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Family Hotel La Luna

4.0 star property

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Photo gallery for Family Hotel La Luna

View from property
Beach nearby, sun-loungers, beach umbrellas, beach towels
2 bars/lounges, swim-up bar, poolside bar
Comfort family room, balcony | Minibar, in-room safe, desk, laptop workspace
Premium double room with extra bed, sea view, balcony | View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Jakišnica bb, Lun, Novalja, 53294
  • Place, beach near Gager
    ‪2 min walk‬
  • Place, beach near Stanišće
    ‪3 min walk‬
  • Place, beach near Jakišnica
    ‪3 min walk‬

Room options

View all photos for Standard double room with extra bed

Standard double room with extra bed | View from room

Standard double room with extra bed

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium double room with extra bed, sea view, balcony

Premium double room with extra bed, sea view, balcony | View from room

Premium double room with extra bed, sea view, balcony

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort double room with extra bed, side sea view

Comfort double room with extra bed, side sea view | View from room

Comfort double room with extra bed, side sea view

  • Partial sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort family room, balcony

Comfort family room, balcony | View from room

Comfort family room, balcony

  • Park view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior connected family room, balcony

Superior connected family room, balcony | Minibar, in-room safe, desk, laptop workspace

Superior connected family room, balcony

  • Park view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior double room with extra bed, park view, balcony

Superior double room with extra bed, park view, balcony | View from room

Superior double room with extra bed, park view, balcony

  • Park view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior connected family room, sea view, balcony

Superior connected family room, sea view, balcony | View from room

Superior connected family room, sea view, balcony

  • Partial sea view
  • 64 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Family Room, 1 Bedroom, Park View

Family Room, 1 Bedroom, Park View | View from room

Family Room, 1 Bedroom, Park View

  • Park view
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior double room with extra bed, sea view

Superior double room with extra bed, sea view | View from room

Superior double room with extra bed, sea view

  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Standard family room for 4 people, park view

Standard family room for 4 people, park view | Minibar, in-room safe, desk, laptop workspace

Standard family room for 4 people, park view

  • Park view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

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About this property

Family Hotel La Luna

Catch some rays at the nearby beach or spend the day relaxing at Family Hotel La Luna's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Family Hotel La Luna offers 96 accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Novalja hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Insula Salus has massage/treatment rooms. Services include facials, body wraps, detox wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Family Hotel La Luna, you'll be close to Olive Gardens of Lun. Free WiFi in public areas, 2 restaurants and 2 bars are available.
  • Free WiFi
  • Enjoy Mediterranean cuisine with ocean views at Oleaster, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to massages, body wraps or facials at Insula Salus
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 11.8 mi (19 km) from Zrće Beach and 25.7 mi (41.3 km) from Zavratnica Inlet
Some rates at Family Hotel La Luna are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Family Hotel La Luna such as a seasonal outdoor pool and an indoor pool.

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a children's pool, a steam room and a fitness centre. You'll have access to the indoor pool and outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Novalja hotel.

Oleaster – Overlooking the ocean, this buffet restaurant specialises in Mediterranean cuisine.
Solis – This beachfront brasserie serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Cocktail bar – This cocktail bar is located on the beach. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Family Hotel La Luna are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Cocktail bar
  • Oleaster
  • Solis

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Detox wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October to 31 March, EUR 1.33 per person, per night for adults; EUR 0.67 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April to 30 September, EUR 1.60 per person, per night for adults; EUR 0.80 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in September.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Luna Island Hotel
Luna Island Hotel Lun, Island Of Pag
Luna Hotel
Luna Island Hotel Novalja
Luna Island Novalja
La Luna Hotel
La Luna Island Hotel
Family Hotel La Luna Hotel
La Luna Hotel All inclusive

Family Hotel La Luna Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 87 reviews
Rating 8 - Good. 34 out of 87 reviews
Rating 6 - Okay. 17 out of 87 reviews
Rating 4 - Poor. 8 out of 87 reviews
Rating 2 - Terrible. 6 out of 87 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for families

My boyfriend and I stayed in this hotel for 3 nights and found it to be overall a good hotel. Good points: The private beach was very nice and towels were given The swimming pools were good The room was a great size and comfortable The breakfast had a good choice Bad points: The water pressure and temperature was terrible. Had a drip of a shower! The air conditioning didn't work very well Quite a few corners were cut to make things cheaper - the apple juice at breakfast was seriously watered down and there was a charge for fresh orange juice The food at dinner wasn't that great. There was alot of stuff going on for kids so would recommend this hotel for families.
Verified

