I recently stayed at Hotel Rio in Milan, and while the location is excellent—just a few minutes’ walk from the Duomo—the overall experience was disappointing due to major security issues. Guests are required to leave their physical room key at the front desk when leaving, but upon returning, staff handed me the key without verifying my name or ID. This is a serious concern, as it means anyone could potentially request your key.
Additionally, the in-room safe didn’t work, and no alternative solution was offered, which added to the lack of security.
On the positive side, the room was clean, though very dated. Breakfast was basic and not ideal for vegans, though I appreciated that soy milk was available.
Service was generally poor and unfriendly.
Overall, the hotel’s unbeatable location is its only real strength—but until the management improves security and updates the rooms, I wouldn’t stay here again.