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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property
VIP Access

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Beach
STAR Class Junior Suite Ocean View | Premium bedding, in-room safe, desk, laptop workspace
Beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Place, Playa Mujeres Golf Club
    ‪7 min drive‬
  • Place, Mujeres Beach
    ‪9 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(44 reviews)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.0 out of 10
Very good
(6 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(26 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Bar (on property)
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 1,011 reviews
The price is €347
includes taxes & fees
23 Feb - 24 Feb
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Along with 4 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a swim-up bar are on-site.
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only. During your stay, you'll be close to Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at So Cal Gourmet Emporium
  • Take a swim in the 4 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and Pilates classes
  • 2.8 mi (4.5 km) from Playa Mujeres Golf Club and 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers its guests a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business centre. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only. Free self parking and valet parking are available.

This 4.5-star Costa Mujeres hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
So Cal Gourmet Emporium – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
East Sushi & Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Sunset Strip Steakhouse – This steakhouse only serves dinner. Open daily.
La Cocina Mexican Cuisine – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Gusto Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 003-007-003963/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 347 out of 707 reviews
Rating 8 - Good. 145 out of 707 reviews
Rating 6 - Okay. 89 out of 707 reviews
Rating 4 - Poor. 60 out of 707 reviews
Rating 2 - Terrible. 66 out of 707 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Alana

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This resort is great for bigger groups, younger people and night life. I loved how many food options there were and the amount of entertainment. The taco truck at the adults only pool was our favourite place to eat the entire time we stayed. Always hot, fresh and tasted amazing. The rooms could use much up keep. Showers didn’t feel very clean, everything fabric always felt a bit damp didn’t matter if you had a dehumidifier brought to the room or not. So didn’t always make for the best sleep. Beds were very comfortable though. We travelled with a group of 9. It was extremely hard to get reservations with a bigger group so make sure you book all meals ( breakfast, lunch and dinner) well In advance. 3-4 days at least. If not they will get your group in at 9-9:30 and then you miss the nightly entertainment / shows! This was very frustrating for our group. Over all staff was extremely helpful, kind and always around to ask questions or lend a hand. We rented the pool side cabanas 2 days in a row. It was well Worth the money with the bigger group to have loungers our own pool and 24/7 service the entire day. The regular pool is ridiculous. There are signs saying no reserving loungers but it doesn’t stop anyone. People will get up at 6am just to go through a towel and flip flops down on the chairs and claim it as their own. I feel like the staff should do a better job enforcing these rules. The app they make you download is the most frustrating and useless thing about the place
Stayed 11 nights in Nov 2025

10/10 Excellent

Vicki Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at Planet Hollywood Cancun Adult Scene. We booked the Directors Suite and it was amazing and big!! The room was very clean upon our arrival and the staff kept it that way during our stay. Upon arrival, we met with our Planet Hollywood Expedia Rep, Jose, and he assisted us with all of our dinner reservations. He also offered to assist us with anything we needed during our stay. Jose proved 5 star treatment and assistance. Mauricicio also assited when Jose was not on property and he provided excellent service as well. The resort overall was beautiful and well maintained. The breakfast and lunch buffets were really good and our breakfast waiter Felipe provided amazing service!! We spent most of our time at the adult only pool. The Castaway Pool Bar was great and our bartender, Maurice, made amazing drinks!! All of the staff that we interacted with were very professional and provided top notch service!! The specialty restaurants that we visited were very good overall but sometimes the food was hit or miss. We will definitely stay at this resort in the future.
Stayed 7 nights in Nov 2025

8/10 Good

Athanasios

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Nov 2025

10/10 Excellent

jondre

Liked: Cleanliness, amenities, property conditions & facilities
Service was nice, staff was friendly and helpful!
Stayed 3 nights in Oct 2025

2/10 Terrible

Rasmatou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and not helpful
Stayed 1 night in Nov 2025

