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Matsuya Ryokan

2.5 star property

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Front of property
Traditional Room, Shared Bathroom | Down duvets, individually decorated, free WiFi, bed sheets
Japanese Style Room for 4 people, Private Bathroom | Bathroom | Free toiletries, hair dryer, slippers, bidet
Ballroom
Traditional Room, Shared Bathroom | Down duvets, individually decorated, free WiFi, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
484, Motoyoshi-cho, Nagano, 380-0851
  • Place, Nio-mon Gate
    ‪2 min walk‬
  • Place, Zenko-ji Temple
    ‪3 min walk‬
  • Place, Nagano Prefectural Shinano Art Museum
    ‪6 min walk‬

Room options

View all photos for Traditional Room, Shared Bathroom

Traditional Room, Shared Bathroom | Down duvets, individually decorated, free WiFi, bed sheets

Traditional Room, Shared Bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room for 4 people, Private Bathroom

Japanese Style Room for 4 people, Private Bathroom | Down duvets, individually decorated, free WiFi, bed sheets

Japanese Style Room for 4 people, Private Bathroom

9.8 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

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About this property

Matsuya Ryokan

Along with a restaurant, this ryokan has laundry facilities and a front desk safe. Free WiFi in public areas and free self parking are also provided. Other amenities include a ballroom and a vending machine.
Matsuya Ryokan offers 13 accommodations with complimentary slippers and a hairdryer. Each accommodation is individually decorated. Beds feature down duvets. Flat-screen televisions are featured in guestrooms.

Bathrooms include bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Services include massages. Public bath/onsen services include an indoor public bath and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 4:00 PM to 10:00 PM.
Our customers tell us that they can't get enough of the helpful staff at Matsuya Ryokan. During your stay, you're just a quick walk from Nio-mon Gate. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and laundry facilities
  • Just a 3-minute walk from Zenko-ji Temple and 7 minutes on foot from Nagano Prefectural Shinano Art Museum
There's a restaurant on site. WiFi is free in public spaces. Matsuya Ryokan also features a vending machine, laundry facilities, and a front desk safe. Free self parking is available.

Smoking is allowed in designated areas at this Nagano ryokan.

For a fee, guests can enjoy a local cuisine breakfast daily from 7 AM to 9:00 AM.
Matsuya Ryokan has a restaurant on site.
Room service is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7 AM to 9:00 AM for a fee: JPY 1,650 for adults and JPY 1,650 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 3,850; reservation required
  • Kaiseki meal

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Spa

  • Massage
  • Public bath open from 4:00 PM - 10:00 PM
  • Public indoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Ballroom
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • In-room dining only
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 2 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 1650 for adults and from JPY 1650 for children
  • Hosted evening meal: JPY 3850

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
The front desk at this property is open daily from 7 AM - 9 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Set meals are served in guestrooms only (no menus or public dining).
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Matsuya Ryokan Nagano
Matsuya Nagano
Matsuya Ryokan Ryokan
Matsuya Ryokan Nagano
Matsuya Ryokan Ryokan Nagano

Matsuya Ryokan Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 112 out of 136 reviews
Rating 8 - Good. 19 out of 136 reviews
Rating 6 - Okay. 4 out of 136 reviews
Rating 4 - Poor. 0 out of 136 reviews
Rating 2 - Terrible. 1 out of 136 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Anass

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great traditional place with an amazing location!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities
We loved everything about our stay here. The room was comfortable and clean, the onsen was great, the staff, service and breakfast outstanding. This is a very traditional ryokan hotel in a wonderful location, very close to the Zenkōji temple and Nakamise St.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not think anything better. The location is literally next to the biggest temple in Nagano and on the main historical road. The breakfast is traditional japanese which is the perfect opportunity to try local cousine. Staff very very kind.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Wui Heng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ryokan to stay. Friendly and helpful staff.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with great hospitality. One of the most unique experiences of my life.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Great ryokan to stay at. Very close to the temple and dining district. Staff is very friendly and helpful. I would definitely stay here again.
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly. Perfect for families and for who wants to experience the traditional Japanese life.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable ryokan

Top location for staying at Nagano city, it’s right next to the famous Zenkoji temple. Many good restaurants within walking distance. Guest service is top notch as well.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like my grandmother was taking care of me. I loved this place, highly recommended.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and a lovely experience.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little public bath. Very kind owners.
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and pleasant. Traditional Japanese guesthouse with onsen. Great location near Zenko-ji temple. Good food options nearby. Very safe.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Giancarlo G.

