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The Empress Hotel Chiang Mai

4.0 star property
VIP Access

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Photo gallery for The Empress Hotel Chiang Mai

Property grounds
Outdoor pool
View from room
Executive Suite | Minibar, in-room safe, desk, free cots/infant beds
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym

Explore the area

Map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ‪14 min walk‬
  • Tha Phae Gate
    ‪3 min drive‬
  • Warorot Market
    ‪3 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, free cots/infant beds

Deluxe Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, free cots/infant beds

Executive Suite

  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, free cots/infant beds

Superior Room

  • Mountain view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

View from room

Executive Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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About this property

The Empress Hotel Chiang Mai

Family-friendly hotel connected to the convention centre in Chiang Mai with 2 restaurants
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar.
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and a safe. Satellite televisions are provided.

Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include Thai massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Empress Hotel Chiang Mai. During your stay, you'll be connected to the convention centre and just a quick walk from Art in Paradise. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking and extended parking
  • Enjoy Thai cuisine at Chao Nang Coffee Shop, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Thai massages, aromatherapy or body scrubs at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Chiang Mai Night Bazaar and a few minutes from Tha Phae Gate
  • Airport shuttle service available for a fee
The Empress Hotel Chiang Mai offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. A children's pool, a fitness centre, and a terrace are also featured at the family-friendly The Empress Hotel Chiang Mai. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Chiang Mai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Chao Nang Coffee Shop – This coffee shop specialises in Thai cuisine and serves breakfast, lunch, dinner and light fare.
Panda Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to midnight on request
  • Free extended parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: THB 450 for adults and THB 450 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • In-room massages
  • Spa open daily
  • Thai massages

Accessibility

  • Lift

More

  • 2 buildings
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Empress Hotel Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 850.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 450 for adults and from THB 450 for children
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
The Empress Hotel Chiang Mai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

The Empress Hotel Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1000 reviews
Rating 8 - Good. 259 out of 1000 reviews
Rating 6 - Okay. 44 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, attentive, and helpful. Nice, big room, with wood floors. Laundry was very reasonable. The breakfast was, at best, mediocre.
Stayed 2 nights in Feb 2025

10/10 Excellent

Raymarc

Good locations.. not too crowded! Pretty quiet! Friendly staffs.. very helpful
Stayed 5 nights in Feb 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
Great property all around. Ended up getting the executive suite. It is sweet! Thee we t gave us a huge gift basket on arrival, fresh fruit and fresh cut flowers in the morning. 5 stars.
Stayed 3 nights in Feb 2025

10/10 Excellent

NITESH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel nice pool
Stayed 4 nights in Jan 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and gave information about where to find the best places for shopping. Location was easy to find. Breakfast was easy to find. Clean and very safe.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and great location.
Stayed 14 nights in Feb 2025

8/10 Good

dongbiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Ranjit, Cypress

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty property. Felt safe the entire time i was there. The breakfast and the ala carte food is great. Music during the evening to complement the dinner. The property is safe and clean. Can feel a little dated with keyed entry to rooms. A little bit of a distance from the night market but not a lot.
Stayed 4 nights in Jan 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed here during a 1-week trip to Chiang Mai. The staff was very friendly and accommodating. The rooms aren't the fanciest and somewhat out of date. The gym was sparse and a bit run down. We enjoyed the pool and ample breakfast options. We loved the location that was easily walkable to the markets around Old City but not in the heart of business. Overall a good value!
Stayed 6 nights in Jan 2025

10/10 Excellent

Ngan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 5 nights in Jan 2025

8/10 Good

Eric

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Service, friendly staff. Need more room keys

Everything was very good. We have work conferences here sometimes. The hotel feels a little old in that they decided to stay classic rather than it is just rundown. It feels a bit on the line for that though. My reason for not giving 5 stars is that there is 1 physical key for the room. So if your spouse/companion/roommate is in the room and asleep, then you have to ask housekeeping to come open the door. You are also expected to leave the key with the front desk when leaving the hotel. The pool felt too chilly in the morning for me, and needed the afternoon sun hitting it for me to use it.
Stayed 5 nights in Jan 2025

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was just fine. The room, however, is shabby and worn, desperately in need of a refit. Mold, stains, a musty smell everywhere. There is a ridiculous master control box for the room lighting, located on a side table near the bed. It has a glowing blue LCD display that cannot be dimmed or switched off, so it will light up the room like a drive-in movie theater unless you put a towel over it. Everything feels dated, they don't even have electronic key cards but actual bulky mechanical keys on a fob. Cannot recommend unless you're into a poor retro vibe from the 70's.
Stayed 3 nights in Jan 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely clean and convenient in a quite safe location with very walkable route to street markets and Night Bazaar which began at 5pm nightly. Lots of places to eat within walking distance. The property also has a very full breakfast buffet and the sister hotel right next door “The Premier Empress” has a nightly buffet that was delicious. The breakfast buffet area latter serves lunch and dinner. There is a great message place steps away. The pool was very nice and not crowded but it might have been because we were there in January. Although the pool was not heated, it was very swimmable. There is also a sauna and fitness room on the same floor. Upon checkout, the staff called an UBER like service for us which equaled to approx. $6.00 US. It was a lovely stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Ana, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom fans will be a good asset and more lighting in the bedroom
Stayed 3 nights in Jan 2025

10/10 Excellent

Soe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

mai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel decoration I don’t like the breakfast
Stayed 3 nights in Jan 2025

8/10 Good

Soe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to night markets and shopping plaza. Hotel is nice and clean. Staff and service are perfect.
Stayed 9 nights in Jan 2025

6/10 Okay

Min Min, Karratha

Stayed 3 nights in Jan 2025

10/10 Excellent

Arthur

Stayed 1 night in Jan 2025

8/10 Good

FELIX

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s really clean and staffs are nice and friendly. I will certainly stay here again.
Stayed 3 nights in Jan 2025