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Hotel Riu Plaza España

4.0 star property

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Photo gallery for Hotel Riu Plaza España

Porch
Creator video
Reception
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
2 bars/lounges, rooftop bar, lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available

Explore the area

View in a map
C/ Gran Via, 84, Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Royal Palace of Madrid
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room (King)

Deluxe Room (King) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (King)

9.0 out of 10
Wonderful
(271 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Twin)

Deluxe Room (Twin) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Twin)

9.2 out of 10
Wonderful
(194 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Terrace (King)

Deluxe Room, Terrace (King) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, Terrace (King)

9.4 out of 10
Exceptional
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superior King)

View from room

Deluxe Room (Superior King)

9.4 out of 10
Exceptional
(103 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Superior Twin)

Deluxe Room (Superior Twin) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Superior Twin)

9.6 out of 10
Exceptional
(50 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Terrace (Superior King)

Deluxe Room, Terrace (Superior King) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, Terrace (Superior King)

9.8 out of 10
Exceptional
(27 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Family)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Family)

9.0 out of 10
Wonderful
(36 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Family)

9.2 out of 10
Wonderful
(61 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | In-room safe, desk, free cots/infant beds, free WiFi

Junior Suite, Terrace

9.4 out of 10
Exceptional
(20 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Package

Presidential Suite Package | In-room safe, desk, free cots/infant beds, free WiFi

Presidential Suite Package

10.0 out of 10
Exceptional
(4 reviews)
  • 100 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, City View (King)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, City View (King)

9.4 out of 10
Exceptional
(58 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View (Superior King)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, City View (Superior King)

9.4 out of 10
Exceptional
(22 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

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About this property

Hotel Riu Plaza España

Hotel with bars, steps from Gran Via
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a seasonal outdoor pool and a business centre. Housekeeping is available on request.
Hotel Riu Plaza España offers 583 accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
The sightseeing around Hotel Riu Plaza España gets high marks from our customers. During your stay, you're just a quick walk from Gran Via. Features include free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast offered for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests really like the accommodation for the spaciousness, cleanliness and overall comfort
  • Steps from Gran Via and 10 minutes on foot from Royal Palace of Madrid
Hotel Riu Plaza España offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 32292 square feet (3000 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Riu Plaza España. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Madrid hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Lobby Bar – This lobby lounge only serves light fare.
Sky Bar – This rooftop bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (EUR 32.50 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee: EUR 30 for adults and EUR 10 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Sky Bar

Things to do

  • Bicycle storage
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,292 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (109 centimetre high)
  • Hospital bed
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 26 floors
  • At least 80% lighting from LEDs
  • Built in 1948
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 32.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel RIU Plaza España Madrid
RIU Plaza España Madrid
RIU Plaza España
Hotel RIU Plaza España Hotel
Hotel RIU Plaza España Madrid
Hotel RIU Plaza España Hotel Madrid

Hotel Riu Plaza España Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3578 out of 4552 reviews
Rating 8 - Good. 583 out of 4552 reviews
Rating 6 - Okay. 219 out of 4552 reviews
Rating 4 - Poor. 82 out of 4552 reviews
Rating 2 - Terrible. 90 out of 4552 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff fluent in English, which was very helpful for me. My room was great. Had a little porch attached to it. The rooftop was fantastic a magnificent view of the city. Again, compliments to the staff, especially at the front desk the doorman the person who help with my luggage. Everyone was great. I enjoyed the breakfast buffet, but one complaint would be that the crowds of people seemed a little chaotic. Everyone was going in their own direction and there should have been an orderly flow.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Riu Excellent place to stay!

