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The Constance by the Lenox Collection

3.5 star property

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Photo gallery for The Constance by the Lenox Collection

Front of property
Suite, 1 King Bed with Sofa bed (Dewey Carriage House Inn) | Free WiFi, bed sheets
TV
Interior
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
11 Old Stockbridge Road, P.O.Box 1717, Lenox, MA, 01240-1717
  • Place, Lenox Library
    ‪2 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪8 min walk‬
  • Place, Tanglewood Music Center
    ‪2 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪44 min drive‬

Room options

View all photos for Deluxe Room, 1 King bed (Constance Inn)

Deluxe Room, 1 King bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 King bed (Constance Inn)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Constance Inn)

Shower, designer toiletries, hair dryer, towels

Room, 1 Queen Bed (Constance Inn)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room,1 King Bed (Constance Inn)

Free WiFi, bed sheets

Standard Room,1 King Bed (Constance Inn)

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 Queen Bed(Constance Inn)

Shower, designer toiletries, hair dryer, towels

Standard Room,1 Queen Bed(Constance Inn)

7.6 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Constance Inn)

Deluxe Room, 1 Queen Bed (Constance Inn) | Free WiFi, bed sheets

Deluxe Room, 1 Queen Bed (Constance Inn)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Constance Inn)

Suite, 2 Queen Beds (Constance Inn) | Free WiFi, bed sheets

Suite, 2 Queen Beds (Constance Inn)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Constance Cozy Queen)

Room, 1 Queen Bed (Constance Cozy Queen) | Free WiFi, bed sheets

Room, 1 Queen Bed (Constance Cozy Queen)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Interior
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  • Parking included
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4.5 out of 5, Wonderful, 799 reviews
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About this property

The Constance by the Lenox Collection

Hotel in Lenox with free parking
This smoke-free hotel features a fitness centre, coffee/tea in a common area and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include a library, express check-out and wedding services.
The Constance by the Lenox Collection offers 66 air-conditioned accommodations with complimentary bottles of water and designer toiletries. Televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Lenox hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Constance by the Lenox Collection. During your stay, you're just a quick walk from Lenox Library. Free WiFi in public areas, free self-parking and a gym are available.
  • Free WiFi
  • Free self-parking
  • Services include a concierge and wedding services
  • On-site recreation includes a gym, Pilates classes and yoga classes
  • Guests have great things to say about the location and the helpful staff
  • Steps from Lenox Library and 4 minutes on foot from The Bookstore
  • Pets welcome for a fee (restrictions apply)
The Constance by the Lenox Collection offers its guests a fitness centre, a library, and coffee/tea in common area. WiFi is free in public spaces. The Constance by the Lenox Collection also features concierge services, express check-out, and complimentary use of a nearby fitness facility. Self parking is free.

This 3.5-star Lenox hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Fitness classes
  • Gym
  • Library
  • Pilates classes
  • Yoga classes

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Accessibility

  • No lift
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 35 per pet, per night
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0005001520
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rookwood Inn
Rookwood Inn Lenox
Rookwood Lenox
Rookwood Inn
The Constance
The Lenox Collection

The Constance by the Lenox Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 292 out of 561 reviews
Rating 8 - Good. 147 out of 561 reviews
Rating 6 - Okay. 77 out of 561 reviews
Rating 4 - Poor. 32 out of 561 reviews
Rating 2 - Terrible. 13 out of 561 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness
I thought the pictures on the internet over stated the property. The room was small, minimal amenities, breakfast was underwhelming.
Stayed 2 nights in Aug 2025

8/10 Good

Eunice

Travelled with partner
Liked: Cleanliness, staff & service
location wrt Tanglewood excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for walking to Lenox's restaurants. Generally easy parking. Great continental breakfast. Lovely staff. Bed could have been firmer. Walls are a little thin.
Stayed 2 nights in Aug 2025

4/10 Poor

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I have previously "reviewed" the stay but I will again provide information that may improve the process. I booked thru Expedia what I thought ( and Expedia probably thought was a stay at The Constance Hotel in Lenox. All communication from Expedia ( including pictures of The Constance) indicated I had a valid registration. The day before our first night's reservation I received a text from the Hotel. I did not question why the text requested to check-in at The Whitlock Hotel (I assumed it was for efficiency, as we have stayed at The Constance and it is not staffed 24/7). The two Hotels are within walking distance. At check-in the Hotel staff gave us a key for a room at The Whitlock. Immediately I asked for a refund. The Hotel clerk explained the process between Expedia and The Lenox Collection-- 3 hotels under one management was flawed. She blamed Expedia and after a few calls "found" a room at The Constance which resolved the issue. No where in any Expedia communication ( 4 emails) does it indicate we may not be staying where we believed we booked. In the future I will not be using Expedia to book any travel. BTW, After the resolution, I believe we stayed in the best room at The Constance and had a lovely stay with the exception of being awakened by a false fire alarm. Please do not ask again for a "survey" response as this is my second time responding...... We had a very nice stay, and next time will need to book directly not thru an intermediary.
Stayed 2 nights in Aug 2025

