very average food Overall, the experience would benefit from either more realistic pricing or significantly more consistent service quality. At the current price level, guests’ expectations are understandably higher
Stayed 1 night in Dec 2025
Verified

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed Experience at a Scenic Mountain Retreat

Pros: -Scenic location amidst the great mountains and near a remote village -Friendly staff proficient in English Impressive amenities, including a pool, spa, and restaurant -Exceptional dog-friendly policies -Breathtaking views of the mountains and lake -Overall cleanliness and quiet atmosphere Cons: -Inefficient check-in after 6 PM process with only one staff member for two buildings -Arriving late (around 6 pm), we had to request a room change and building transfer; otherwise, we were considering leaving the hotel altogether due to initial dissatisfaction. -Two distinct buildings, with a significant difference in quality -Rooms in the other building do not offer value for money -Misleading description on hotels.com; it doesn't mention the building disparities -A lot of rooms in the other building have poor views (facing a wall) -Rooms in the other building are not well-equipped and organized -Construction site in front of the reception of the other building can be confusing and off-putting
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Patrizio

Liked: Cleanliness, staff & service, amenities
Grosszügiges, gemütlich und geschmackvoll eingerichtetes Zimmer. Super bequemes, straffes Bett.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, amenities
Geräumiges Zimmer, sehr sauber, tolles und sehr aufmerksames Personal.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schöner Spa mit Kindern. Wenig besucht, könnte etwas mehr Kinder I’m Kids Club haben. Feine Auswahl a Restaurants. Frühstückbuffet nicht sehr exklusiv, aber alles fein und praktisch.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort

Toller Aufenthalt als Familie

Sehr saubere, helle und geräumige Zimmer. Freundliches Personal. Kinderfreundliches Hotel und sehr kinderfreundliche Aktivitäten in der direkten Umgebung.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ewald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super Hotel, sehr empfehlenswert
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel

Schönes Hotel in den Bergen. Gastronomie hält mit dem Hotelanspruch nicht mit.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Daiane

Férias

Tudo maravilhoso!! Os funcionários Bárbara e Luís foram super atenciosos conosco.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Manuel

Perfekt
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities

Unpersönlich

Das Hotel an sich ist wunderbar und das Personal ausgesprochen freundlich. Der Italiener im Lake ist sehr zu empfehlen, die Angestellten sind bezaubernd und professionell. Allerdings fehlt die persönliche Note. Bei einem Hotel dieser Klasse erwarte ich kleine Aufmerksamkeiten wie eine Schöggeli auf dem Zimmer oder frische Früchte zur Begrüssung. Körperpflegeprodukte gehören eigentlich zur Grundausstattung, auch hier fehlte beispielsweise eine Creme oder Bodylotion. Schade.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Arbnora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich habe dieses Hotel als Geschenk für meine Freunde gebucht, weil ich bereits 2x dort war und jedesmal so begeistert bin. Für mich mit Abstand das schönste Wellness Hotel in der Schweiz. Die Aussicht ist einfach atemberaubend. Meine Freunde waren auch sehr begeistert und planen schon die nächste Reise.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Inger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget smukt sted ❤️
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schöne Tage in den Bergen

Superschönes Hotel und wunderbare Aussicht von der Restaurantterrasse! Frühstück war fein.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Heinz

Liked: Cleanliness, property conditions & facilities, room comfort

Der Preis entspricht nicht unseren Erwartungen

Beim Check in 12.15 Uhr war Herr Lukas alleine. Er hat einem Paar vor uns ein perfektes Check in gemacht. Wir mussten deshalb 15 Minuten gelangweilt an der Rezeption warten. Es wurde niemand dazu gerufen.Für ein solches Haus nicht akzeptierbar. Sollte doch der Urlaub sofort entspannt beginnen. Extra einen Rotwein am Mittag mit dem Wunsch vorher am Tisch zu öffnen bestellt. Leider vergessen gegangen. (Ch. Chasse Spleen 2019). Für die Preisklasse der Zimmer eine sehr entäuschende Champagner -& Weinkarte. Essen und Ambiente sehr schön
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Willians

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente resort nas montanhas

Nos hospedamos no Frutt Mountain Resort entre 22 e 24 de junho e tivemos uma experiência absolutamente incrível. Desde o momento em que chegamos, fomos recebidos por uma equipe de funcionários extremamente atenciosos e prestativos. Eles cuidaram de cada detalhe, garantindo que nossa estadia fosse perfeita. O resort está localizado em um local maravilhoso, cercado por paisagens de tirar o fôlego. A vista deslumbrante das montanhas e do lago nos proporcionou momentos de paz e contemplação únicos. As instalações do resort são de alto nível. A piscina e o spa são excelentes, oferecendo um espaço perfeito para relaxar e recarregar as energias. Além disso, as opções de café da manhã e refeições especiais foram excepcionais, com uma variedade de pratos deliciosos que agradaram a todos os gostos. Um destaque especial foi a forma como a equipe do resort fez do aniversário da nossa filha um dia inesquecível. Eles organizaram uma celebração especial, tornando a ocasião ainda mais mágica e memorável. Recomendamos fortemente o Frutt Mountain Resort para quem busca uma experiência de luxo em meio à natureza, com um serviço impecável e uma atenção aos detalhes que faz toda a diferença. Mal podemos esperar para voltar!
Stayed 1 night in Jun 2024