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Hotel Princess Taurito - All Inclusive

4.0 star property

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Photo gallery for Hotel Princess Taurito - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
49-inch flat-screen TV with satellite channels, TV, ping pong
View from room
2 restaurants; breakfast, lunch and dinner served
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Calle Alhambra, 8, Urbanizacion Taurito, Mogan, Gran Canaria, 35138
  • Place, Las Palmas Beaches
    ‪1 min walk‬
  • Place, Lago Taurito Water Park
    ‪2 min walk‬
  • Place, Canary Diving Adventures
    ‪7 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪44 min drive‬

Room options

View all photos for Standard Double Room, Balcony, Sea View (2 adults)

In-room safe, desk, blackout curtains, travel cot

Standard Double Room, Balcony, Sea View (2 adults)

7.4 out of 10
Good
(3 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Room, Balcony, Sea View (Essence, 2 adults)

In-room safe, desk, blackout curtains, travel cot

Junior Room, Balcony, Sea View (Essence, 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room Single Use, Balcony, Sea View

In-room safe, desk, blackout curtains, travel cot

Standard Double Room Single Use, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony, Sea View (3 adults)

In-room safe, desk, blackout curtains, travel cot

Standard Double Room, Balcony, Sea View (3 adults)

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony, Sea View (2 adults and 1 child)

In-room safe, desk, blackout curtains, travel cot

Standard Double Room, Balcony, Sea View (2 adults and 1 child)

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Balcony, Sea View (Essence, Single Use)

In-room safe, desk, blackout curtains, travel cot

Junior Suite, Balcony, Sea View (Essence, Single Use)

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 37 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony, Sea View (Essence, 2 adults)

In-room safe, desk, blackout curtains, travel cot

Standard Double Room, Balcony, Sea View (Essence, 2 adults)

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room Single Use, Balcony, Sea View (Essence)

In-room safe, desk, blackout curtains, travel cot

Standard Double Room Single Use, Balcony, Sea View (Essence)

  • Sea view
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony, Sea View (Essence, 2 adults and 1 child)

In-room safe, desk, blackout curtains, travel cot

Standard Double Room, Balcony, Sea View (Essence, 2 adults and 1 child)

  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Balcony, Sea View (Essence, 3 adults)

In-room safe, desk, blackout curtains, travel cot

Standard Double Room, Balcony, Sea View (Essence, 3 adults)

  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, sea view, balcony (Essence, 2 adults and 1 child)

In-room safe, desk, blackout curtains, travel cot

Junior Suite, sea view, balcony (Essence, 2 adults and 1 child)

  • Sea view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, sea view, balcony (Essence, 3 adults)

In-room safe, desk, blackout curtains, travel cot

Junior Suite, sea view, balcony (Essence, 3 adults)

  • Sea view
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Balcony, Sea View (Essence, 2 adults)

In-room safe, desk, blackout curtains, travel cot

Suite, Balcony, Sea View (Essence, 2 adults)

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Balcony, Sea View (Essence, 2 adults + 1 child)

In-room safe, desk, blackout curtains, travel cot

Suite, Balcony, Sea View (Essence, 2 adults + 1 child)

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Balcony, Sea View (Essence, 2 adults + 2 children)

In-room safe, desk, blackout curtains, travel cot

Suite, Balcony, Sea View (Essence, 2 adults + 2 children)

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Balcony, Sea View (Essence, 3 adults)

In-room safe, desk, blackout curtains, travel cot

Suite, Balcony, Sea View (Essence, 3 adults)

  • Sea view
  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, Balcony, Sea View (Essence, 2 adults)

In-room safe, desk, blackout curtains, travel cot

Executive Room, Balcony, Sea View (Essence, 2 adults)

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, Balcony, Sea View (Essence, 2 adults + 1 child)

In-room safe, desk, blackout curtains, travel cot

Executive Room, Balcony, Sea View (Essence, 2 adults + 1 child)

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, Balcony, Sea View (Essence, 2 adults + 2 children)

In-room safe, desk, blackout curtains, travel cot

Executive Room, Balcony, Sea View (Essence, 2 adults + 2 children)

  • Sea view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, Balcony, Sea View (Essence, 3 adults)

In-room safe, desk, blackout curtains, travel cot

Executive Room, Balcony, Sea View (Essence, 3 adults)

  • Sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Hotel Princess Taurito - All Inclusive

At Hotel Princess Taurito - All Inclusive, hit the nearby beach, dine on-site at Food Market or enjoy a drink at one of the property's 5 bars/lounges. Change of towels is available on request
Hotel Princess Taurito - All Inclusive offers 404 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 49-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.
During your stay at Hotel Princess Taurito - All Inclusive, you're just a quick walk from Lago Taurito Water Park. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • The 2 restaurants, beach bar and poolside bar offer choices for drinking and dining
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, fitness classes and archery
  • Steps from Lago Taurito Water Park and 7 minutes by car from Playa del Cura
Some rates at Hotel Princess Taurito - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Hotel Princess Taurito - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club and a children's pool.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This Beaux Arts property also offers a fitness centre, a garden and a terrace. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Princess Taurito - All Inclusive was completed in December 2024.