The staff was very friendly and the hotel is located on the same street as one of the main temples in the area. Very convenient.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is welcoming and kind, this is a family run business for 6 generations! The half board breakfast and dinner are exceptional, kaiseki style and every dish is presented beautifully. The location is right on the ometesando, lots of foot traffic but quiet. Futons are comfortable. We loved our stay and want to go back!
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort

Very comfortable solo trip

Had an incredibly nice stay here, from the friendly staff to the perfectly clean room, and delicious breakfast. You get tea and different snacks each day in your room, so if you're the type to want to take it easy inside sometimes on your trip, it's very nice to have some quiet time in your room and sip on tea and try the different local sweets they give you each day.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at a traditional ryokan (at least I think so, it was the only ryokan we stayed at). Great location very close to Zenkoji Temple - this place is within the temple area and was even the Zenkoji Main Hall in the past. We had the dinner one night, which was an impressive feast! But maybe a bit much for my kids.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Qi'En

Liked: Cleanliness, staff & service, property conditions & facilities
Very authentic Japanese ryokan experience, authentic and delicious Japanese set meal breakfast, very lovely staff, and great English-speaking staff too, convenient location as it is close to Zenkoji temple and surrounding beautiful areas, also close to the bus-stop where you take the bus to other places such as Togakushi shrine or to Nagano station for the Shinkansen. Price was very reasonable for a ryokan in comparison to other places. Will definitely stay here again if I come back to Nagano (which I think I will as I loved Nagano) and if the price remains good!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Ryokan in a Perfect Location

A fantastic traditional ryokan within steps of the Zenkoji Temple. The owners and staff were delightful and we felt as though we were living in a family home. We stayed in room 16 on half board and are so glad we did. There are plenty of places to eat in the area but the food we were served in the ryokan were as good as anything we ate in 3 weeks in Japan. Nagano is a lovely town and a welcome change from Tokyo. Don’t forget to visit the Snow Monkeys - the highlight of our trip.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
This is such a beautiful historic property. It’s within the Zenkoji temple area and a fantastic find. We had the Japanese style room. Beds are hard but we are getting used to them. Staff are so lovely. This is a lovely family business. I would love to come here again.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Rodney G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay far exceeded my expectations. The location and accessibility are excellent. The surrounding are spectacular and basically part of the Temple and most importantly the hotel was spotless and the staff were exceptionally friendly. I was very happy and grateful for my stay. I highly recommend. Rodney-
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our best accommodation experience in Japan by far and the bar was already very high. It is a true gem with comfortable and spacious rooms, very friendly staff and the food is of a very high standard. It felt like a gourmet feast on the first night and then it got even better on the second! The onsen bath was simple but very welcome. And being almost on the steps to the delightful Zenoji temple and gardens was the icing on top of a very delicious cake!
Verified

10/10 Excellent

Abdessadk

Liked: Staff & service, amenities, property conditions & facilities
the whole area
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent traditional ryokan Japanese Inn

Fantastic traditional ryokan experience. Lovely friendly staff with good English. Breakfasts and dinner were excellent and different each day. It is an old inn, the bathrooms are small and you’re sleeping on foutons on the floor, so you must accept that’s part of the experience. But everything else is great and the location is absolutely superb, right on the steps leading to the gate and temple. Beautiful, peaceful area at night.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Matsuya Ryokan was our first Japanese style accommodation. We stayed here with our two boys. The baths were really lovely. The staff was incredibly sweet. It was literally steps from the Zenkoji Temple, which was amazing to visit. It's on the street with tons of shops and restaurants. We regret not reserving dinner with them the night we were there, especially since restaurants close very early in the evening.
Verified

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought this ryokan was amazing! The location is perfect, in the center of old Nagano and a few minutes walk from the temple (convenient to attend the early morning prayer). The staff was amazingly friendly and helpful. The Japanese breakfast was phenomenal; we didn't try the dinner as we asked for it too late. Note that you need to give the hotel a few days advance notice for meals; they didn't ask us proactively if we were interested in them. The staff was able to recommend other local restaurants for dinner, which was great too. Overall, we loved our stay and wish we could have stayed longer.
Stayed 1 night in Nov 2022