10/10 Excellent

Marie-Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très bel hôtel. Les chambres sont propres et spacieuses. La piscine est pas très grande mais magnifique à côté de la mer. Il y a des transats partout. Le buffet est ok mais peu varié. Une semaine de ça ce serait bof. Le petit déjeuner est bien. Il y a un parking couvert mais je crois qu’il vaut mieux le réserver à l’avance. Le coin est un peu perdu au milieu de nulle part mais ça a son charme. Pas pour de longs séjours à mon avis. Mais pour un petit Break c’est idéal.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig personal med bra service. Hotellområdet rent och snygg. Bra mat i a la carte restaurangen. Perfekt ställe att bara koppla av på. Otroligt vackert.
Stayed 8 nights in Jul 2019
Verified

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour sympathique. Belle hôtel. Petit bémol pour l'état des douche.
Stayed 4 nights in Sep 2018
Verified

6/10 Okay

Bärli

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Großzügig ausgestattetes Hotel - mit Macken

Hotel liegt etwas außerhalb, daher sehr ruhig. Das Haus ist großzügig ausgestattet, wäre da nicht das Personal. Einige Mitarbeiter geben sich Mühe, vor allem an der Pool bar und a-la-carte Restaurant, im „normalem“ Restaurant sind die meisten Leute am Limit der Freundlichkeit. Zimmerservice könnte auch effizienter sein und öfter kommen, zumal je 50 Euro für frühes check-in und spätes Check-out verlangt wird. In den ersten Tagen, war die Auswahl am Frühstücksbüffet recht gering, dann als offenbar mehrere westliche Gäste eingetroffen waren, ist der Frühstücksbüffet reichhaltiger geworden. Auch eine zweite Kaffeemaschine ist wie durch einen wunder aufgetaucht. Ausgehmöglichkeiten gibt es kaum, im kleinen Fischerdorf gibt es 3 Restaurants (recht teuer). Man braucht ein Wagen oder Mofa um nach Novalja auszugehen. Wir haben uns trotzdem gut gefühlt.
Stayed 12 nights in Sep 2018
Verified

4/10 Poor

Marko

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is very poorly managed! The upkeep of rooms is almost non existent. The personal is mostly very friendly, but missing of right guidlance and caring professional menager is obvious. The food in “ a la carte “ restaurant is barely eatable. The property itself is really nice and it hurts to see how little would be needed to have a very nice hotel.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Verified traveller

In pace alla Luna, ma non fuori dal mondo

L'albergo e' piacevolmente situato in posizione vicino al mare e ben attrezzato:( spa, piscine, ottimo ristorante a self service... La baia nelle vicinanze (100 m) permette anche di bagnarsi in spiaggia con ciottoli ed con fondale di sabbia. Nonostante l'impressione all'arrivo di essere un po' sperduti , poi invece raggiungere altri punti dell'isola e' stato abbastanza comodo.
Stayed 4 nights in Aug 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Excellent location but the hotel shows its age, needs some remodeling.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Maria

la posizione del hotel e buona ,e il hotel e abbastanza bello tutto sommato ,ma manca il servizio ,le camere non sono pulite ,fanno fatica a pulire ,i camarieri preferiscono raccogliere i tavoli sporchi che vedere di cosa hai bisogno quando ti siedi a tavola,se vuoi fare una vacanza tranquilla chiude un occhio ,anzi due, per non rovinare la tua vacanza
Stayed 4 nights in Aug 2018
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schlimmes Hotel

Dies war das schlechteste 4 Sterne-Hotel, das ich je erlebt habe (und ich reise nicht selten). Vielleicht sogar überhaupt das schlechteste. Zunächst das wenig Positive: + Die Lage ist recht schön, eigener Strandzugang. Man könnte hier mehr draus machen. Hier die Kritikpunkte. Nur die "Highlights". Zimmer: - Dreckiger(!) Teppich, Badezimmer ungepflegt, auf dem Dach, auf das wir blickten, lag Müll! - Die Türen gehen nur mit Knallen zu, man hört es auf dem ganzen Flur (altmodische Technik). - Eine Lampe ging nicht, es dauerte 1,5 Tage bis repariert. - Safe funktionierte nicht richtig (ging nur jedes dritte Mal auf/zu, es wurde auch kein neuer geliefert). Restaurant - Essen sehr einfach für 4 Sterne. Sauna - Es waren nur 3 von eigentlich 4 Saunen überhaupt geöffnet, davon eine auch nur so halb (wurde nicht richtig heiß). Auf Nachfrage eher pampige Reaktionen, von wegen "Weiß nicht wann Techniker kommt", oder "ich wüsste es doch auch gerne"... Dabei hatte man am Anfang der Woche noch versichert, dass das "morgen" heil sei. Bewusste Täuschung. - Laute Musik läuft in der Sauna (Elektro). Wem es gefällt. Laut Berichten auch bei Massagen laute Musik. Ich konnte noch ein Runterdrehen verhandeln, angeblich gehe es nicht aus. - Putz blättert von Decke. - Eine Woche lang war Duschgel an der Wand leer. Service (bereichsübergreifend): UNGLAUBLICH. Lustloses Personal, man muss bei allem mehrfach fragen. Taxiservice kam nicht, trotzdem wollte für die Fahrt (Paket) abrechnen.
Stayed 9 nights in Aug 2018
Verified

6/10 Okay

Verified traveller

Management muss ausgetauscht werden!!!

