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Hotel Riu Plaza España

4.0 star property

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Photo gallery for Hotel Riu Plaza España

Porch
Creator video - submitted by Blonde Travel
Outdoor banquet area
View from property
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Parking available

Explore the area

View in a map
C/ Gran Via, 84, Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Royal Palace of Madrid
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room (King)

Deluxe Room (King) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (King)

9.0 out of 10
Wonderful
(276 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Twin)

Deluxe Room (Twin) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Twin)

9.2 out of 10
Wonderful
(196 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Terrace (King)

Deluxe Room, Terrace (King) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, Terrace (King)

9.4 out of 10
Exceptional
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superior King)

View from room

Deluxe Room (Superior King)

9.4 out of 10
Exceptional
(108 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Superior Twin)

Deluxe Room (Superior Twin) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Superior Twin)

9.6 out of 10
Exceptional
(50 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Terrace (Superior King)

Deluxe Room, Terrace (Superior King) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, Terrace (Superior King)

9.8 out of 10
Exceptional
(30 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Family)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Family)

9.0 out of 10
Wonderful
(36 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room (Family)

9.2 out of 10
Wonderful
(67 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | In-room safe, desk, free cots/infant beds, free WiFi

Junior Suite, Terrace

9.4 out of 10
Exceptional
(20 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Package

Presidential Suite Package | In-room safe, desk, free cots/infant beds, free WiFi

Presidential Suite Package

10.0 out of 10
Exceptional
(4 reviews)
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • City view

View all photos for Deluxe Room, City View (King)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, City View (King)

9.2 out of 10
Wonderful
(60 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Deluxe Room, City View (Superior King)

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, City View (Superior King)

9.4 out of 10
Exceptional
(23 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
  • City view

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About this property

Hotel Riu Plaza España

Hotel with bars, steps from Gran Via
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a seasonal outdoor pool and a business centre. Housekeeping is available on request.
Hotel Riu Plaza España offers 583 accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
The sightseeing around Hotel Riu Plaza España gets high marks from our customers. During your stay, you're just a quick walk from Gran Via. Features include free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast offered for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Steps from Gran Via and 10 minutes on foot from Royal Palace of Madrid
Hotel Riu Plaza España offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 32292 square feet (3000 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Riu Plaza España. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Madrid hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Lobby Bar – This lobby lounge only serves light fare.
Sky Bar – This rooftop bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (EUR 32.50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee: EUR 30 for adults and EUR 10 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Sky Bar

Things to do

  • Bicycle storage
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,292 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (109 centimetre high)
  • Hospital bed
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 26 floors
  • At least 80% lighting from LEDs
  • Built in 1948
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 32.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel RIU Plaza España Madrid
RIU Plaza España Madrid
RIU Plaza España
Hotel RIU Plaza España Hotel
Hotel RIU Plaza España Madrid
Hotel RIU Plaza España Hotel Madrid

Hotel Riu Plaza España Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3636 out of 4617 reviews
Rating 8 - Good. 588 out of 4617 reviews
Rating 6 - Okay. 220 out of 4617 reviews
Rating 4 - Poor. 81 out of 4617 reviews
Rating 2 - Terrible. 92 out of 4617 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine except the bed, the pillows and the blanket are not so comfy. The room feels not so luxurious.
Stayed 4 nights in Oct 2025

10/10 Excellent

Andreia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização, hotel agradável, quarto confortável e funcionários muito prestativos.
Stayed 9 nights in Oct 2025

4/10 Poor

Yamilee

Stayed 2 nights in Oct 2025

2/10 Terrible

Yamilee

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Check in: not very friendly. Rude front desk service. Called about our rooms and the agent couldn’t understand what we asked and rudely hung up the phone. I booked 3 rooms and would have expected better assistance. All 3 rooms were different. One room was upgraded but the other 2 were standard and one was much smaller/less spacious. Decorative pillows look cheap and poor quality. No toiletries. Nothing inside the fridge. Bathroom was not cleaned well. There was a ball of hair in the shower. Breakfast: chaotic, rushed, got up from table to grab coffee and my table was immediately cleaned up with food and juice still at table. Felt like we were in a cruise ship. Not at all what we expected for a 4 star hotel. Seems like this hotel is more focused on the rooftop experience than the client experience. Will not be staying there again and will not recommend it.
Stayed 1 night in Oct 2025

6/10 Okay

Brenda, Isabela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expected much more for the price point
Stayed 3 nights in Sep 2025

10/10 Excellent

LILIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu was awesome!!!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ninad

Stayed 4 nights in Oct 2025

10/10 Excellent

cynthia nory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service!
Stayed 3 nights in Oct 2025

8/10 Good

Marta

Liked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Dayana Yelibet, Lincoln

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We love everything about the property except for the treatment we received, particularly at breakfast. Some of the waitresses were extremely rude, and I can provide names if needed. Customer service experience is essential in this line of work. It's important to show empathy towards customers! Overall, it was a really bad experience.
Stayed 3 nights in Oct 2025

6/10 Okay

Charles, Poolesville

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It really depends on your expectations, but for me, this hotel felt impersonal. The staff aren’t rude, but they make you feel like just another number, especially at the rooftop, where it's overcrowded and you’re mostly ignored. The included breakfast is average and also packed. If you're looking for a more enjoyable stay in Madrid, I’d suggest a boutique hotel instead. This one is too busy, and the customer service lacks any real attention. I wouldn’t recommend it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Olivia, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for easy and comfortable experiences in the center of Madrid
Stayed 1 night in Oct 2025

10/10 Excellent

Yandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Oct 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in excellent conditions!! Great service, beautiful rooftop!
Stayed 1 night in Oct 2025

10/10 Excellent

Billy, Brandon

Stayed 1 night in Oct 2025

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IFue una buena experiencia. Llevo muchos años visitando a Madrid y siempre busco al Riu.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lourdes

Stayed 2 nights in Oct 2025

10/10 Excellent

Aimin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good service. Like the rooftop bar the most. As guest, we could go up there and enjoy the panoramic views of Madrid as many as we wanted.
Stayed 3 nights in Oct 2025

10/10 Excellent

michele

Stayed 2 nights in Oct 2025

8/10 Good

Taeeun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Zaida

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooftop is amazing!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena higiene

Me parece bastante buena la limpieza de la habitación con su baño
Stayed 4 nights in Oct 2025

10/10 Excellent

Grisell

Liked: Cleanliness, staff & service, property conditions & facilities
The area was fantastic easy access to train and bus Very close to the Royal Palace Very close to two famous plazas everything was walking distance
Stayed 4 nights in Oct 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

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