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Encore Resort and Water Park at Reunion by Rentyl

5.0 star property
VIP Access

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Elite House, Private Pool (12 Bedrooms Westside) | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
7635 Fairfax Dr, Kissimmee, FL, 34747
  • Place, Jack Nicklaus Course
    ‪2 min drive‬
  • Place, Reunion Resort Golf Course
    ‪3 min drive‬
  • Place, Mystic Dunes Golf Club
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury House, Private Pool (10 Bedroom Eastside)

Luxury House, Private Pool (10 Bedroom Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (10 Bedroom Eastside)

  • 473 sq m
  • Sleeps 20
  • 1 King Bed and 7 Queen Beds

View all photos for Luxury House, 3 Bedrooms

In-room safe, individually decorated, individually furnished

Luxury House, 3 Bedrooms

  • 139 sq m
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for Elite House, 4 Bedrooms, Private Pool (Westside)

Elite House, 4 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Elite House, 4 Bedrooms, Private Pool (Westside)

  • 213 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, 4 Bedrooms, Private Pool (Westside)

Luxury House, 4 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Luxury House, 4 Bedrooms, Private Pool (Westside)

7.0 out of 10
Good
(2 reviews)
  • 213 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for House (5 Bedroom Reunion Village)

In-room safe, individually decorated, individually furnished

House (5 Bedroom Reunion Village)

  • 210 sq m
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, 5 Bedrooms, Private Pool (Eastside)

Luxury House, 5 Bedrooms, Private Pool (Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, 5 Bedrooms, Private Pool (Eastside)

  • 232 sq m
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, 5 Bedrooms, Private Pool (Westside)

Luxury House, 5 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Luxury House, 5 Bedrooms, Private Pool (Westside)

  • 232 sq m
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

View all photos for Elite House, 5 Bedrooms, Private Pool (Westside)

Elite House, 5 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Elite House, 5 Bedrooms, Private Pool (Westside)

  • 241 sq m
  • Sleeps 12
  • 2 Double Beds and 2 Queen Beds

View all photos for Luxury House, 4 Bedrooms, Private Pool (Eastside)

Luxury House, 4 Bedrooms, Private Pool (Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, 4 Bedrooms, Private Pool (Eastside)

8.0 out of 10
Very good
(1 review)
  • 213 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury House, Private Pool (7 Bedrooms Eastside)

Luxury House, Private Pool (7 Bedrooms Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (7 Bedrooms Eastside)

  • 315 sq m
  • Sleeps 16
  • 2 King Beds and 4 Queen Beds

View all photos for Luxury House, 6 Bedrooms, Private Pool (Eastside)

Luxury House, 6 Bedrooms, Private Pool (Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, 6 Bedrooms, Private Pool (Eastside)

10.0 out of 10
Exceptional
(1 review)
  • 260 sq m
  • Sleeps 14
  • 1 King Bed and 3 Queen Beds

View all photos for Luxury House, 6 Bedrooms, Private Pool (Westside)

Luxury House, 6 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Luxury House, 6 Bedrooms, Private Pool (Westside)

8.0 out of 10
Very good
(1 review)
  • 260 sq m
  • Sleeps 14
  • 1 King Bed and 4 Queen Beds

View all photos for Luxury House, Private Pool (8 Bedrooms Westside)

Luxury House, Private Pool (8 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (8 Bedrooms Westside)

  • 315 sq m
  • Sleeps 18
  • 2 King Beds and 4 Queen Beds

View all photos for Elite House, 6 Bedrooms, Private Pool (Westside)

Elite House, 6 Bedrooms, Private Pool (Westside) | In-room safe, individually decorated, individually furnished

Elite House, 6 Bedrooms, Private Pool (Westside)

  • 260 sq m
  • Sleeps 14
  • 2 King Beds and 2 Queen Beds

View all photos for Luxury House, Private Pool (7 Bedrooms Westside)

Luxury House, Private Pool (7 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (7 Bedrooms Westside)

  • 315 sq m
  • Sleeps 16
  • 2 King Beds and 3 Queen Beds

View all photos for Luxury House, Private Pool (8 Bedrooms Eastside)

Luxury House, Private Pool (8 Bedrooms Eastside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (8 Bedrooms Eastside)

  • 315 sq m
  • Sleeps 18
  • 2 King Beds and 4 Queen Beds

View all photos for Elite House, Private Pool (8 Bedrooms Westside)

Elite House, Private Pool (8 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (8 Bedrooms Westside)

  • 315 sq m
  • Sleeps 18
  • 3 King Beds and 3 Queen Beds

View all photos for Luxury House, Private Pool (9 Bedrooms Westside)

Luxury House, Private Pool (9 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (9 Bedrooms Westside)

  • 427 sq m
  • Sleeps 20
  • 3 King Beds and 6 Single Beds

View all photos for Elite House, Private Pool (9 Bedrooms Westside)

Elite House, Private Pool (9 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (9 Bedrooms Westside)