Lage des Hotels ist optimal. Der/Die Eigentümer sowie das Management verabsäumen aus diesem Hotel etwas ansprechendes zu gestalten. Personal ist überfordert, einfache Reparaturen werden nicht durchgeführt.
Stayed 7 nights in Aug 2018
Verified

8/10 Good

MARIAG

Liked: Staff & service, property conditions & facilities, room comfort

Soggiorno più che soddisfacente

Ottimo hotel in riva al mare con buoni servizi,piscina,spa,camere spaziose,ristorante buffet,pool bar,ristorantino esterno a la carte,parcheggio,wifi. Stanza moderna,molto grande,letto king comodissimo,aria condizionata,tv,frigo bar,cassaforte,enorme bagno con vasca. Pulizie giornaliere,sufficienti. Ristorante a buffet con ottime pietanze,Colazione ripetitiva ma di buona qualità.Più che soddisfatti. Bella piscina esterna per adulti e bambini,con sdrai e baldacchini,pool bar e vista sul mare.Giochi gonfiabili a disposizione. Spiaggia privata in piattaforme di cemento 'piastrellate',mare con grossi sassi. Piscina interna,vasca idromasaggio e spa. Parcheggio gratuito e garage a pagamento. Per noi un bellissimo soggiorno,con buon rapporto qualità prezzo. Punti negativi : al chech-in viene dato un bracialetto per accedere ai servizi dell'hotel,in piscina,facilmente raggiungibile dall'esterno, c'erano diversi 'imbucati' che la monopolizzavano coi propri figli,recando disturbo agli altri ospiti.Stesso discorso per il parcheggio. L'hotel,dal quale si gode di un panorama stupendo, si trova in un paesino di pescatori nel bel mezzo del nulla,bisogna spostarsi in auto fino a Novaglia,20 minuti, per avere qualche servizio o fare qualcosa alla sera.
Stayed 3 nights in Aug 2018
Verified

6/10 Okay

Alexandra

Liked: Room comfort
Disliked: Property conditions & facilities
Izby boli staršie, koberce v izbách špinavé. Na izbe nám nefungovala klimatizácia. Vonkajší priestor okolo hotela veľmi pekný.
Stayed 9 nights in Jul 2018
Verified

4/10 Poor

Eve

Disliked: Cleanliness, property conditions & facilities, room comfort

Albergo carino sul mare ma sprovvisto di servizi

La mia esperienza non è stata positiva . mancanza di pressione d'acqua x fare la doccia. Mancanza di manutenzione nei bagni Pulizia scadente delle camere Frigo bar da terzo mondo Consiglio : non andate !!!!!!
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Herwig

Liked: Staff & service, room comfort

Sehr schöner Badeurlaub!

Lage, Service Team und Wasserzugang wunderbar! Das Bett (die Matratze) super! Wellnessbereich, 4 x Sauna, sehr gut! Frühstück sehr umfangreich! Ein paar Abzüge für die Reinlichkeit im Badezimmer und ein paar Kleinigkeiten im Hotel, die repariert werden sollten. Aber, Alles in Allem, ein wunderschöner Badeurlaub!
Stayed 7 nights in Jul 2018
Verified

8/10 Good

Trevor

Liked: Staff & service

Pag getaway

Beautiful location and secluded with private beach section in addition to the pool. Overall experience was very good and the facility is relaxing and scenery great. Staff was all very friendly and helpful. Great included breakfast buffet, on site restaurant was also delicious. Facility overall was a bit worn in, small things didn’t function properly (room key card, had to resort to physical key), air conditioning was lackluster in room, furniture felt dingey, gym is poorly outfitted. Unexpected and not the hotels fault, but lots and lots of relentless mosquitos at night across all of Pag island
Stayed 3 nights in Jun 2018
Verified

