4/10 Poor
Jason
Travelled with family
13 Aug 2025
We reserved a Signature Suite Ocean View room. When we got to the room the view was of an apartment building across the street and the bathroom was half the size of the bathroom in the photo.
I asked Ethan at the front desk and he explained that there are 3 “not very good” ocean view suites with no ocean view and much smaller bathrooms and I was unlucky and got put in one. I verified that the price is the same as the larger suite and he said yes. I verified that the photos did not match the suite I got and he said yes.
He said nothing could be done, and nothing was done.
I then went back to the room and called down for bathrobes which were supposed to be there. They said they would be right up. Never showed. The next day I tried again and they did deliver bathrobes.
I requested turn down service every night and it happened 1 of the 4 nights.
I am a big fan of Fairmont properties and this property did not live up to the Fairmont name. They will reply to this with a generic “we are sorry” and then take zero action. Buyer beware when booking.

Jason
Stayed 4 nights in Aug 2025





