Smoking is allowed in designated areas at this 4-star Mogan property.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM. The property hosts a free manager's reception daily.
Food Market – This restaurant serves breakfast, lunch and dinner.
The One (solo Esencia) – This restaurant serves breakfast and dinner. Reservations are required. Open daily.
The Corner at The One – On-site bar. Open daily.
Bar piscina Oasis – On-site bar. Open daily.
Bar 1989 – On-site bar. Open daily.

All-inclusive details

All-inclusive room rates at Hotel Princess Taurito - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included
Basic alcoholic drinks included
Meals and beverages at companion properties

Land activities

Fitness facilities
Football
Spa facilities
Limited spa services
Children's club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 restaurants
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar 1989
  • Bar piscina Oasis
  • Food Market
  • The Corner at The One
  • The One (solo Esencia)

Things to do

  • 2 outdoor pools
  • Archery
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Gym
  • Nightclub
  • Shopping
  • Splash pad
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Lifeguards on site
  • Mini-fridge
  • Snack bar/deli
  • Splash pad
  • Travel cot
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • Beaux Arts architecture
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - December 2024
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurant.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.16 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: EUR 20 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Taurito Princess All Inclusive Mogan
Hotel Taurito Princess All Inclusive
Taurito Princess Mogan
Taurito Princess All Inclusive Mogan
Taurito Princess All Inclusive
Taurito Princess Inclusive Mo

Hotel Princess Taurito - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 154 out of 352 reviews
Rating 8 - Good. 144 out of 352 reviews
Rating 6 - Okay. 31 out of 352 reviews
Rating 4 - Poor. 13 out of 352 reviews
Rating 2 - Terrible. 10 out of 352 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Nyandeng

Good staff, clean nice hotel and decent all inclusive.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Staff was good food was good dtinks were good
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Olivier frédéric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxed hotel ,lovely friendly staff ,great food options ,the only disappointment was The One Restaurant, food was just ok there
Fab sunset in there beautiful gardens
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Mateo

Liked: Cleanliness, property conditions & facilities
The hotel was beautiful, very clean and a big variety in the buffet. The pool was nice but a bit to small for al the people
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Abdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a youn couple and this has been a really nice stay. We got golden bracelets and everything we could think of was included in our stay. Everyone is really friendly. The food is great and very fresh. Snacks are crunchy and the drinks are good enough to enjoy. The rooms are really silent also.
Stayed 7 nights in Sep 2025
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
No comments.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Frans

Liked: Cleanliness, staff & service, property conditions & facilities
beautifully situated
Stayed 6 nights in Apr 2023
Verified

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and experience was not great
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Tommi

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in very quiet location .

Amazing hotel for relaxing holiday , make sure you book essential all inclusive, it will give you access to a different restaurant to have breakfast and dinner , food was delish , great choice and good selection, beautiful views from junior suite rooms on higher floors , staff is super friendly . I don’t say that often , but I would definitely return . It was amazing stay !!!
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Allen Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained.
Stayed 4 nights in Feb 2024
Verified

2/10 Terrible

Jill

Disliked: Cleanliness, staff & service
Water all over when showering, for 5 days, offered change of room 11 pm at night or nothing, and i have my 84y mother that did not have strength to change room but was not offered help! they dont care about complaints. Very poor service over all. All-inclusive but not many drinks included and no drinking water includes! Water is extra, OMG, can't call it 4 stars and All-inclusive, No. Talked to other guests,they won't be coming back aswell
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mare
Stayed 7 nights in Dec 2024
Verified

