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The Shells Resort & Spa Phu Quoc

5.0 star property

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Photo gallery for The Shells Resort & Spa Phu Quoc

Luxury Suite, Ocean View | Living area
Luxury Suite, Ocean View | Beach/ocean view
Luxury Villa, Poolside | Minibar, in-room safe, individually furnished, desk
Luxury Suite, Ocean View | View from room
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, An Giang
  • Place, Dinh Ba Thuy-Long Thanh-Mau
    ‪8 min drive‬
  • Place, Phu Quoc Night Market
    ‪9 min drive‬
  • Place, San Van Dong Duong Dong Stadium
    ‪9 min drive‬
  • Airport, Phu Quoc (PQC-Phu Quoc Intl.)
    ‪27 min drive‬

Room options

View all photos for Premium Room, Ocean View

Premium Room, Ocean View | Minibar, in-room safe, individually furnished, desk

Premium Room, Ocean View

7.4 out of 10
Good
(9 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

  • Ocean view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 135 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside | Minibar, in-room safe, individually furnished, desk

Luxury Villa, Poolside

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Suite with Ocean View

Minibar, in-room safe, individually furnished, desk

Family Suite with Ocean View

  • Sleeps 4

View all photos for Luxury Villa with Garden View

Minibar, in-room safe, individually furnished, desk

Luxury Villa with Garden View

  • Sleeps 2

View all photos for Luxury Suite Ocean View

Minibar, in-room safe, individually furnished, desk

Luxury Suite Ocean View

  • Sleeps 2

View all photos for Luxury Villa With Poolside

Minibar, in-room safe, individually furnished, desk

Luxury Villa With Poolside

  • Sleeps 2

View all photos for Premium Deluxe Room with Ocean View

Lobby

Premium Deluxe Room with Ocean View

  • Sleeps 2

View all photos for Spa Inclusive Luxury Villa Garden

Minibar, in-room safe, individually furnished, desk

Spa Inclusive Luxury Villa Garden

  • Sleeps 2

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4.4 out of 5, Excellent, 921 reviews
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About this property

The Shells Resort & Spa Phu Quoc

Spend the day relaxing on The Shells Resort & Spa Phu Quoc's private sand beach or pampering yourself at the resort's full-service spa.
The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually furnished accommodation includes desks. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the resort include a private beach, an outdoor pool and a steam room.
The on-site spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at The Shells Resort & Spa Phu Quoc. During your stay, you'll be close to Phu Quoc Night Market. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a beachfront location while dining at FLOW Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, aromatherapy or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach and a steam room
  • 2.8 mi (4.5 km) from Phu Quoc Night Market and 13 mi (20.9 km) from Vinpearl Safari
  • Free airport shuttle service
Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Shells Resort & Spa Phu Quoc such as an outdoor pool and a steam room.

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
FLOW Restaurant – This beachfront restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 38.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Shells Resort & Spa Phu Quoc offers transfers from the airport. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 614 reviews
Rating 8 - Good. 207 out of 614 reviews
Rating 6 - Okay. 59 out of 614 reviews
Rating 4 - Poor. 29 out of 614 reviews
Rating 2 - Terrible. 19 out of 614 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marwan

Stayed 2 nights in Nov 2025

10/10 Excellent

Rishabh

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Coconut tree banana boat ride
Stayed 3 nights in Nov 2025

2/10 Terrible

Justine

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Stayed 4 nights in Oct 2025

8/10 Good

Uday

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
Stayed 4 nights in Oct 2025

8/10 Good

CHAN FAI CLEMENT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sunset view.
Stayed 2 nights in Oct 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

YUBIN

Stayed 2 nights in Sep 2025

10/10 Excellent

Munish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Great staff Amazing pool and view
Stayed 4 nights in Aug 2025

8/10 Good

Sok Yee

Travelled with group
Disliked: Amenities, property conditions & facilities
My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
Stayed 3 nights in Jul 2025

8/10 Good

Lex E

Business traveller
Liked: Staff & service, room comfort

Very nice

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Stayed 2 nights in Apr 2025

8/10 Good

Wai Lan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Stayed 2 nights in Mar 2025

8/10 Good

Lai

Very spacious, quiet environment.
Stayed 7 nights in Mar 2025

10/10 Excellent

Julia

Stayed 2 nights in Mar 2025

10/10 Excellent

jeff

Stayed 2 nights in Mar 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from town
Stayed 2 nights in Feb 2025

8/10 Good

hyoseon

Stayed 3 nights in Feb 2025

4/10 Poor

CHI LAP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Stayed 10 nights in Jan 2025

10/10 Excellent

BYEONGEUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

2/10 Terrible

Yen-nhi Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price. Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Burt

Stayed 3 nights in Jan 2025

8/10 Good

hyojin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day. Service was a bit slow in the restaurant but breakfast was self serve and well stocked. Would highly recommend this hotel
Stayed 7 nights in Dec 2024

2/10 Terrible

Gayathri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam. Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned. And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel. The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest! The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around. I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up! The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!
Stayed 1 night in Dec 2023