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Sutton Hotel Hakata City

3.0 star property

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Photo gallery for Sutton Hotel Hakata City

Exterior
Interior entrance
Lobby
Japanese cuisine
Desk, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Place, Sumiyoshi Shrine
    โ€ช6 min walkโ€ฌ
  • Place, Canal City Hakata
    โ€ช6 min walkโ€ฌ
  • Place, Kushida Shrine
    โ€ช11 min walkโ€ฌ
  • Airport, Fukuoka (FUK)
    โ€ช6 min driveโ€ฌ

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | Desk, free WiFi, bed sheets

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(50 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

Superior Twin Room, 2 Single Beds, Non Smoking | Desk, free WiFi, bed sheets

Superior Twin Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking | Desk, free WiFi, bed sheets

Family Suite, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

Standard Double Room, 1 Double Bed, Non Smoking | Desk, free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking | Desk, free WiFi, bed sheets

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking | Desk, free WiFi, bed sheets

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Non Smoking

Desk, free WiFi, bed sheets

Family Suite Non Smoking

  • Sleeps 4

View all photos for Superior Twin Room Non Smoking

Desk, free WiFi, bed sheets

Superior Twin Room Non Smoking

  • Sleeps 2

Deluxe Double Room Non Smoking

  • Sleeps 2

Standard Double Room Non Smoking

  • Sleeps 2

View all photos for Hollywood Twin Room 2 Semi-Double Bed Non Smoking

Desk, free WiFi, bed sheets

Hollywood Twin Room 2 Semi-Double Bed Non Smoking

  • Sleeps 2

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Barrier Free Room

Coffee and/or coffee maker

Barrier Free Room

  • Sleeps 2

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About this property

Sutton Hotel Hakata City

Along with a restaurant, this hotel has coffee/tea in a common area and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a front desk safe and multilingual staff assistance are on-site.
Sutton Hotel Hakata City offers 162 air-conditioned accommodations with complimentary slippers and a hairdryer. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

This Fukuoka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

With your stay at Sutton Hotel Hakata City, you're connected to the convention centre and just a quick walk from Canal City Hakata. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at Yakitori Sumiyoshi, a bistro that serves Japanese cuisine
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • 9 minutes by foot from Canal City Hakata and a 4-minute drive from Port of Hakata
There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Sutton Hotel Hakata City.

Smoking is allowed in designated areas at this 3-star Fukuoka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 8:30 AM.
Yakitori Sumiyoshi โ€“ This bistro specialises in Japanese cuisine and serves breakfast and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 800 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1500 for adults and from JPY 800 for children
  • Nearby parking fee: JPY 1400 per night (33 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property charges a daily storage fee for 2 or more pieces of luggage or packages.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 317 out of 1000 reviews
Rating 8 - Good. 423 out of 1000 reviews
Rating 6 - Okay. 175 out of 1000 reviews
Rating 4 - Poor. 61 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

HEE BIN

Travelled with group
Liked: Cleanliness, staff & service, amenities
All
Stayed 3 nights in Jan 2026

8/10 Good

Yutaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
้ง…ใ‹ใ‚‰่ฟ‘ใ„ใ—ใ€้ƒจๅฑ‹ใ‚‚ๅคงใใใ€ใพใŸไฝฟใ„ใŸใ„ใงใ™
Stayed 1 night in Jan 2026

10/10 Excellent

Seungmin

Stayed 3 nights in Jan 2026

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel. Internet was not working though. Though not a problem for me.
Stayed 1 night in Dec 2025

8/10 Good

YaWen

Liked: Cleanliness, property conditions & facilities, room comfort
wifi ่ถ…็ดšๆ…ข๏ผ้€€ๆˆฟๆ™‚่ซ‹ๆซƒๆชฏๅนซๅฟ™ๅซ่จˆ็จ‹่ปŠ๏ผŒๅชๆ‰“ไธ€ๆฌก้›ป่ฉฑๅฐฑไปฅๆฒ’่ปŠ็‚บ็”ฑๆ‰“็™ผๆˆ‘ๅ€‘ใ€‚
Stayed 5 nights in Dec 2025

