Hotel Xcaret Mexico - All Parks / All Fun Inclusive

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Dates

May 2026

June 2026

Creator video - submitted by Saifuddin travel shop

Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast included
Pet-friendly

Explore the area

Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Place, Xenses Park
‪17 min walk‬
Place, Xcaret Eco Theme Park
‪19 min walk‬
Place, Xplor Theme Park
‪3 min drive‬

Room options

Room

Sleeps 4

Room

Sleeps 4

Suite, Oceanfront (Adults)

Ocean view
53 sq m
1 bedroom
Sleeps 3
1 King Bed

Family Suite, Oceanfront

Good

Ocean view
58 sq m
Sleeps 4
1 King Bed

Suite Garden

Very good

Garden view
53 sq m
Sleeps 4
2 Queen Beds

Junior Suite

Excellent

Ocean view
126 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite, Ocean View

Wonderful

Ocean view
56 sq m
Sleeps 4
2 Queen Beds

Suite River

Excellent

River view
61 sq m
Sleeps 4
2 Queen Beds

Room, Oceanfront (Swim-up Adults)

Exceptional

Ocean view
58 sq m
Sleeps 3
1 King Bed

A modern hotel room with a large bed, a desk, and a balcony with a hammock.

Room (Swim Up Garden)

Excellent

Garden view
58 sq m
Sleeps 4
2 Queen Beds

Junior Suite (Adults)

Sea view
126 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (River, Adults)

Exceptional

River view
59 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (River Spa)

Wonderful

River view
59 sq m
Sleeps 3
1 King Bed

Junior Suite (Spa)

Garden view
126 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (Garden Spa Adults)

Exceptional

Garden view
59 sq m
Sleeps 3
1 King Bed

Suite with River View

Exceptional

River view
53 sq m
Sleeps 4
Free Wi-Fi

Room

Good

Garden view
55 sq m
Sleeps 4
Free Wi-Fi

Suite with Sea View

Sea view
53 sq m
Sleeps 4
Free Wi-Fi

Suite Premium with Sea View

Sea view
53 sq m
Sleeps 3
Free Wi-Fi

Suite Deluxe with Sea View

Sea view
53 sq m
Sleeps 4
Free Wi-Fi

Suite Superior with Sea View

Sea view
55 sq m
Sleeps 3
Free Wi-Fi

Suite Junior

126 sq m
Sleeps 3
Free Wi-Fi

Suite Junior with Sea View

Sea view
126 sq m
Sleeps 3
Free Wi-Fi

Suite with Garden View

Wonderful

Garden view
53 sq m
Sleeps 4
Free Wi-Fi

Suite (River Jump)

River view
59 sq m
Sleeps 4
2 Queen Beds

Suite (Master)

Exceptional

Garden view
126 sq m
1 bedroom
Sleeps 4
1 King Bed

Suite Standard with River View

River view
45 sq m
Sleeps 4

Room

Sleeps 4

Room

Sleeps 4

Suite Luxury with Garden View

Garden view
53 sq m
Sleeps 3
Free Wi-Fi

Suite Luxury with River View

River view
58 sq m
Sleeps 3
Free Wi-Fi

Suite Premium with River View

River view
58 sq m
Sleeps 3
Free Wi-Fi

Suite Junior with River View

River view
126 sq m
Sleeps 3
Free Wi-Fi

Room

Sleeps 3

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

19 May - 20 May

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Xcaret Mexico - All Parks / All Fun Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 1800 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the property. 15 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Xcaret Mexico - All Parks / All Fun Inclusive. During your stay, you'll be within walking distance of Xenses Park. Enjoy features like free breakfast, free self-parking and a free round-trip airport shuttle.

Free full breakfast served daily
Free self-parking
Enjoy Mexican cuisine with pool views at CHIBALI, one of the property's 20 restaurants and 14 bars/lounges
Splash around at the waterslide or swim in the indoor and 15 outdoor pools
Treat yourself to body wraps, Swedish massages or body scrubs at the spa
Services include supervised childcare, dry cleaning/laundry and a concierge
On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
Guests have great things to say about the clean guestrooms and the helpful staff
Steps from Cenote Santa Cruz and 15 minutes on foot from Xenses Park
Free airport shuttle service
Dogs welcome for a fee

Some rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 15 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily.

A business centre and meeting rooms are available. An indoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to noon.

CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.

LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkelling

Land activities

Children's club

Entertainment

On-site entertainment and activities

Property amenities

Parking and transport

24-hour free return airport shuttle at scheduled times and on request
Free self parking on site
Limited on-site self parking

Food and drink

Free full breakfast available daily 7:00 AM to noon
14 bars/lounges
2 coffee shops/cafes
2 poolside bars
2 swim-up bars
20 restaurants
Couples/private dining
Snack bar/deli

Restaurants on site

CHIBALI
LA CANTINA
LA TRAJINERA
MERCADO LA MERCED
XIN GAO

Things to do

15 outdoor pools
24-hour gym
Arcade/game room
Billiards/pool table
Children's pool
Designer stores
Fishing
Fitness classes
Free bicycle rentals
Full-service spa
Games
Hiking/biking trails
Indoor pool
Kayaking
Outdoor tennis court
Playground
Rowing/canoeing
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Yoga classes

Family friendly

15 outdoor pools
Arcade/game room
Children's pool
Indoor pool
Laundry facilities
Living room
Playground
Separate bedroom
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Beach towels
Garden
On a river
On the beach
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (102 centimetre high)
Lift (119 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk (119 centimetre high)
Wheelchair-accessible restaurant

10 buildings
7 floors
Ballroom
Banquet hall
Built in 2017
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Day bed
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress

Bathroom

Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with digital channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Connecting rooms available
Desk chair
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Living room
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen

Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8/10 Good

Candy

Travelled with partner

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was great, clean and neat… however I did not like the fact that the bath tub takes aver 40 minutes to fill up which was disappointing. I also did not like the fact that there is bottled water which is not refilled every day unless you request it and even when I requested it.. took a whole day to get it. The restaurants were great however the need to make reservations ahead of time is kind of a hassle and you cant make it there is a fee you must pay. Otherwise the pools and amenities were great, staff were very nice and helpful. In the other hand the membership sales pitch I was not expecting and took way too long, they were very pushy about us getting it and made it very frustrating when we declined it. The parks on their own were very nice and yet many of the activities were not included in the “all inclusive” package which defeats the whole point of an all inclusive so there is that. The photo package was worth it though to be honest. The transportation was always good and on time. We had a good time overall however the hotel needs some improvements in my opinion.

Stayed 4 nights in Jan 2026

10/10 Excellent

Salma

5 Feb 2026

Stayed 4 nights in Nov 2025

8/10 Good

Andrew

5 Feb 2026

Weirdly the best hotel ever, you do pay the price, swim up was worth it with two young kids However still some mixed reviews

Stayed 15 nights in Jan 2026

10/10 Excellent

Kurt

3 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use.

Stayed 6 nights in Jan 2026

8/10 Good

Ariana Joy

Travelled with family and small children

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I’m sharing this so other families can make informed decisions. I booked two rooms through Expedia: Room 1: Two adults (myself and my 14-year-old daughter) and one child (age 6) Room 2: Two adults and one infant (age 3) At check-in, hotel staff stated multiple times that children under five are free. I asked why, if that is the policy, the three-year-old even had to be listed as a child—especially since Hotel Xcaret’s website does not allow you to enter infants under five separately during booking. Despite acknowledging the infant was free, staff insisted she still “counted” as the only child on the reservation. As a result, I was charged over $2,000 for my 6-year-old son, even though a child was properly listed and my Expedia confirmation PDF shows additional child pricing of about $334, not thousands. I was also told that even if we reassigned the child designation, the charge would still apply. No adjustment or compensation was offered. Additional issues: Over two hours waiting for rooms after check-in time Staff were unfriendly and dismissive when asking for clarification This resort markets itself as family-friendly and luxury, but this experience felt misleading and inflexible, particularly for families with children of different ages. I will be pursuing this with Expedia and submitting documentation. Families should confirm child pricing in writing before arrival.

Stayed 3 nights in Dec 2025

4/10 Poor

Cesar

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

To much to do, not enough time, last night they didnt leave candes and no TV service, i call to fix and nobody aswered

Stayed 5 nights in Jan 2026

10/10 Excellent

Crystal

Travelled with family

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

This place is truly one of a kind. Every square inch was thought out to the smallest detail. One of the most beautiful hotels I've ever visited. I love how the parks are included and easily accessible.