  • 427 sq m
  • Sleeps 20
  • 3 King Beds and 4 Queen Beds

View all photos for Elite House, Private Pool (13 Bedrooms Westside)

Elite House, Private Pool (13 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (13 Bedrooms Westside)

  • 594 sq m
  • Sleeps 20
  • 3 King Beds and 9 Queen Beds

View all photos for Luxury House, Private Pool (10 Bedroom Westside)

Luxury House, Private Pool (10 Bedroom Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (10 Bedroom Westside)

  • 436 sq m
  • Sleeps 20
  • 1 King Bed and 7 Queen Beds

View all photos for Luxury House, Private Pool (11 Bedrooms Westside)

Luxury House, Private Pool (11 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Luxury House, Private Pool (11 Bedrooms Westside)

  • 501 sq m
  • Sleeps 20
  • 1 King Bed and 8 Queen Beds

View all photos for Elite House, Private Pool (11 Bedrooms Westside)

Elite House, Private Pool (11 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (11 Bedrooms Westside)

  • 501 sq m
  • Sleeps 20
  • 2 King Beds and 7 Queen Beds

View all photos for Elite House, Private Pool (12 Bedrooms Westside)

Elite House, Private Pool (12 Bedrooms Westside) | In-room safe, individually decorated, individually furnished

Elite House, Private Pool (12 Bedrooms Westside)

  • 594 sq m
  • Sleeps 20
  • 5 King Beds and 4 Queen Beds

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About this property

Encore Resort and Water Park at Reunion by Rentyl

2 restaurants, a full-service spa and free water park access are available at this smoke-free resort. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free theme park shuttle. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. Housekeeping is available on request.
Encore Resort and Water Park at Reunion by Rentyl offers 800 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and a safe. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. 50-inch flat-screen televisions come with premium cable channels. Accommodation at this 5-star resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers and hairdryers.

This Kissimmee resort provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and in-room massages can be requested.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Encore Resort and Water Park at Reunion by Rentyl. During your stay, you'll be within walking distance of Jack Nicklaus Course. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy American cuisine with pool views at Finns Restaurant, one of the property's 2 restaurants
  • Splash around at the free water park with a waterslide or swim in the outdoor pool
  • Treat yourself to massages, manicures and pedicures or facials at the spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and basketball
  • Guests have great things to say about the helpful staff and the pool
  • 14 minutes by car from Disney's Hollywood Studios® and 15 minutes from Disney Springs™
  • Free theme park shuttle service
  • Dogs welcome for a fee (restrictions apply)
Encore Resort and Water Park at Reunion by Rentyl offers its guests a full-service spa, a complimentary water park, and outdoor tennis courts. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this resort measures 835 square feet (78 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a fitness centre are also featured at the luxury Encore Resort and Water Park at Reunion by Rentyl. Self parking is free.

This 5-star Kissimmee resort is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Finns Restaurant – Overlooking the pool, this restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
The Bis Grill – This poolside restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Shark Lounge – Overlooking the pool, this tapas bar specialises in American cuisine and only serves light fare. Happy hour is offered. Open daily.
On-site venue No. 4 – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
On the Go Market – This coffee shop only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Finns Restaurant
  • On the Go Market
  • Shark Lounge
  • The Bis Grill

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Outdoor pool
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Dining table
  • Free children's club
  • Free theme park shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Lifeguards on site
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (835 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2016
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 30 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.35 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size
  • Rollaway bed fee: USD 11.35 per stay
  • Heated pool maintenance fee: USD 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 11:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore Resort Reunion Kissimmee
Encore Resort Reunion
Encore Reunion Kissimmee
Encore Reunion
Encore Resort at Reunion
Encore Resort and Water Park At Reunion by Rentyl Resort
Encore Resort and Water Park At Reunion by Rentyl Kissimmee

Encore Resort and Water Park at Reunion by Rentyl Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 581 out of 1007 reviews
Rating 8 - Good. 176 out of 1007 reviews
Rating 6 - Okay. 102 out of 1007 reviews
Rating 4 - Poor. 64 out of 1007 reviews
Rating 2 - Terrible. 84 out of 1007 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Shelby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean house, any complaints of things that weren’t working correctly were addressed the same day and fixed the same day. Clean environment. Waterpark is super clean and nice. House was perfect for our family of 18.
Stayed 7 nights in Nov 2025

10/10 Excellent

Leah

Stayed 3 nights in Nov 2025

10/10 Excellent

SIMMON

Liked: Cleanliness, amenities, property conditions & facilities
Peacefully
Stayed 1 night in Nov 2025

6/10 Okay

Shawn

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Kids loved the water park, location and rental homes. Areas to improve: soap was minimal, nails sticking out the stairs, pool heater not functional, garbage disposal device not functional, and slow dinner service at Finn restaurant. I did call the 24 hour service desk twice but only got an answering machine.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rishma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We called for heating to the pool and a propane tank and the trip was over and we never got either Other than that great vacation rental
Stayed 4 nights in Nov 2025