6/10 Okay

Nashiem

Liked: Property conditions & facilities
Our butler was friendly but not efficient , we waited for two hours for our room before we had to personally go to front desk and inquire about the hold up , we didn’t receive our complementary bottle until the day before our last day , there is no night life for adults only and the buffet was very basic and bland , the breakfast was the only time buffet was good , Mexican restaurant 0/10 but the hibachi and steakhouse was great!
Stayed 4 nights in Nov 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was great. We ate at the Shore. Tons of options and omelet station. Definitely recommend
Stayed 3 nights in Nov 2025

6/10 Okay

Kathryn

Stayed 4 nights in Nov 2025

10/10 Excellent

Madison Brooke

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was immaculate. Housekeeping did a great job daily! Food was wonderful. Drinks were amazing, and the beach was super pretty and clean. Resort staff was friendly and helpful. 10/10 across the board!
Stayed 6 nights in Oct 2025

10/10 Excellent

Jabaaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of people complain about the food but to me it was a solid 8/10 and the entire resort was beautiful and lovely. Enjoyed the service and amenities available. Luis was an amazing help to us during the entire stay.
Stayed 6 nights in Oct 2025

6/10 Okay

Jamilya

Stayed 4 nights in Oct 2025

10/10 Excellent

Christa Marie

Travelled with group
Liked: Amenities
The hotel was a lot of fun and the entertainment was great! Loved the beach!
Stayed 7 nights in Oct 2025

6/10 Okay

Brandy

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast didn't include a smoothie bar
Stayed 4 nights in Sep 2025

10/10 Excellent

Leon

Stayed 5 nights in Sep 2025

10/10 Excellent

Merissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a week in October 2025. Resort and room were beautiful. Paid extra for the adults only and swim up room - definitely recommend. Nobody else was utilizing their swim up room so it felt like a private pool the entire trip. With the adults only section we also had a private breakfast restaurant which was amazing, we never had to eat at the buffet the whole trip between all the restaurants. Staff were all so friendly and attempted to remember you at the bars. Would absolutely go back again, I have been to Mexico a few times and this was the best resort and food I have ever had
Stayed 7 nights in Oct 2025

10/10 Excellent

DESMOND M, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yum
Stayed 3 nights in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Katharine

Stayed 2 nights in Sep 2025

10/10 Excellent

CESAR, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
The swim up bar was very convenient and friendly
Stayed 2 nights in Sep 2025

8/10 Good

Monique, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
Stayed 5 nights in Sep 2025

6/10 Okay

Kim

Travelled with partner
Liked: Amenities
Very nice
Stayed 4 nights in Sep 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2025

6/10 Okay

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
You have to pay for certain drinks. If they run out of a certain spirit, they do not replenish it immediately. I had to wait two days for a simple Johnny Walker Red label to be restocked in the bar next to the lobby. In most locations near the pools, mineral water is not from a machine and refrigerated, but from warm, gasless bottles. Although the service and ambiance are good, you have to wait a long time for specialty foods and reserve well in advance, rather than being first-come, first-served and joining a waiting list, as in other hotels. Buffette is 5/10 with plenty of variations of zuccini. Very often, I have to wait in line to enter. Rooms with pools are very nice, but if you get two, even when they are continuous, they do not communicate through a door and have to either leave the room or go around the pool to visit your other room.
Stayed 4 nights in Jul 2025

10/10 Excellent

Peyton Riley

Stayed 7 nights in Aug 2025

2/10 Terrible

Regan

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The unprofessionalism of this property started the moment we walked in. No one came to greet us so i walked over to the main lobby check in. After waiting in line i was then told to go to another line to wait to check in for STAR class members. Of all the things the "STAR" class upgrade was supposed to provide, we got a restocked fridge and that was it. Two days in a row they couldn't make a reservation for us. I had to call two days in a row just to get the room cleaned and changed sheets. Every where we went we were told "No" or had to pay even more for simple things. our group was laughing that their favorite word is "No". Even conversing with the staff was unenjoyable. Nobody seemed happy to take care of you and it was a hassle getting anything taken care of. I brought money to tip everywhere i went but by the end of any interaction, I felt like i didn't want to give money for mediocre service. The front lobby bar was the only area i was greeted a with a smile and great service. I have been to 7 other All-inclusive resorts in Mexico and this was by far the worst all around. I have never felt so ready to leave and wasted so much money.
Stayed 4 nights in Aug 2025