Hard Rock Hotel Riviera Maya - All Inclusive

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Creator video - submitted by Jet Set with Sarita

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub
All-inclusive
Spa
Pet-friendly

Explore the area

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Place, Blu Riviera Maya
‪5 min drive‬
Place, Puerto Aventuras Marina
‪7 min drive‬
Place, Dolphin Discovery
‪7 min drive‬

Room options

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Gold King Room

Sleeps 2
Free Wi-Fi

Deluxe Diamond King Room

Sleeps 2
Free Wi-Fi

Family Deluxe

Sleeps 5
Free Wi-Fi

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Partial ocean view
45 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Gold Deluxe King Room

Excellent

Garden view
45 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Room, 1 King Bed (Diamond)

Garden view
45 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Garden view
45 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Double Room, Partial Ocean View (Rock Royalty)

Partial ocean view
45 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Deluxe Room, 2 Double Beds (Gold)

Good

Garden view
45 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Deluxe Room, 2 Double Beds, Partial Ocean View

Wonderful

Partial ocean view
45 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Exceptional

Garden view
45 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Room, 1 King Bed (Heaven, Rock Royalty)

Garden view
45 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed (Heaven, Gold)

Exceptional

Garden view
45 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed (Heaven, Diamond)

Garden view
45 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 2 Double Beds (Heaven, Gold)

Garden view
45 sq m
Sleeps 3
2 Double Beds
Free Wi-Fi

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Garden view
45 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

Exceptional

Garden view
90 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Suite (Heaven, Rock, Platinum Rooftop)

Ocean view
480 sq m
Sleeps 4
3 Double Beds
Free Wi-Fi

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

Ocean view
240 sq m
1 bedroom
Sleeps 4
3 Double Beds
Free Wi-Fi

Deluxe Room, 1 Bedroom, Terrace (Sky)

Partial ocean view
90 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Family Room

Garden view
90 sq m
Sleeps 6
3 Double Beds
Free Wi-Fi

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

Partial ocean view
179 sq m
Sleeps 6
3 Double Beds
Free Wi-Fi

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

Ocean view
480 sq m
2 bedrooms
Sleeps 6
3 Double Beds
Free Wi-Fi

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

Ocean view
240 sq m
Sleeps 6
1 King Bed and 2 Double Beds
Free Wi-Fi

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Exceptional

Garden view
45 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed

Exceptional

Garden view
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Room, 2 Double Beds

Garden view
Sleeps 4
2 Double Beds
Free Wi-Fi

Separate bathtub and shower, jetted bath, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Garden view
Sleeps 3
2 Double Beds
Free Wi-Fi

Deluxe Room, 1 King Bed (Heaven)

Exceptional

Garden view
Sleeps 2
1 King Bed
Free Wi-Fi

Similar properties

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

19 Jun - 20 Jun

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Our customers tell us that they can't get enough of the helpful staff at Hard Rock Hotel Riviera Maya - All Inclusive. During your stay, you'll be within walking distance of Puerto Aventuras Golf Club. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.

Free WiFi
Free valet parking and self-parking
Enjoy international cuisine at The Market, one of the property's 9 restaurants and 7 bars/lounges
Splash around at the waterslide or swim in the 2 outdoor pools
Treat yourself to massages, body scrubs or body treatments at Rock Spa®
Services include babysitting, a free children's club and dry cleaning/laundry
On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
8 minutes by car from Puerto Aventuras Marina and 9 minutes from Ecopark Kantun Chi
Airport shuttle service available for a fee
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Zen – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkelling

Land activities

Climbing wall

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Wheelchair-accessible parking available

Food and drink

2 coffee shops/cafes
7 bars/lounges
9 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Frida
Pizzeto
The Market
Zen

Things to do

18-hole adjacent golf course
2 outdoor pools
2 outdoor tennis courts
Basketball
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Golf carts
Golf clubhouse
Golf clubs/equipment
Gym
Hot tub
Kayaking
Mini golf
Nightclub
Pro golf lessons
Sauna
Shopping
Steam room
TV in common areas
Volleyball
Waterslide

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra bed
Grocery/convenience store
Mini golf
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Computer station
Conference centre (87,823 square foot of space)
Meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Terrace

Full-service spa

50 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

3 floors
9 buildings
Banquet hall
Built in 2013
Designated smoking areas (fines apply)

Room amenities

Bedroom

Blackout drapes
Free rollaway/extra bed
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

Flat-screen TV with premium cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water

Access via exterior corridors
Air conditioning
Connecting rooms available
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 40 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 68 per person (return)
Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya

Hard Rock Hotel All Inclusive Riviera Maya

Hard Rock Hotel Maya

Hard Rock Hotel Maya Riviera

Hard Rock Hotel Riviera

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras

Hard Rock Riviera Maya

Hard Rock Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya Puerto Aventuras

Hard Rock Hotel Riviera Maya All Inclusive Solidaridad

Hard Rock Hotel Riviera Maya Solidaridad

Hard Rock Riviera Maya Inclus

Hard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Tay

17 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Stay was very good! There were lots of things to do, it wasn’t very crowed, and the staff were very attentive. The only issue is that the ATM machines wouldn’t give out USD; only pesos were available. Maybe they could ensure it’s refilled more frequently. Otherwise, everything was amazing!

Stayed 3 nights in Feb 2026

Verified

10/10 Excellent

Miguel

12 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Loved the location , food and entertainment

Stayed 4 nights in Jul 2025

Verified

10/10 Excellent

Anton

27 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic place!

Stayed 7 nights in Jun 2025

Verified

10/10 Excellent

Kevin Daniel

30 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

They stay was amazing the room was great and service incredible. We felt like celebrities

Stayed 4 nights in Oct 2025

Verified

10/10 Excellent

Carla

24 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best experience

Stayed 4 nights in Nov 2025

Verified

10/10 Excellent

Andrea M

13 Jan 2026

Liked: Cleanliness, staff & service, amenities

The property is clean but needs a renovation, the rooms specifically bathroom looks old and to used.

Stayed 2 nights in Jan 2026

Hard Rock Hotel Riviera Maya - All Inclusive

Choose dates to view prices

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Gold King Room

Deluxe Gold King Room

View all photos for Deluxe Diamond King Room

Deluxe Diamond King Room

View all photos for Family Deluxe

Family Deluxe

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

View all photos for Gold Deluxe King Room

Gold Deluxe King Room

View all photos for Room, 1 King Bed (Diamond)

Room, 1 King Bed (Diamond)

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

View all photos for Double Room, Partial Ocean View (Rock Royalty)

Double Room, Partial Ocean View (Rock Royalty)

View all photos for Deluxe Room, 2 Double Beds (Gold)

Deluxe Room, 2 Double Beds (Gold)

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Deluxe Room, 2 Double Beds, Partial Ocean View

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

Room, 1 King Bed (Heaven, Rock Royalty)

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Deluxe Room, 1 King Bed (Heaven, Gold)

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Deluxe Room, 1 King Bed (Heaven, Diamond)

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Deluxe Room, 2 Double Beds (Heaven, Gold)

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

Suite (Heaven, Rock, Platinum Rooftop)

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

Deluxe Room, 1 Bedroom, Terrace (Sky)

View all photos for Deluxe Family Room

Deluxe Family Room

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Deluxe Room, 1 King Bed (Heaven - Swim Up)

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Deluxe Room, 2 Double Beds (Heaven)

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven)

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About this property

Hard Rock Hotel Riviera Maya - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport