2/10 Hirveä
Darshan, Gilbert
Matkusti perheen kanssa
4.3.2025
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property feels unclean and poorly maintained. There is a strong, unpleasant beach smell in the hallways and rooms. The window in our room appeared to have gone uncleaned for over a year, with visible mold or fungus growing on it. Additionally, I suspect bed bugs, as I was bitten on my feet.
Another major issue was that we booked and paid for a king room but were given a queen. The hotel staff refused to take responsibility, offering no resolution.
If you’re traveling with family or small children, I strongly recommend staying next door at the Taj, which provides a much better experience. This property has immense potential, but it seems to rely solely on its proximity to the airport rather than maintaining high standards.
Suggestions for Improvement:
1. Deep clean all rooms, windows, and beds.
2. Replace carpeting with easily cleanable flooring.
3. Eliminate the overwhelming bleach smell and use a more pleasant, breathable scent.
4. Train front desk staff in customer service—ensure they resolve issues promptly and fairly.
With these changes, this hotel could significantly improve its reputation and guest experience.
Darshan
Yöpyi 1 yön helmikuussa 2025