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Hotel New Ueno

3.0 star property

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Photo gallery for Hotel New Ueno

Exterior
Meeting facility
Down duvets, pillow-top beds, desk, blackout curtains
Hallway
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
7-2-5 Ueno Taito-ku, Tokyo, Tokyo-to, 110-0005
  • Place, Ameyoko Shopping District
    ‪4 min walk‬
  • Place, Ueno Park
    ‪5 min walk‬
  • Place, Ueno Zoo
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪42 min drive‬

Room options

View all photos for Single Room, 1 Single Bed, Non Smoking, Annex Building

Down duvets, pillow-top beds, desk, blackout curtains

Single Room, 1 Single Bed, Non Smoking, Annex Building

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Single Bed, Smoking, Annex Building

Down duvets, pillow-top beds, desk, blackout curtains

Single Room, 1 Single Bed, Smoking, Annex Building

8.8 out of 10
Excellent
(3 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Non Smoking (Single Use)

Down duvets, pillow-top beds, desk, blackout curtains

Double Room, 1 Double Bed, Non Smoking (Single Use)

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed, Smoking (Single Use)

Down duvets, pillow-top beds, desk, blackout curtains

Double Room, 1 Double Bed, Smoking (Single Use)

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Compact Twin Room, 2 Single Beds, Non Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Compact Twin Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Compact Twin Room, 2 Single Beds, Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Compact Twin Room, 2 Single Beds, Smoking

  • 14 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Double Room, Smoking

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Double Room, Non Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Economy Double Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room, Non Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Standard Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds

Down duvets, pillow-top beds, desk, blackout curtains

Twin Room, 2 Single Beds

  • 16 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Non Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Japanese Traditional Room Non smoking 

Down duvets, pillow-top beds, desk, blackout curtains

Japanese Traditional Room Non smoking 

  • 12 sq m
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Single Room, 1 Single Bed, Non Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Single Room, 1 Single Bed, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds, Non Smoking

Down duvets, pillow-top beds, desk, blackout curtains

Twin Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel New Ueno

Dry cleaning, laundry facilities and free Wi-Fi in public areas are available at this hotel. Other amenities include a vending machine.
Hotel New Ueno offers 72 accommodations with complimentary slippers and a hairdryer. Pillowtop beds feature down duvets. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel New Ueno. During your stay, you're just a quick walk from Ueno Park. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Breakfast served daily for a fee
  • Amenities include laundry facilities, a lift and a vending machine
  • Just a 4-minute walk from Ameyoko Shopping District and 5 minutes on foot from Ueno Park
As a guest of Hotel New Ueno, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. Hotel New Ueno also features a lift and a water dispenser.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 7 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 7 AM to 9 AM for a fee: JPY 1,430 for adults and JPY 1,430 for children

Restaurants on site

  • Uenotei

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 17-inch flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 5 AM - midnight
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's breakfast is served 7 AM-9 AM (last entry 8:30 AM)
This property is renovating guestroom bathrooms in the main building from 9 AM-6 PM, May 11-July 11, 2026. Guests may hear construction-related noise and smell odours during this time.

Renovations and closures

The property will be renovating from 11 May 2026 to 11 July 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 1430 for adults and from JPY 1430 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: PayPay
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 5 AM - midnight.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Japanese futons are provided based on the number of adults in the reservation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel New Ueno
New Hotel Ueno
New Ueno
New Ueno Hotel
Ueno New Hotel
Hotel New Ueno Tokyo, Japan
Hotel New Ueno Tokyo
Hotel New Ueno Hotel
Hotel New Ueno Tokyo
Hotel New Ueno Hotel Tokyo

Hotel New Ueno Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 213 out of 687 reviews
Rating 8 - Good. 324 out of 687 reviews
Rating 6 - Okay. 114 out of 687 reviews
Rating 4 - Poor. 27 out of 687 reviews
Rating 2 - Terrible. 9 out of 687 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shoayb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near station and lots of restaurants
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Wai Chuen

Liked: Cleanliness, staff & service, amenities
Friendly staffs, fast and smooth check in
Stayed 1 night in Jan 2026
Verified

8/10 Good

Wade

Liked: Cleanliness, amenities, property conditions & facilities
Clean room great staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean hotel in an excellent location right next to Ueno train station. Staff are very professional and most helpful. We stayed here for one night after flying into Japan before heading out on the rest of our adventure.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Dicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conviniently located near Ueno JR station. Easy access to the station and plenty of nearby food around.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

James

Liked: Staff & service
Property is in a great location in Ueno. Older facility which is showing its age. Stayed in a traditional Japanese room, which was very enjoyable.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Taohsiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Po Yiu

Liked: Cleanliness, staff & service, amenities
Good staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location - very close to Ueno station.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Shengguang

Liked: Cleanliness, amenities
Clean room and nice staff.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Neale

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Location of hotel and friendly staff were very good
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, great access to Ueno station, and local shops and food.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for visiting Ueno Park. Very friendly and courteous staff!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the Hilton. Seemed authentic and extremely hospitable. Will stay again.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Chi Hung Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sim Hom

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent good value hotel

Excellent value for money in a great location and very friendly pleasant staff Would definitely stay again
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Kenichi

Liked: Cleanliness, amenities, property conditions & facilities
Checkin process was super easy and fast, it counts after a long flight and getting late at night. I think I asked for job-smoking but my room was probably a smoking room. The location was so close to the station and have restaurants everywhere nearby.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Wai Man Pandy Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good location adjoining the main train station for travel around the Tokyo
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Kwee Choo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as is 1 mins walk from Ureno station.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

HonMing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very nice and helpful. The Japanese style breakfast set is delicious and good for health.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Junda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to access via the Asakusa exit of Ueno station.
Verified

10/10 Excellent

Yukiko

Liked: Amenities, property conditions & facilities
Good location
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Maria Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very convenient location.
Stayed 1 night in Dec 2022