4/10 Poor
Paul
17 Aug 2025
Disliked: Cleanliness
Opulent, no
Opulent no. Our room was on the top, fourth floor, and the card key did not work. We were out until 8pm so at the desks we were assured that we would get a new key on our return, which was true but it failed to work on the following day. Lady at reception told us that her master key was at home and husband was bringing it in, 30-40 minutes. Not good enough as we were looking to grab our luggage and go sightseeing, which had to be cancelled.
The room was small and a bit tired to say the least. The cold tap did not work and I was scared to undo as it was going to come off. The shower head in the bath leaked from everywhere and was therefore a bit lacking in pressure. The larger of the fans in the room did not work and as there was no air-con, this made it uncomfortable on a night at 18c. Fortunately the bed was comfy and I slept pretty well.
Altogether a very bad experience but wanted to try an independent hotel for a change. Sadly, we will be going back to Premiers and Hiltons from now on.
Paul
Stayed 1 night in Aug 2025