Excellent location and very accommodating staff. Definitely the go to spot!
Stayed 1 night in Aug 2025

4/10 Poor

Katy

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Elevators take forever to get anywhere, pool is extremely small, bedding wasn't changed, just the beds were made, entrance and exits hard to follow, we were a guest at the hotel and we could only come and go through certain doors, the check-in process took forever, breakfast was not good, overall just not a great experience for a RIU.
Stayed 6 nights in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

Super hotel in a great location , plaza de espana .Various historic places are easily accessible, also restaurants and great stores . The hotel has a great rooftop bar , possibly the best in Madrid ,called 360 . Its a buzzing place with excellent food and drink . There is a rooftop. pool which is a great advantage especially in summer when temperatures were in 30s . Breakfast is well organised by a team of efficient staff . The choice of food / drink is amazing . I thoroughly enjoyed my break at this hotel .
Stayed 2 nights in Aug 2025

4/10 Poor

Valeria Valery

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I booked this hotel not only on a local’s recommendation for its rooftop 360° terrace, but also as a romantic gesture for my partner by choosing somewhere more high-end. Unfortunately, as a hotel guest, my experience fell far below expectations. Throughout my three-night stay, I was repeatedly asked to prove I was a guest each time I entered or exited the building. Staff would stop us with the same question: “Are you a guest, or just here for the terrace?” and often required us to show our physical room key before letting us in. As two female travelers, being questioned so persistently and at times denied entry until showing proof was not only frustrating but also unwelcoming and unsafe. Adding to the disappointment, when we invited a family member who lives in Madrid to dine with us at the hotel restaurant, we were refused entry at the main door and told to use a back entrance through a side street. This treatment was uncomfortable and frankly disrespectful. While the rooftop terrace does offer nice views, it was extremely crowded and felt more like a tourist attraction than an amenity for hotel guests. Overall, hospitality and service were far below what I’ve experienced at hotels across Europe and the Americas. The administration should reconsider how they manage the distinction between terrace visitors and actual hotel guests. As paying guests, we felt overlooked, unwelcome, and undervalued.
Stayed 2 nights in Aug 2025

10/10 Excellent

freddy

Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, amenities
Excellent service great location awesome amenities and the breakfast buffet to die for
Stayed 3 nights in Aug 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very central in Madrid. It has a small but nice pool and gym. Fantastic rooftop views. The breakfast in very good with many options. Great service from check in to check out. Rooms are modern, quiet and comfortable. We would stay here again
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriel

Stayed 1 night in Aug 2025

10/10 Excellent

Laura Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Jany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Demasiadas personas
Stayed 2 nights in Aug 2025

8/10 Good

Kevin, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is well situated but the lobby is always busy day and night and they have a weird control issue around the front doors which must mean they have to keep undesirable people out of the hotel. Otherwise it’s great!
Stayed 3 nights in Aug 2025

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a good place to stay but a majority of the staff that we interacted with was rude. The front desk people that
Stayed 2 nights in Aug 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, the property was amazing, especially the roof top bar and restaurant that had a glass viewing location, as well as a glass walk way. The area was convenient to walk to different sites (most within 30 mins).
Stayed 3 nights in Aug 2025

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Maria Manuela

Stayed 1 night in Aug 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice Room was smaller than expected Staff was great and room was clean
Stayed 5 nights in Aug 2025

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of Madrid! My family really enjoyed how conveniently located the hotel is. The workers were nice at the roof top and Ricardo at the main door. See you next year again!
Stayed 1 night in Jul 2025

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night and I absolutely enjoyed it. For starters, I appreciate how central it is. There's a lot of stores and restaurants nearby and the Metro station was close as well. I also appreciate that the hotel guests get preference to go to the rooftop bar. The staff was very kind and helpful. The hotel is beautiful and very clean. Breakfast had a decent variety. I would come again.
Stayed 1 night in Aug 2025

10/10 Excellent

Marisa, San Juan

Travelled with family
We love staying at Riu Plaza de España because of the confort in the triple rooms, the buffet and the location
Stayed 2 nights in Aug 2025

10/10 Excellent

victor

Stayed 2 nights in Aug 2025

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel!

Very nice hotel and service! Everyone is very nice and lovely! Breakfast buffet is the best I’ve ever seen. Next time in Madrid would definitely stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Enrique E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location excellent. Friendly service.
Stayed 1 night in Aug 2025