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Kashoutei Hanaya

3.0 star property

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Front of property – evening/night
Garden
Family Room, Non Smoking, Mountain View | In-room safe, desk, laptop workspace, free WiFi
Hot springs/mineral springs, massages
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast available
  • Spa
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
134 Noboribetsuonsencho, Noboribetsu, Hokkaido, 059-0551
  • Noboribetsu Bear Park
    ‪3 min walk‬
  • Jigokudani
    ‪14 min walk‬
  • Date Jidaimura
    ‪5 min drive‬

Room options

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About this property

Kashoutei Hanaya

Riverfront ryokan with full-service spa and coffee shop/cafe
This ryokan features a full-service spa, a restaurant and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and concierge services.
Kashoutei Hanaya offers 21 accommodations with a safe and a hairdryer. LCD televisions are featured in guestrooms.

Bathrooms include bidets, toilets with an electronic bidet, complimentary toiletries and toothbrushes and toothpaste. This Noboribetsu ryokan provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

During your stay at Kashoutei Hanaya, you'll be within walking distance of Jigokudani. Features include free WiFi in public areas and a free manager's reception, plus a full-service spa.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Full breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes hot springs
  • 14 minutes by foot from Jigokudani and a 4-minute drive from Date Jidaimura
As a guest of Kashoutei Hanaya, you'll find a full-service spa and hot springs. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. A free manager's reception is offered daily. Public spaces have free WiFi.

A terrace, a vending machine, and tour/ticket assistance are also featured at Kashoutei Hanaya.

The ryokan hosts a free manager's reception daily.
Kashoutei Hanaya has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7 AM to 8:30 AM for a fee: JPY 1,800 for adults and JPY 1,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Hot springs

Family friendly

  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a regional park
  • On a river
  • Terrace

Full-service spa

  • Hot/mineral springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchairs on site

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Desk
  • Heating
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out fee: JPY 1080

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 1800 for adults and from JPY 1000 for children
  • Late check-out fee: JPY 1080

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 6:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Kashoutei Hanaya Inn Noboribetsu
Kashoutei Hanaya Inn
Kashoutei Hanaya Noboribetsu
Kashoutei Hanaya
Kashoutei Hanaya Ryokan
Kashoutei Hanaya Noboribetsu
Kashoutei Hanaya Ryokan Noboribetsu

Kashoutei Hanaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 158 reviews
Rating 8 - Good. 45 out of 158 reviews
Rating 6 - Okay. 9 out of 158 reviews
Rating 4 - Poor. 3 out of 158 reviews
Rating 2 - Terrible. 3 out of 158 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ben

Smaller than other properties in the same location but it was a wonderful stay. Service was amazing, food was delicious and staff was very helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for a few days. Walkabkw to shopping street and hell valley. Fabulous food ans welcoming staff. Hot springs wonderful.
Stayed 3 nights in Jul 2024

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible experience with the kindest and most hospitable staff. I am grateful for my stay and experience
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean, comfortable, well-maintained place with a kind and helpful staff. The bath is wonderful, and the phenomenal meals put this place well above other hotels in the area. Some may find the location a bit far from the shops, but it’s easy walking distance, and I found it nice to not be among the noisy tourists.
Stayed 1 night in Mar 2024

10/10 Excellent

Ka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in all aspects. RECOMMENDED

8/10 Good

Kuo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stuff are friendly and helpful while the hot spring pond is quite small. The hotel located at roadside, convenient but not much scene to view. The food is delicious but the size is a bit small.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time experiencing a ryokan and this place did not disappoint. Only sad thing is that I was only there (and Noboribetsu, for that matter) for 2 nights. Staffs were friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shawn

Stayed 1 night in Aug 2023

10/10 Excellent

YEUNWOOK

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
The food is amazing!! Still wowed by it the second time we went after 3 years!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay at this ryokan, despite it being a short walk from the main area. We had a room with a view and it was very pleasant. The onsen was great although small. The kaiseki dinner was super delicious and I was pleasantly surprised. I contacted the ryokan prior to arrival to inform them that one of my family member does not eat raw food and they took note of that and made sure that they had replaced all raw food with other options. It is very thoughtful of them to do so. I had a good time interacting with the staff at the breakfast service too. There was a large spread served at breakfast, with a buffet corner in addition to the meal served. I would say that this hotel is extremely value for money!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for a relaxing vacation. Staff were attentive to every detail, food was excellent. Comfortable beds with superb maintenance in room and all facilities. Highly recommended, value for money.
Stayed 1 night in Nov 2019

10/10 Excellent

Ming Roong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ryokan Experience Without The Tourist Group

We booked the Junior Suite room as we wanted a non-smoking room. It was very spacious, clean and comfortable. We arrived late afternoon, stopping our car by the side of the road in front of the hotel. Soon enough, someone came rushing out, unloaded our luggages and directed us to the free car park a block away. Kaseiki dinner in our room was great. The small onsens, both indoor and outdoor were great; as good as having our own private baths. This ryokan stay is definitely much better in terms of food, atmosphere and service compared to the more expensive and over rated Lake Toya Nonokaze Resort that we stayed earlier.
Stayed 1 night in Nov 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yay

Excellent service. Short walk to park. Great meals served. Nice onsen
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I clicked on book a room tonight on orbits in mid September. The computer made a booking for September 30 which I presume to be the next available. I paid with credit card thinking I booked a room for that night in mid September. I found out immediately after booking so I called the hotel right away. The staff agreed to cancel. But I got an email from the hotel via orbits that must cancel thru orbits. This is when I found out IT IS IMPOSSIBLE TO CONTACT outbid when I’m overseas, without I pay for international calling from Japan to the USA. After I returned to the USA, orbits hasn’t been able to cancel my hotel. If orbits doesn’t resolve this with the Japanese hotel, this will be my last time using orbits (been a loyal customer for years for all hotel car and flights). Because IT IS RIDICULOUS ORBITS DOES NOT OFFER EMAIL communication and requests me to make international phone call to orbits for hotel change!
Stayed 1 night in Sep 2019

10/10 Excellent

Shih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy, relaxing and amazing hospitality.

One of our best stay in Japan! The inn is pretty small so it's great for a relaxing stay. The highlight of our stay was definitely the service, the staff was really friendly and helpful. Besides that, both dinner and breakfast were amazing too. The food was not only tasty but they look so pretty too. The onsen was a little small but since the inn isn't big, the onsen won't be crowded. We even get to enjoy it just to ourselves. Overall, it was definitely worth the money and if you are looking for a quiet and less crowded stay, this is the place.
Stayed 1 night in Jun 2019

10/10 Excellent

jihyun

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Saharudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxation

If you’re looking for a very quiet and traditional place to relax, this is it. I had the whole onsen by myself it’s not crowded except for some local tourist. The location of this place is quite a distance from town but shuttle service provided. We drove there and was provided with free parking. The breakfast was served traditional Japanese. This is an onsen so there is no attached bathroom but only a toilet and a basin. Overall I enjoyed my stay here though it’s abit expensive for 3pax.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice ryokan

Good location Helpful staff Clean and comfortable
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Pyunghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff are very kind.
Stayed 1 night in Oct 2018

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