6/10 Okay
Emma Lou
1 Dec 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff that keeps the hotel shining and bright should be commended. Their work ethic is truly amazing. Anything that is requested is gotten immediately. The beds are comfortable and the coverlet adds an extra bonus. Some color in the rooms could be added to enhance the beauty of the living space. The breakfast staff are professional and extremely hard working. The choices of food options could be varied from day to day. The hotel is a little ways from the heart of the city but you can walk or take public transportation. The area of concern that we experienced was with the receptionists. The check in procedure was too long. I signed many documents which were not explained. It appeared that most of the documents along with giving my credit card were to avoid the nonpayment of any items that I received while we were there…room service, etc…I had three conversations with 3 different receptionists that we would be leaving early and needed a cab for 4:30 am and a breakfast box prepared for us. All three said it would be taken care of. The cab was there but no breakfast box. All three receptionists just ignored the problem until I stated that we paid for breakfast and would need to compensated. Finally one of them went to the kitchen and brought two small boxes with three pieces of fruit and a bottle of water. I asked again to be compensated for breakfast. One of the receptionists said that he would email his supervisor. We are still waiting to be contacted.
Emma Lou
Stayed 7 nights in Nov 2025