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Grand Mercure Dubai City

5.0 star property

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Photo gallery for Grand Mercure Dubai City

Exterior
Exterior
Exterior
1 bedroom, minibar, in-room safe, desk
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Room service
  • Laundry

Explore the area

Map
61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868
  • City Centre Deira
    ‪12 min walk‬
  • Dubai Creek
    ‪4 min drive‬
  • Gold Souk
    ‪6 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪12 min walk‬

Room options

View all photos for Deluxe Suite

1 bedroom, minibar, in-room safe, desk

Deluxe Suite

  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

1 bedroom, minibar, in-room safe, desk

Premium Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Suite

1 bedroom, minibar, in-room safe, desk

Grand Suite

  • 101 sq m
  • City view
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Single Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite (Dubai)

Suite (Dubai) | 1 bedroom, minibar, in-room safe, desk

Suite (Dubai)

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grosvenor)

1 bedroom, minibar, in-room safe, desk

Suite (Grosvenor)

  • 76 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Mövenpick Grand Al Bustan Dubai

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (1000)
The price is €75
for 1 room
includes taxes & fees
21 Jun - 22 Jun
Mövenpick Grand Al Bustan Dubai

About this property

Grand Mercure Dubai City

Luxury hotel with 2 restaurants and 2 outdoor pools
2 restaurants, 2 outdoor pools and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free valet parking, free airport drop-off and a free manager's reception. Additionally, 2 poolside bars, 2 bars/lounges and a fitness centre are on-site. Housekeeping is available on request.
Grand Mercure Dubai City offers 361 air-conditioned accommodations with minibars and a safe. 49-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
Our customers tell us that they can't get enough of the helpful staff at Grand Mercure Dubai City. During your stay, you'll be within walking distance of City Centre Deira. Enjoy features like free WiFi in public areas, free valet parking and free airport drop-off service.
  • Free WiFi
  • Free valet parking
  • Enjoy Middle Eastern cuisine at Walima, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to facials or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and bicycles to rent
  • Just a 3-minute drive from City Centre Deira and 8 minutes from Dubai World Trade Centre
  • Free airport drop-off shuttle service
Grand Mercure Dubai City offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Mercure Dubai City. You'll have access to the outdoor pool at a partner property. A free shuttle from the hotel to the airport is free (available 24 hours). Free valet parking is available.

This 5-star Dubai hotel is smoke free.

The hotel hosts a free manager's reception daily.
Walima – This buffet restaurant specialises in Middle Eastern cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Qova – On-site café. Open daily.
Mizmah – This theme restaurant specialises in local cuisine and only serves dinner. A children's menu is available. Reservations are required. Open daily.
Huzza – This bar specialises in international cuisine. Open daily.
D Sky line – This bar specialises in international cuisine. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, French (Sign language), German, Hindi, Italian, Russian, Russian (Sign language), Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free airport drop-off shuttle at scheduled times
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 85 for adults and AED 42.50 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • D Sky line
  • Huzza
  • Mizmah
  • Qova
  • Walima

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Dubai City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 184.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 85 for adults and from AED 42.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Grand Mercure Dubai City offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Dubai City Hotel
Grand Mercure Dubai City Dubai
Grand Mercure Dubai Airport Hotel
Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 481 out of 866 reviews
Rating 8 - Good. 171 out of 866 reviews
Rating 6 - Okay. 84 out of 866 reviews
Rating 4 - Poor. 47 out of 866 reviews
Rating 2 - Terrible. 83 out of 866 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Rozalyn

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It wasn’t stated at all that the ATM in the hotel is a LOCAL ONLY ATM. It stole my debit card (which I NEVER got back because it was a “Sunday”). I kept asking about how to retrieve that card and even found ATM support on my way out and they couldn’t help. I asked SO MANY staff members and they said there was NOTHING they could do about it!! This really was a nightmare. PLEASE LABEL THE ATM AS NON-FOREIGNER FRIENDLY. This made my experience really bad!!!!
Stayed 1 night in Mar 2025

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant night stay

Very good. Note the airport shuttle is only drop off and not pick up from the airport. Lovely warm pool and play area for kids
Stayed 1 night in Feb 2025

2/10 Terrible

Mary

Stayed 1 night in Feb 2025

10/10 Excellent

Shahroz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in Feb 2025

6/10 Okay

Claire

Disliked: Staff & service
There are some great hotels in Dubai and sadly this is below what I would expect of a 5 star hotel. Room service calls were not answered multiple times and other staff seemed to lack training. The room layout is modern and quite well appointed and it's a short walk to the metro which is handy for the airport and exploring Dubai
Stayed 1 night in Feb 2025

4/10 Poor

Tomer

Business traveller
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Anna Louise

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Bektosh

Stayed 3 nights in Feb 2025

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

CHALIW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Marie

Stayed 1 night in Feb 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Powell

Stayed 2 nights in Feb 2025

2/10 Terrible

Mohammad

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful lobby but Rooms are not updated. Shower head and towel holder were broken in my room.
Stayed 1 night in Feb 2025

10/10 Excellent

Aram

Stayed 2 nights in Feb 2025

10/10 Excellent

ABDULKHALEQ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

ABDULKHALEQ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xxx
Stayed 1 night in Feb 2025

6/10 Okay

Leonidas

Business traveller
Liked: Staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst a continent stay, I honestly did expect a bit more from the hotel. I was surprised that upon request, I had to pay for ice. Also, when ordering room service, the tray was chipped which isn’t what I expect from a 5* hotel. The amenities are great & it is only a 5 minute drive from the hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Ghada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for overnight stay
Stayed 1 night in Jan 2025

2/10 Terrible

jee Yoon

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

they always give me upgrade on the room
Stayed 1 night in Jan 2025

8/10 Good

Akihiro

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Front desk people needs training

Front desk people needs some hospitality training to handle international customer.
Stayed 3 nights in Jan 2025