8/10 Good

Thabie

Liked: Cleanliness, staff & service, amenities
I booked a double room - clean and functional. Had a smart TV however no apps on it or option to download which was very disappointing. Only had access to handful of loval/ international channels plus some sports/news ones. Not ideal if you’re planning to chill at the hotel. Only thin sheets available which wasn’t the best as it can be a little frosty over night. No irons in the hotel - only dry clean service which I’ve never encountered fresh bottle of water daily. Facilities in the hotel were amazing. Gorgeous pool, Billiards space available. Multiple restaurants and bar areas. Multiple lounge spacing near the pools. Worth noting though quite a bit not included in all inclusive drinks package e.g mojito etc cocktails not available at main restaurant - only tap wine, sangria and beer. Food let hotel down, even for an all inclusive it was really bad at times. Breakfast was good but lunch was consistently not up to par. Dinner service had some choice. Easy to get by. Staff were the shining factor for my stay. All very busy but so happy to help. All had a smile on entire time, made me feel very welcomed especially as a female solo traveller. Felt very safe at the hotel. Good value for money. I would return. Also bus stop is less than 10 minutes walk - very good transport links you can get bus to/from airport for 6 euros!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
We were dropped off at the bus drop off and had to roll our luggage through the entire resort to get to the front door. MTS was our transportation. We were told they should have taken us to the front door. Would have liked the opportunity to have other options for ordering food. Not just the buffet.
Verified

2/10 Terrible

Britain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Review: Wi-Fi didn’t reach 10th floor Food (bland, and hair in food) Room outdated Bathroom door handle broken in room Bathroom door did not close shut Towel rack broken in room Sewage smell from a/c in room Ants in room Elevator out of order Coffee machine out of order at dining facility No soap in the public bathroom Sangria stations empty Didn’t answer phone at reception desk Good review: Staff was nice and friendly Perfect beach location
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms had great balconies with amazing views. Front desk staff was awesome. Piano bar staff were friendly and attentive. But elevators either didn’t work or took 5-10 minutes to come to your floor and sometimes wouldn’t come at all. We were on 11th floor and had to walk up or down all those flights more times than I’d like to count. No drinkable water in the rooms and no bottled water was provided. Food although plentiful was bland. Overall it was an ok stay but would not return to this location.
Verified

4/10 Poor

Marcel Armand

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Beautiful hotel, room was small but acceptable, lovely area. Make sure you visit Mogan! But, the food and especially the cleanliness is terrible. The food is very repetitive, and they have no food safety standards. At the fry stations, they use the same utensils to put raw meat and fish on the fryer that they use to serve the cooked food to the guest. you are basically eating raw food. Also, the plates are grimy. Feel them when you pick them up and they feel like sand paper with food stuck to them. Good luck finding a clean one. The glasses at the self serve stations are not clean. There are coffee grounds stuck to them and brown liquid dripping off them. When I showed them to customer service, they took pictures of them and said they would 'report it', but 6 hours later, they were still there. They don't care about your safety. They claim that the food services are contracted out, but that's their problem, you pay for a quality that is not there. I and my wife and daughter all got extremely sick. They say that norovirus was going around, and that was likely what I got, but my wife and daughter's symptoms were different and we feel that was from the food. In their favour, (why they got 2 stars) was they seemed to be doing some extra cleaning in the lobby when we left, but too late. They knew the virus was going around, but were not taking any steps right away. I'm sure there are better resorts, I would avoid this one!
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Not really what I was expecting, but not terrible or as bad as people make it to be. It does have pros and cons. I would categorize this place more as a hotel than a resort. Bar service was limited and there was no flow to the buffet nor was it labeled as to the areas where the kids food was at. Choices for kids were limited, same with the snack bar. Food was not terrible they do have to cater the seasoning of the food to the masses. The room we had was really nice and more spacious than I expected. I did get the romantic package to surprise my family and they did a great job with it! House keeping was not what was expected they did not come clean the room (despite hanging the sign on the door requesting it and speaking to the front desk) until our 3rd day (take out the trash mainly), toiletries and coffee pods were never replenished. It was Slightly confusing as to where the entertainment amd activities were which were also limited but I am going to assume its because they are still trying to find their rhythm after reopening. Live music was pretty good just need a surround sound ;). Parking was convenient, the area was nice with the shops and water activities. Experience overall was ok again i categorze it as a hotel not a resort in the traditional sense, it is not as bad as other people make ot out to be and there is is room for improvement but i will attribute it to theor reopening and are trying to find their groove and on being better staffed.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Agostinho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre très belle et très propre avec une belle vue sur la plage et la piscine !! Personnel très sympathique et aux petits soins.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, amenities
Veldig bra
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Greta

Liked: Cleanliness, staff & service, amenities
Fina rum och utrymmen. Trevlig och hjälpsam personal i receptionen. Rent och snyggt
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
Mooie kamer, mooi uitzicht. Ruime keuze uit dranken en zeer behulpzaam personeel
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Vi var jättenöjda med allt!
Stayed 8 nights in Jan 2026

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