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Grand Mercure Dubai City

5.0 star property

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Photo gallery for Grand Mercure Dubai City

Reception
Dubai Suite | Minibar, in-room safe, desk, blackout curtains
2 restaurants, breakfast, lunch, dinner served; Middle Eastern cuisine
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868
  • Place, Dubai Tennis Stadium
    ‪12 min walk‬
  • Place, City Centre Deira
    ‪12 min walk‬
  • Place, Dubai Creek Golf & Yacht Club
    ‪4 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪12 min walk‬

Room options

View all photos for Grand Suite

Grand Suite | Minibar, in-room safe, desk, blackout curtains

Grand Suite

  • City view
  • 101 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

9.0 out of 10
Wonderful
(40 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Minibar, in-room safe, desk, blackout curtains

Deluxe Room Twin

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, desk, blackout curtains

Deluxe Suite

8.6 out of 10
Excellent
(19 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite

Minibar, in-room safe, desk, blackout curtains

Premium Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Dubai Suite

Minibar, in-room safe, desk, blackout curtains

Dubai Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grosvenor Suite

Minibar, in-room safe, desk, blackout curtains

Grosvenor Suite

7.6 out of 10
Good
(5 reviews)
  • City view
  • 76 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Twin

Minibar, in-room safe, desk, blackout curtains

Premium Room, Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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Lobby
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  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,005 reviews
The price is €57
includes taxes & fees
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About this property

Grand Mercure Dubai City

2 restaurants, 2 outdoor pools and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include 2 poolside bars, a 24-hour fitness centre and 3 coffee shops/cafes. Housekeeping is available on request.
Grand Mercure Dubai City offers 361 air-conditioned accommodations with a safe and complimentary bottles of water. 49-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Grand Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Grand Mercure Dubai City. During your stay, you'll be within walking distance of City Centre Deira. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Walima, a buffet restaurant that serves Middle Eastern cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, massages or body treatments at Grand Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a steam room
  • Just a 3-minute drive from City Centre Deira and a few minutes from Dubai Creek
Grand Mercure Dubai City offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness centre. There are 2 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 poolside bars. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Mercure Dubai City. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 5-star Dubai hotel is smoke free.

The hotel hosts a free manager's reception daily.
Walima – This buffet restaurant specialises in Middle Eastern cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Qova – On-site café. Open daily.
Huzza – This bar specialises in international cuisine. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; AED 125 for adults and AED 65 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 coffee shops/cafes
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Huzza
  • Qova
  • Walima

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool (guest access)
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 3:00 PM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Dubai City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 184.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 125 for adults and from AED 65 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Dubai City Hotel
Grand Mercure Dubai City Dubai
Grand Mercure Dubai Airport Hotel
Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 540 out of 1000 reviews
Rating 8 - Good. 204 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 93 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

ahmed

Stayed 2 nights in Jan 2026

10/10 Excellent

Luz

Liked: Cleanliness, property conditions & facilities
Clean and courteous
Stayed 3 nights in Jan 2026

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
The room was huge and clean. The hotel is near the airport and it runs a free hourly shuttle there and back. There is a glass bottom rooftop pool that is pretty neat. My room had a kettle and a small fridge but there was no microwave in the room or anywhere in the hotel for guest use, so yummy leftovers from Indian place down the road had to be eaten cold. On my first night I arrived late so i picked up a cup of noodles to eat in room but trying to borrow a spoon from the restaurant turned out to not be possible. I could have had one brought up from room service if I wanted to pay the minimum $10 fee.
Stayed 2 nights in Jan 2026

4/10 Poor

Keeneedra

Stayed 2 nights in Jan 2026

10/10 Excellent

Atique

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities
👍
Stayed 6 nights in Dec 2025

10/10 Excellent

Cory, Laurel

Liked: Cleanliness, property conditions & facilities
Overall staff and experience was amazing
Stayed 1 night in Jan 2026