8/10 Good

Siegfried

Liked: Staff & service, room comfort

Ruhiges Hotel zum Entspannen

Ein ruhiges Hotel, das sehr gut zum Erholen und Entspannen geeignet ist. Die Reinigungskräfte könnten insbesondere im Badezimmer und beim Indoor-Pool etwas mehr Engagement zeigen. Auch ist die Anzahl der Parkplätze in Hotelnähe zu gering. Ich musste mein Auto 3 Tage etwas abseits auf der Straße parken. Das Service-Personal ist sehr freundlich. Für Kinder wurden keine Aktivitäten angeboten.
Stayed 7 nights in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel , great food and great service. We had amazing stay and I could recommend for everyone because this the best place to stay at Novalja
Stayed 3 nights in May 2018
Verified

2/10 Terrible

Lucien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No way

Position very good, but service orribile, breakfast enough but no so good quality, bathroom and room in general was no clean, restaurant incredible, so expensive for terrible quality allover fisch, the most expensive of island!!!....the see in front it's wonderful but the hotel NO!!!
Stayed 1 night in Aug 2017
Verified

2/10 Terrible

Ebbe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointment - We paid for what was not there

We disregarded the poor experience of other travelers. Our mistake they were correct. Air condition did not work and we had 31 deg C in the room. It was promised that it would be fixed the next day as the problem was found. That did not happen and absolutely no compensation of any kind were offered. This hotel is over sold and what you get is far from what you pay for. Dirty room, no towels available for the sun beds even though paid for, young and inexperienced personnel trying to cope with the short comings. We can not recommend others to check in here. Major changes needed first including honesty towards guest on problems up front instead of just hoping nobody reacts. New management recommended.
Stayed 2 nights in Aug 2017
Verified

2/10 Terrible

heidi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erittäin suuri pettymys

Kokemuksemme yleisarvosana HUONO! Henkilökunnan huono kielitaito, epäystävällisyys, kolmen päivän aikana oli vaikeaa saada puhtaita pyyhkeitä huoneeseen, sekä altaalle. Aika paljon aikaa joutui käyttämään pyyhkeiden metsästämiseen, kun pyysi apua henkilökunnalta he vain pyörittelivät päätään. Korkea hintataso. Lapset uivat altaassa ilman uimavaippoja. Huoneen ilmastointilaite ei toiminut, lämpötila aina vähintään +28. Hotellin sijainti keskellä ei mitään, lähin kaupunki 6 km taksimatkan päässä ja yhden suunnan hinta 30 eur. Wi-Fi toimi huonosti.
Stayed 3 nights in Jul 2017
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Zimmerservice, Handtücher für Strand und Zimmer mangelhaft, Balkon voller Schwalberkacke, 1 von 2 Fahrstühlen ohne Funktion, Minibar- und Barpreise zu hoch
Stayed 8 nights in Jun 2017
Verified

10/10 Excellent

Lakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with amazing views

Hotel is amazing Staff are ace Shout out to the bar staff Antonio, fern and mario And ana They were all ace making sure I had a drink in my hand at all times Hotel views are amazing and it's right next to the sea Staff advised of what to be cautious about and where to go for nights out Overall was a legendary stay We was in room 401 The only downfall was that the lift for that floor didn't work But this does not shadow the service provided On a side note there is one moody staff member he works at the reception at nights And makes a big deal out of everything From getting you a towel or advising for taxi numbers he is always moody and I pleasant to talk to
Stayed 3 nights in Jul 2017
Verified

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

i"ll be back!-))

location was end of island ,long driving ,... but finaly cristal clear water privat beach quiet beautifull sunrise
Stayed 1 night in Jul 2017
Verified

6/10 Okay

amber

okay hotel

pros: nice view,relaxing. good restaurant even though only had 4 options to choose from, not full menu. cons: i booked here because they stated they were close to the party area at zrce, but it was a 25 minute drive costing $40 each way, which really adds up and made it so i could only visit the beach once a day because of cost. i booked a panoramic sea view room, they gave me a regular balcony with the view of the side of the building and partial sea view in the distance. i had to go back down and argue with them that this was not the room i booked, after some conversation they gave me the panoramic room i booked. the elevator broken and no one helped me with my bags so i to carry it all back down after carrying it up, not a big deal for me as i am capable but still unlike most hotels who have someone to offer to help. i was only here two nights and after the first night they told me i had to move rooms, because they needed to do a/c work and the pipes were over my room that they had to get to, i asked if they could please wait one more day since my stay was only 2 days long and they told me no, and that i had to wake up and move at 10:00am. after discussing it further we agreed i would move out at 2:00pm and they offered me a nicer room and a massage, they told me i was moving to the 2 bedroom apartment they had, and that it was big and id be happier there. the next day they did give me the massage but downgraded me to a normal room which was disappointing.
Stayed 3 nights in Jun 2017