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The Crew Hotel Kualanamu International Airport

3.0 star property

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Photo gallery for The Crew Hotel Kualanamu International Airport

Breakfast, lunch, dinner served; Indonesian cuisine
Aerial view
Lobby
Meeting facility
Economy Class | Desk, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free airport shuttle
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Jalan Arteri Bandara Kuala Namu No. 09, Medan, 20372
  • Place, Grand City Hall
    ‪34 min drive‬
  • Place, Great Mosque of Medan
    ‪35 min drive‬
  • Place, Maimun Palace
    ‪36 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪11 min drive‬

Room options

View all photos for Economy Class

Economy Class | Desk, free WiFi

Economy Class

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Business Class

Business Class | Desk, free WiFi

Business Class

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

The Crew Hotel Kualanamu International Airport

Along with a full-service spa, this hotel has a restaurant and spa services. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, laundry facilities, a 24-hour front desk and free newspapers are on-site.
The Crew Hotel Kualanamu International Airport offers 152 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
You'll find features such as free WiFi in public areas and a round-trip airport shuttle, plus a full-service spa at The Crew Hotel Kualanamu International Airport.
  • Free WiFi
  • Enjoy Indonesian cuisine while dining at Cockpit
  • Motorbike parking only
  • Treat yourself with a visit to the full-service spa
  • Amenities include free newspapers in reception, laundry facilities and a lift
  • 11.8 mi (19 km) from Maimun Palace and 11.8 mi (19 km) from Great Mosque of Medan
  • Free airport shuttle service
There's a restaurant on site. WiFi is free in public spaces. The Crew Hotel Kualanamu International Airport offers its guests a full-service spa. A roundtrip airport shuttle is free (available 24 hours). The Crew Hotel Kualanamu International Airport also features spa services, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Medan hotel.

Cockpit – This restaurant specialises in Indonesian cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Onsite motorcycle parking only

Food and drink

  • A restaurant

Restaurants on site

  • Cockpit

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Full-service spa

  • Spa open daily

Accessibility

  • Lift

More

  • 8 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Crew Hotel Kualanamu International Airport

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The Crew Hotel Kualanamu International Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crew Hotel KNO Medan

Crew Hotel KNO

Crew KNO Medan

Crew Hotel Kualanamu International Airport Medan

Crew Hotel Kualanamu International Airport

Crew Kualanamu International Airport Medan

Crew Kualanamu International Airport

The Crew Hotel KNO

Crew Kualanamu Airport

The Crew Kualanamu Medan

The Crew Hotel Kualanamu International Airport Hotel

The Crew Hotel Kualanamu International Airport Medan

The Crew Hotel Kualanamu International Airport Hotel Medan

The Crew Hotel Kualanamu International Airport Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 80 reviews
Rating 8 - Good. 30 out of 80 reviews
Rating 6 - Okay. 18 out of 80 reviews
Rating 4 - Poor. 8 out of 80 reviews
Rating 2 - Terrible. 6 out of 80 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

john d

Stayed 1 night in Jun 2023

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is reasonably big and very comfortable. The bathroom is clean but too small..
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Timir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport Close to airport Close to airport
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpfull. Recommend for a visvisit anytime.
Stayed 1 night in Jan 2019

8/10 Good

BigIslandGuy, Kona HI

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great for quick layover. This is a flight crew hotel so rooms have total darkness ability.
Stayed 1 night in Jul 2018

10/10 Excellent

Tudor

Nice, clean and good service

Great place to stay for a stop over
Stayed 1 night in Sep 2018

6/10 Okay

rs, sg

Liked: Cleanliness, property conditions & facilities, room comfort

Very close to airport

Super close to airport, got there in 10 minutes. Bit disappointed with breakfast experience, asked for vegetarian but got a big chicken in the box and wasn’t allowed to eat the buffet breakfast after that!
Stayed 1 night in Aug 2018

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Staff are welcoming us and free shuttle bus to airport standby for us at morning.
Stayed 1 night in Aug 2018

6/10 Okay

Edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The first day, when I checked in the hotel room at 2pm to 4 pm, I had experienced the aircon wasn’t working..it was very warm with the room facing the afternoons sun. No one attended to me after 2 complains.., so I packed up my luggage and informed the receptionist that I wanted to reject this room and so I went down to meet them at the receptionist counter got my room changed, But to a much smaller one ☹️.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
All good except for cold uninspiring breakfast
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great transit stay

I had an early flight so the location was perfect. The complimentary shuttle to the airport an added bonus. I chose business class room as the standard do not have any windows. The room and amenities was very clean and modern.
Stayed 1 night in Apr 2018

4/10 Poor

lim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Thin walls

If your sleep is easily disturb by sound, skip this hotel. Thin walls.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to airport and train station

Excellent quite place to stay if connections are required for air and train travel.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight and the staff were very helpfull
Stayed 1 night in Nov 2017

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Over all a nice hotel nice and comfortable.
Stayed 1 night in Nov 2017

6/10 Okay

Brayden, Australia

Liked: Cleanliness, room comfort

Its OK

Its ok for an overnight if linking flights as its close to airport. There is a breakfast available but no restaurant for meals which is a pain. I go next door to The Crew Hotel which is most probably a better choice if you need an all in one. Hotel is clean and cheap for the location.
Stayed 1 night in Aug 2017

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay was perfect

Some folks had issues here; we did not. Our room was clean and comfortable, no noise, no bugs, no issues. We wanted a hotel close to the airport and this ended up perfect. I wouldn't recommend staying at this location unless you are purposefully trying to remain close to the airport but if proximity and convenience is your goal then Crew should be a solid option.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay and rest

Nice place near food court and have 3D museum. This hotel have free shuttle bus to kualanamu airport. Nice hotel service
Stayed 1 night in Jun 2017

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