4/10 Poor

KIYOTSUGU

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
ๅ†ฌใงใใฎๆ—ฅใ ใ‘ไพ‹ๅนดใ‚ˆใ‚Šใ‹ใชใ‚Šๆš–ใ‹ใ„ๆ—ฅใงใ—ใŸใŒใ€้ƒจๅฑ‹ใฎใ‚จใ‚ขใ‚ณใƒณใŒ้›†ไธญ็ฎก็†ๆ–นๅผใฎ็‚บใ€ๆธฉๅบฆ่ชฟ็ฏ€ใŒๅ…จใใงใใชใ„ใ€‚ใชใฎใงใ€็ช“ใ‚’้–‹ใ‘ใ‚ˆใ†ใจใ—ใฆใ‚‚ใ€็ช“ใฎใƒฌใƒใƒผใŒๅ–ใ‚Šใšใ•ใ‚ŒใฆใŠใ‚Šใ€็ช“ใŒ้–‹ใ‘ใ‚Œใชใ„ใ€‚ๅนใๅ‡บใ—ๅฃใ‹ใ‚‰ๆธฉ้ขจใŒๅ‡บใฆใ€ๅฎคๆธฉใŒๆš‘ใ™ใŽใ‚‹ใฎใงใ€ใ‚จใ‚ขใ‚ณใƒณใ‚’ๆญขใ‚ใ‚‹ใจ้ƒจๅฑ‹ใฎๆนฟๅบฆใŒ่€ใˆใ‚Œใชใ„ใปใฉไธŠๆ˜‡ใ€‚็ตๅฑ€ใ€ๅ…จใ้ƒจๅฑ‹ใงๅฟซ้ฉใซ้Žใ”ใ›ใพใ›ใ‚“ใงใ—ใŸใ€‚่‹ฆ็—›ใงใ—ใŸใ€‚
Stayed 1 night in Dec 2025

6/10 Okay

Hak Luen

Travelled with group
Limited breakfast options, hard bed
Stayed 2 nights in Dec 2025

6/10 Okay

Hak Luen

Travelled with group
Liked: Cleanliness, staff & service
The free wifi is not working. Bed is too hard. Breakfast is basic.
Stayed 1 night in Dec 2025

10/10 Excellent

AeJung

Stayed 2 nights in Dec 2025

6/10 Okay

EUIJEUNG

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

JAE CHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i didn't eat
Stayed 2 nights in Nov 2025

10/10 Excellent

WAI CHUN

Liked: Cleanliness, staff & service, amenities
Room is very comfortable. Staff are very helpful and nice. Highly recommended ๐Ÿ‘
Stayed 2 nights in Dec 2025

10/10 Excellent

Kenji

Stayed 1 night in Nov 2025

8/10 Good

MAKINO

Business traveller
ๅปบ็‰ฉๅ†…ใฎ็ฎก็†ใŒ่‰ฏใใ€้˜ฒ้Ÿณใ€็ฉบ่ชฟใชใฉๅ•้กŒใชใ‹ใฃใŸใ€‚ๅฎคๅ†…ใฎ้…็ฝฎใŒไป–ใฎใƒ›ใƒ†ใƒซใจ็•ฐใชใ‚Šใ€ใ‚ชใ‚ทใƒฃใƒฌใชๆ„Ÿใ˜ใ ใฃใŸใ€‚
Stayed 3 nights in Nov 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, room was spotless. A nice modern and good sized bathroom. Hotel was in walking distance of Hakata station and plenty of other things to see and do.
Stayed 2 nights in Nov 2025

6/10 Okay

CHINGYUN

Stayed 1 night in Nov 2025

6/10 Okay

Opus

Liked: Cleanliness, amenities
Ac not working
Stayed 2 nights in Nov 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this hotel. Iโ€™ve stayed in over 11 hotels all across Japan, and this hotel is at the bottom of the list. The website states: โ€œAir-conditioned rooms feature hardwood floors, a flat-screen satellite TV, a refrigerator, nightwear, a toothbrush set, and an electric kettle with green tea. Private bathrooms also feature wooden floors and stylish tiled walls. A coin-operated launderette is available on siteโ€ Well, there was no air conditioning and no laundry on site. WiFi is extremely spotty. The hotel even has a sign stating to limit your video calls. Stylish? More like extremely out-dated. They donโ€™t even have a key card, they provide you with an actual physical key, in which, if you want your room cleaned, you have to leave it in the front desk. Annoying. And the lack of air conditioning? The windows donโ€™t even open to let the cool November air in. Prepare to sweat. The only good thing about this hotel is the location. Itโ€™s close to Hakata station, making it easy to navigate within Fukuoka. Other than that, I would spend the extra money to get an actual decent hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Chen yu

Liked: Cleanliness, staff & service, amenities
ๅพˆ่ˆ’้ฉ๏ผ
Stayed 1 night in Oct 2025

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.
Stayed 10 nights in Oct 2025

4/10 Poor

Soonhee

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was not as good as I thought. It was clean but the atmosphere was not good. According to the itinerary, I canceled the reservation date after the visit to Yufuin and stayed at another hotel nearby, which was even more so. The price was the same, but the hotel level was different. I don't recommend it as a family trip. To be honest, I don't think I will go again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kazuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
that's clean and cheap . so good hotel
Stayed 1 night in Sep 2025

10/10 Excellent

EUNHEE

Stayed 2 nights in Sep 2025

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, room comfort
The room is simple and you get what you paid for. Good enough for an overnight or short stay. Hakata Station and Canal City is walking distance from hotel. I like the quiet neighborhood, although it was a weekend.
Stayed 1 night in Sep 2025

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staffs and clean room
Stayed 1 night in Sep 2025

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