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Good location close to metro and airport. Lovely heated rooftop pool. Was the highlight of our stay with the kids who loved the pool. Good service and nice rooms. Breakfast is good overall but a little slow replacing cups and food when needed. Would recommend.
Stayed 7 nights in Dec 2025

8/10 Good

Syed

Stayed 7 nights in Dec 2025

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Dec 2025

4/10 Poor

Pearl

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was old and smelly. The bed was too small inspite of me booking a king size bed. Restaurants are limited inside and they close early
Stayed 1 night in Dec 2025

6/10 Okay

Bayram

Stayed 1 night in Dec 2025

2/10 Terrible

Nicole

Wasn’t able to check in even purchased insurance and told me it’s not their problem then I cannot get a refund. Do not book through Expedia and do not book this hotel. They kept running me back-and-forth between the two companies.
Stayed 1 night in Dec 2025

2/10 Terrible

Iva

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First the shuttle bus did not come. The room is not clean, there are ants on the bath towels and floor. The shower water is not hot. We have ordered a room with sofa bed and when we asked for pillows and blanket for the sofa bed side, they said they have no extra set to provide. Very disappointed experience.
Stayed 1 night in Dec 2025

8/10 Good

Raphael Kobbie, Springfield Lakes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mix feelings but I like this place. First, the complementary shuttle services from and to the airport was goooooood. Even provided complementary services to the city mall and other places. Good on you, guys. Concierge service was equally magnificent. Although the room was a little small in size, it looked was great and spotless. Room furniture are strategically place to make room to move around. Staff very friendly and respectful. The warm gesture provided were remarkable. Amenities such gym, spa, pool were available but we never used them. The rooftop is magical just when the sun is setting down. The only down side for us was the food. Although, I was convenient to eat at the hotel, the meals were very one-way kind of buffet menu. Not much variety and chef were not quick with their refills. There were significant delays. Meat was a rare thing to have. Don't believe we ever eate beef. Lamp in stew/soup were rare to find. It was always chicken and somehow it finishes that quick. Then, the tray becomes empty for loooooong. In fact, for what Mercure is, I was expecting some good variety with foods, particularly the main meals. My experiences with the food (Breakfast, Lunch and Dinner) was not the best. I believe I would have enjoyed it better if I have stepped out for breakfast, Lunch and Dinner. Aside this, I believe the hotel is a good place to stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, amenities
Excelente hotel! Limpo, organizado!
Stayed 1 night in Dec 2025

8/10 Good

Bawane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

2/10 Terrible

Csaba

Liked: Cleanliness, amenities
Disliked: Staff & service
Receptionist said hotel shuttle would take me to the airport … she forgot to say that shuttle wouldn’t go to terminal 2. Even though I had plenty of time to check in, by the time I got there by an additional uber trip, the flight was closed. This is not acceptable and she should not be working at a facility of this level.
Stayed 1 night in Dec 2025

8/10 Good

Chrysil

Stayed 2 nights in Dec 2025

2/10 Terrible

Salma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike
Stayed 6 nights in Nov 2025

10/10 Excellent

Nayer

Stayed 1 night in Dec 2025

6/10 Okay

Shelini

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The cleanliness of the room was an issue. There was a significant amount of mold on many areas of the shower walls. The hair conditioner dispenser was empty. There were many small flies near to the toilet. The carpets in the room were stained and filthy.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gemille K

Travelled with group
Liked: Cleanliness, staff & service, amenities
The shower had mold. I stayed for 5 days and the shower wasn’t cleaned. The shuttle service hours was not as advertised. No shuttle to Dubai Mall.
Stayed 4 nights in Dec 2025

2/10 Terrible

Yvette

Disliked: Cleanliness, property conditions & facilities
Bathroom had mold on the walls and bed had hair in it not from me. Instead of my room being changed, housekeeping was sent to scrub it, which made me cough all night due to the harsh chemicals they used. The iron in the Ron was broken and weak my pants I was trying to iron. I also lost power in th room due to broken iron. Overall worse experience
Stayed 2 nights in Dec 2025