6/10 Okay

Roberta

Travelled with group
Liked: Cleanliness, staff & service
Location is the best feature of the Whitlock and the staff is terrific. Very friendly, helpful and welcoming staff.The room was a great size for 2 friends.The ease of parking is also stellar.
Stayed 2 nights in Aug 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inn. Nice staff. Good breakfast. Our room was very nice with a comfortable bed. However there was a bit of a musty odor in the room. Not overpowering, but each time we walked into the room it was noticeable. We spent a couple of hours lounging on the beautiful porch. We will definitely be back to this beautiful inn and town.
Stayed 1 night in Jul 2025

6/10 Okay

Wanda

Travelled with family and small children
Disliked: Amenities
Love the centrally location. Young inexperienced staff was distracted, dismissive Shower in my room was rusty I’ve stayed at the Whitlock 4 times. This was my most disappointing experience
Stayed 1 night in Aug 2025

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
It’s fine. We stayed at the Dewey property. Check in is a a different property and completely underwhelming. The Dewey Inn is a neat old building but a little tired.
Stayed 1 night in Aug 2025

10/10 Excellent

Jelena, Monroe Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , love it, will return
Stayed 2 nights in Apr 2025

10/10 Excellent

Jelena, Monroe Township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the old world decor and the living room area to chill out in
Stayed 2 nights in Jun 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort

Lovely stay

Lovely stay for Tanglewood. Room 106 was very comfortable. It felt like its own private suite. It was very spacious and quiet. The only real downside was the bathtub. It’s beautiful to look at but it needs to have an update. I have no idea how anyone with mobility issues could manage it. Other than that, all was great! Staff was friendly and helpful and we loved that front porch!
Stayed 2 nights in Aug 2025

4/10 Poor

Geoffrey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dingy, dark, musty, humid, dusty room. Poor breakfast options, lackluster pastries and unripe fruit. Tired old place w little charm.Wouldnt stay again
Stayed 1 night in Aug 2025

8/10 Good

Nancy Chloe

Stayed 2 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming hotel in a charming town

Lovely stay. Comfortable bed. Large room. Adequate breakfast (no hot options that we saw, but plenty of other yummy items to choose from) with lots of spaces to enjoy it. Just a few steps outside the main street area of of Lennox. Plenty of good restaurants and shops nearby. We attended an excellent outside show at the Shakespeare, which is just down the road, and hiked Mt Lenox as well. Tanglewood is outside of town too. Lots to do. Beautiful area. Great stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Patrick

Travelled with partner
All good. Must commend a member of your staff who was being screamed at by a guest as we were checking out. Your front desk person was patient and professional. And the hotel guest if she had read the letter you give when checking in guests would have had all the information she was screaming about. We will be back
Stayed 2 nights in Jul 2025

8/10 Good

David

Travelled with partner
Liked: Amenities
Great location and very comfortable room. They were sold out over our stay but staff was lovely, friendly and eager to assist. Breakfast was simple, but nice. My only complaint is the coffee. Yuk. They need to upgrade the brand of coffee!
Stayed 2 nights in Jul 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually stayed at the Whitlock. Great location, excellent service, nicely located, walkable to many restaurants and shops, and convenient parking.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast, beautiful area to take a morning walk
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great Room, Pretty Property, Meh Breakfast,

The Constance is a beautiful building with good facilities. The room, including bathroom, were great. Nice lounge space downstairs, gorgeous garden for sitting, close to downtown Lenox (although a hike uphill). But not that they may not let you know, but there is no room service unless you ask, not even clean dry towels if you stay multiple nights. They were responsive when I said something, but at the price, I expect better. The breakfast leaves a lot to be desired. Weekdays everyone from 3 properties crammed into one building with the space inadequate and not well designed. It's all supermarket food. Bagels wrapped in plastic kept in the fridge. Croissants that share only the shape of croissants with the original. A decent fruit salad. Hard boiled eggs. OK coffee.
Stayed 3 nights in Jul 2025

6/10 Okay

Victor

Liked: Property conditions & facilities
Property was excellent
Stayed 1 night in Jul 2025

4/10 Poor

Romesh

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs major renovations. Room was dingy, bathroom and shower unsafe. Continental breakfast needs improvement.
Stayed 3 nights in Jul 2025

2/10 Terrible

Douglas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Shower broken - no apology, no attempt to repair. Breakfast terrible. No staff. Filthy dishes everywhere. Avoid this dump! Overpriced, surly staff, badly managed
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to town. Plenty of restaurants available.
Stayed 1 night in Jul 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderfully elegant inn

Lovely, charming inn. Very clean and comfortable. I especially appreciated the quiet air conditioning split. Logan, who checked us in, was very warm and helpful. Some suggestions: a safety bar in the shower would be helpful to older guests, as would a rubber mat on the shower floor; tile is slippery. Also, a shelf near the sink for toiletries would have kept toothbrushes, combs, etc. from falling on the floor. The shower soap dispenser was empty, which I found out after I had already gotten wet.😥Decaf offered at breakfast would be nice, but I VERY MUCH appreciated the non dairy offerings. However, those omissions are easily solved and we look forward to another stay at your beautiful property.
Stayed 2 nights in Jul 2025