10/10 Excellent

Jaco

Liked: Cleanliness, amenities, property conditions & facilities
Had so much fun thanks
Stayed 3 nights in Nov 2025

4/10 Poor

Bridget

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We rented this house for many reasons. One was because it had a private outdoor pool with hot tub. Upon check in, we were asked if we wanted the hot tub and pool heated. Isn’t that the point of a hot tub? That was an extra $60 for every day of our stay. I paid for a late checkout for 1:00… $250 and we were locked out of our house at 10:00 am. The inside of our home was filthy. None of us would dare walk around without shoes on. There was also a huge clump of black hair in my parents bathroom on the floor like someone cleaned off their brush and left it there. The fuse box kept tripping the fuse that controlled the front door outside light as well as the hallway light so you couldn’t see the keypad to get in and couldn’t see once you finally could get in. You have a garage which is lovely but they do not give you the code to the keypad or a remote so you have to try and get in the dark front door and get in to open the garage from the inside. The blinds were broken at the patio doors and spots on the ceiling in the bathroom that were questionable. We complained upon checkout and were told the manager would be in later and the girl at the counter would tell her. We did get a credit for the late checkout but nothing else because we waited until the end of our 5 day stay to bring it all up. When in Disney, you are busy and didn’t have time to say anything because it was too late by the time we got back each day. Front desk said it is Expedia’s fault for not posting upcharges
Stayed 5 nights in Nov 2025

10/10 Excellent

Melinda

Liked: Cleanliness, amenities, property conditions & facilities
Love this place! Thanks for everything!!
Stayed 4 nights in Nov 2025

8/10 Good

Sinti Lu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t know that I had to buy a propane tank for the grill. I didn’t know I had to pay extra to use the spa for the heat $50 a day minimum two days
Stayed 2 nights in Nov 2025

2/10 Terrible

Jodi

Travelled with family
Liked: Amenities
Pests and not secure
Stayed 4 nights in Nov 2025

10/10 Excellent

Donovan

Travelled with family
Liked: Cleanliness, property conditions & facilities
House was super clean! Staff were amazing and location was perfect!
Stayed 5 nights in Oct 2025

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 6 nights in Nov 2025

10/10 Excellent

Michael

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at Encore Resort. The house was clean, spacious, and perfect for multiple families. There was plenty of room for everyone and the kids especially had an amazing time. Overall, we really enjoyed our stay and would absolutely come back again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. The pool was cleaned an all the amenities were in excellent condition
Stayed 2 nights in Oct 2025

10/10 Excellent

YINETT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place, super clean!
Stayed 3 nights in Oct 2025

8/10 Good

Daphne, homestead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort, pool area is perfect for the kids. the house itself was clean
Stayed 5 nights in Oct 2025

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Good
Stayed 2 nights in Oct 2025

4/10 Poor

Saskia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ion messaged the property Saturday morning of issues with the home and no one called me or even had the decency to contact me about it. The floor was dirty there was roaches in the bathroom and the rugs are extremely dirty. The walls are filthy! I expected a clean property overall for the price we paid and I was disappointed
Stayed 3 nights in Oct 2025

8/10 Good

Linda

Travelled with family and small children
Liked: Cleanliness, amenities
The water park itself needs some touch up it’s old. The breakfast is not good. It was very dry and it seems as no one cares what they are serving. Other than that the house was beautiful and kept up.
Stayed 5 nights in Sep 2025

8/10 Good

Anaise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time there.
Stayed 4 nights in Sep 2025

4/10 Poor

Jose Manuel

Travelled with family
Disliked: Cleanliness, staff & service
Había un grupo grande haciendo fiestas todas las noches , nadie los callaba si llamabas a quejarte te decían que vienen todos los años , cuando uno también paga . También pagos por la limpieza de la casa 60 usd extra y dos días no la hicieron
Stayed 4 nights in Oct 2025

2/10 Terrible

Toni

Travelled with family and small children
Disliked: Amenities
The check in process was not clear for families coming at different times and from different places. The staff was condescending and had a lot of attitude. The house was outdated. There are no towels for pool, do they really expect us to bring our pool towels? Overall very unsatisfied for the price paid; over $1000 for 3 days. Not staying here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super nice, clean and luxurious
Stayed 5 nights in Oct 2025

4/10 Poor

Juan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is clean and safe quiet the amenities Are great but terrible front desk customer service I got charged for my stay on there end again when I had already paid through Expedia , I addressed to customer service they returned the charges back to the credit card , they told me I was going to get charge only for the home amenities I requested which was $124 and $500 deposit for incidentals with a total of $624 so I got the charges on October 10, 2025 At checkout but then again Encore charge me again another transaction on October 11 , 2025 for $624 When I was no longer staying. Terrible experience I don’t think I ever returned there.
Stayed 7 nights in Oct 2025

10/10 Excellent

David Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and property highly recommend!
Stayed 7 nights in Sep 2025