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Eurostars Puerta Madrid

4.0 star property

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Photo gallery for Eurostars Puerta Madrid

Restaurant
Lobby sitting area
Down duvets, minibar, in-room safe, desk
Front of property
Deluxe Suite | Down duvets, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Juan Rizi, 5, Madrid, Madrid, 28027
  • Place, La Quinta de los Molinos Park
    ‪6 min walk‬
  • Place, Calle de Alcalá
    ‪11 min walk‬
  • Place, Arturo Soria Plaza Shopping Center
    ‪14 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪7 min drive‬

Room options

View all photos for Deluxe Double Room

Down duvets, minibar, in-room safe, desk

Deluxe Double Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Down duvets, minibar, in-room safe, desk

Deluxe Double Room Single Use

  • 27 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room (Sofa Bed)

Deluxe Double Room (Sofa Bed) | Down duvets, minibar, in-room safe, desk

Deluxe Double Room (Sofa Bed)

  • Sleeps 3
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Deluxe Suite (Single Use)

Down duvets, minibar, in-room safe, desk

Deluxe Suite (Single Use)

  • 46 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, desk

Deluxe Suite

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Eurostars Puerta Madrid

Hotel with a restaurant, in the vicinity of Riyadh Air Metropolitano
Along with a restaurant, this smoke-free hotel has a fitness centre and a coffee shop/cafe. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include self parking, coffee/tea in a common area and dry cleaning.
Eurostars Puerta Madrid offers 194 accommodations with minibars and a safe. Beds feature down duvets. Televisions come with satellite channels.

Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Eurostars Puerta Madrid. During your stay, you'll be within walking distance of Calle de Alcalá. Features include free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include 5 meeting rooms, a car charging station and a lift
  • On-site recreation includes a gym
  • 6 minutes by car from Riyadh Air Metropolitano and 10 minutes from Bernabéu Stadium
Along with a restaurant, there's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. There are 5 meeting rooms available. A fitness centre, a terrace, and coffee/tea in common area are also featured at the business-friendly Eurostars Puerta Madrid. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
Eurostars Puerta Madrid has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 9 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 5 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 9 for children
  • Covered self-parking fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Silken Puerta Madrid
Silken Puerta Madrid Madrid
Hotel Silken Puerta Madrid Hotel
Hotel Silken Puerta Madrid Madrid
Hotel Silken Puerta Madrid Hotel Madrid

Eurostars Puerta Madrid Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 646 reviews
Rating 8 - Good. 219 out of 646 reviews
Rating 6 - Okay. 54 out of 646 reviews
Rating 4 - Poor. 25 out of 646 reviews
Rating 2 - Terrible. 18 out of 646 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Darshan

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Don't believe the hype on the website

The purpose for choosing this hotel was it is located proximate to the big conference arena. The website boasts easy access using their own complimentary shuttle bus. Guess what - it doesn't exist. There are no easy access to metro stations so you cannot even get the transit to iFEMA. A ten minute walk and then two buses. It has added a daily 30-40euro cost on taxis. Room clean, but everything is a little off. A 21" tv screen makes no sense. The shower door doesn't close so each time you shower you flood the bathroom, there is a bath, but it is sized for a large child at 1500mm. The highlight was the automatic coffee machine at breakfast - but even then, each serving could fill one of the minuscule cups twice. I told front desk that their website was misleading. The answer was "we don't control the website, we control the reception"!
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellet
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent no frills hotel. Good breakfast, clean rooms, attentive staff. Not elegant, just effective.
Stayed 2 nights in Mar 2025

6/10 Okay

Adriana, Princeton

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property is okay and close to the airport
Stayed 1 night in Dec 2024

8/10 Good

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay if you need somewhere to sleep, but if you’re planning to go to turistic areas everything is far away.
Stayed 1 night in Dec 2024

2/10 Terrible

Mark

Stayed 3 nights in Nov 2024

10/10 Excellent

Maddalena

Stayed 1 night in Nov 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Out of the city, but excellent bus service into the centre
Stayed 2 nights in Sep 2024

8/10 Good

Anadri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stay near airport.
Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good hotel located close to the airport.
Stayed 1 night in Jul 2024

10/10 Excellent

Valerie

Stayed 4 nights in Jul 2024

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very pleasant, hotel staffs were very friendly and helpful, very clean room and the cleanliness was maintained throughout our stay, breakfast was of good quality and had various choices , especially healthier choices, check in/out was made at an ease.i would recommend my family and friends,and I would return without doubts.
Stayed 3 nights in Jul 2024

10/10 Excellent

Meghna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get the bus and get into the city center area
Stayed 2 nights in Jul 2024

8/10 Good

Reza, Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe
Stayed 3 nights in Jul 2024

10/10 Excellent

Tamara, Petion Ville

Stayed 4 nights in Jul 2024

8/10 Good

Sajjad

Stayed 3 nights in Jul 2024

6/10 Okay

Joelle

Disliked: Staff & service, property conditions & facilities, room comfort
Strictly a hotel to stay 1 night if you have to get or you arrive from airport.
Stayed 1 night in Jun 2024

10/10 Excellent

Blanca del Rosario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Sheniz

Liked: Property conditions & facilities
Very clean, great service
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Quiet industrial type neighborhood. Not much to do,no shopping or restaurants.
Stayed 4 nights in May 2024