4/10 Poor
Valentina
3 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While reception was welcoming and housekeeping did a great job, our overall comfort was significantly disturbed. The air conditioning did not work properly, and when we called, staff promised to bring us two fans. After waiting an hour with no response, we had to follow up, and only then did someone ring our doorbell at 11 p.m. — nearly waking our baby — to deliver just a single small desk fan. I even emailed the front desk requesting a room change to one with working AC, but instead of accommodating that, engineering insisted the AC was “within standards,” left a note, and unlocked the windows while leaving the AC running at the same time. Not only is this inefficient, but it also made the room humid, noisy from the outside, and allowed mosquitoes to come in, disturbing rest even further. It felt like a box-checking exercise rather than a real solution.
Despite disclosing we were traveling with a baby, the bed provided was basically a single bed, unsafe for an infant who could easily roll and fall. We requested two extra pillows through the Marriott app to help protect the baby and because one of the adults had to sleep on the cot provided — yet only one pillow was delivered. On top of that, the in-room ironing board was dirty and unusable, the bathroom sink drain was clogged with hair from prior guests, and there was visible black mold in the bathroom.
For a hotel marketed as 5-star, we expected a restful and accommodating stay, but instead faced unnecessary stress.
Valentina
Stayed 3 nights in Aug 2025