Stayed 4 nights in Jan 2026

6/10 Okay

David

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Hotel is beautiful, it’s huge and super kids friendly but not worth what you pay for. Paid 14k for 8 nights for 2 kids and 2 adult for a swim up room and I understand the hotel is in the jungle and there’s going to be bugs and animals but didn’t expect to be dealing with cockroaches the first night. I like to unpack as soon as I check in specially when it’s a lot of days so I didn’t expect to be having cockroaches in the closet that night after unpacking specially around my kids clothing . I did call reception area and they sent someone to spray bug chemicals and seemed to have fixed the issue but Also for it to be a top hotel the time share is where it threw me off they are super pushy with trying to get you to become a member even when you tell them no they keep on insisting and keep sending different workers to try and talk to you and convince you. I took this trip with my family to relax not sit around for 4 hrs to listen to someone talk and convince me to become a member.

Stayed 8 nights in Jan 2026

4/10 Poor

Ailyn

Travelled with family and small children

30 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Something else

Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

30 Jan 2026

Stayed 4 nights in Jan 2026

8/10 Good

Courtney

Travelled with group

29 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great staff. Probably the best all inclusive I have been to. Very clean, so much to do. Be cautious of your checkout fees. Attempted to charge us 520 dollars for a soiled comforter which we know absolutely was not dirty or changed the entire trip. They were super helpful and took the charge off for us although the experience of having to do so was a bummer way to wrap up our experience.

Stayed 5 nights in Jan 2026

10/10 Excellent

WILSON

Travelled with family

28 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was excellent. No complaints at all

Stayed 5 nights in Jan 2026

2/10 Terrible

Tammy

28 Jan 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Jessica

27 Jan 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Claudia

Travelled with family

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff and amenities amazing.

Stayed 4 nights in Jan 2026

10/10 Excellent

jose

25 Jan 2026

Liked: Cleanliness, staff & service, amenities

Nice service!

Stayed 3 nights in Jan 2026

10/10 Excellent

Jessica

25 Jan 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Hortencia

Travelled with partner

25 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

This place was like a dream. Super clean. The room was huge and the all inclusive experience was incredible. The people are super nice as well. You get greeted morning, afternoon and evening. This place was magical and will definitely go back.

Stayed 7 nights in Jan 2026

10/10 Excellent

Orlando

24 Jan 2026

Stayed 7 nights in Dec 2025

10/10 Excellent

Ricardo

Travelled with family

24 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding service! From the beginning to the end. We had an amazing trip thanks to the wonderful staff and great hotel accommodations. The food was amazing at all the restaurants. The parks were amazing and the all around vibe had us wanting to stay longer. Be warned the hotel is huge, which leads to aot of walking. On one of the park days my wife sustained a small sprain and on the way back to our room Osvaldo noticed us. He assited my wife to a place to sit and called a medic to help. Both the medic and Osvaldo were extremely caring and kind. We want to give them a huge thank for going above and beyond. It really helped us enjoy the rest of our time there.

Stayed 5 nights in Jan 2026

8/10 Good

Hoi Wan

23 Jan 2026

Stayed 7 nights in Dec 2025

10/10 Excellent

Nayely

23 Jan 2026

Stayed 2 nights in Jan 2026

10/10 Excellent

Hernan

Travelled with partner

23 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing

Stayed 4 nights in Oct 2025

10/10 Excellent

Ajit

22 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing hotel. Phenomenal food. Great parks. Amazing photo package. An amazing vacation.

Stayed 5 nights in Jan 2026

10/10 Excellent

matthew

Travelled with family

22 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very friendly and helpful!

Stayed 5 nights in Jan 2026

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Choose dates to view prices

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Room

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Room

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Suite, Oceanfront (Adults)

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Family Suite, Oceanfront

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Suite Garden

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Junior Suite

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Suite, Ocean View

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Suite River

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Room, Oceanfront (Swim-up Adults)

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Room (Swim Up Garden)

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Junior Suite (Adults)

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Suite (River, Adults)

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Suite (River Spa)

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Junior Suite (Spa)

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Suite (Garden Spa Adults)

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Suite with River View

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Room

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Suite with Sea View

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Suite Premium with Sea View

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Suite Deluxe with Sea View

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Suite Superior with Sea View

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Suite Junior

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Suite Junior with Sea View

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Suite with Garden View

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Suite (River Jump)

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Suite (Master)

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Suite Standard with River View

Room

Room

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Suite Luxury with Garden View

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Suite Luxury with River View

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Suite Premium with River View

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Suite Junior with River View

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Room

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About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

All-inclusive details

Food and beverages

Activities and facilities/equipment