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Koox City Garden Hotel

2.5 star property

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Photo gallery for Koox City Garden Hotel

Exterior
Standard Room | Hypo-allergenic bedding, blackout curtains, free WiFi
Hallway
Front of property
Reception

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Av. Constituyentes esq 1a Av. Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Central Square
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, blackout curtains, free WiFi

Standard Room

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds
  • Free Wi-Fi

Similar properties

Interior
Marelle Hotel Boutique
Downtown Playa del Carmen
  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
3.0 out of 5, 6 reviews
The price is €47
includes taxes & fees
14 May - 15 May
Marelle Hotel Boutique

About this property

Koox City Garden Hotel

An outdoor pool, tour/ticket assistance and a garden are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a picnic area.
Koox City Garden Hotel offers 16 air-conditioned accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels.

Bathrooms include a shower. This Playa del Carmen hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Koox City Garden Hotel, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas and an outdoor pool.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 5 minutes on foot from Playa del Carmen Main Beach
  • Pets welcome free of charge
Koox City Garden Hotel offers its guests an outdoor pool, tour/ticket assistance, and a garden. Public spaces have free WiFi.

This Playa del Carmen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [Koox Playa on First Avenue North between 12th and 14th streets.]

Information provided by the property may be translated using automated translation tools

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Koox Playa on First Avenue North between 12th and 14th streets.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8 AM to 8 PM

Property is also known as

Ko'ox City Garden

Ko'ox City Garden Hotel

Ko'ox City Garden Hotel Playa del Carmen

Ko'ox City Garden Playa del Carmen

Koox City Garden Hotel Playa del Carmen

Koox City Garden Hotel

Koox City Garden Playa del Carmen

Koox City Garden

Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico

Koox City Garden Hotel Hotel

Koox City Garden Hotel Playa del Carmen

Koox City Garden Hotel Hotel Playa del Carmen

Koox City Garden Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 12 out of 90 reviews
Rating 8 - Good. 27 out of 90 reviews
Rating 6 - Okay. 24 out of 90 reviews
Rating 4 - Poor. 11 out of 90 reviews
Rating 2 - Terrible. 16 out of 90 reviews

7.0/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel , clean , very close to 5th ave , friendly staff
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Fake advertisement

First and foremost they are advertising free parking, well when you get there the reception is a block away from the actual rooms, after checking in I asked where the “free parking was” and the receptionist said “there is no free”, “ you have to pay your own parking or drive around until you find one”. I then continued saying that it was advertised as free parking and he ignored me and I even showed him the hotel advertisement and amenities and he just ignored me, after I said “ its illegal and its fake advertisement”, he only said: I dont know why the website said that, ill tell my manager tomorrow”. There was no attempt to make it right, after all i selected this hotel based on that, if you are renting a car you wanna make sure its safe and a crash or event doesn’t ruin your vacation”. I had to pay private parking whis cost me 250 pesos, If I had known that I wouldve looked for another hotel to be honest. I walked into the room and the ceiling fan wasnt working but at least the AC was. Overall the room was clean and comfortable, this is the first bad rating I ever give on expedia.
Stayed 1 night in Mar 2018

2/10 Terrible

Dolly, Canada

Disliked: Staff & service, property conditions & facilities, room comfort

Awful, awful and did I mention awful

Check in is not on the property, but is a block away. No one mentioned this to me before I arrived at 10pm. Both sites were full and I was given a room in a 3rd site 5 blocks away. The front desk clerk did have someone go with me to find the "deluxe" room. Staff is not friendly and do not seem concerned about customer satisfaction. The noise in City "Garden" is deafening at night...the performers might as well as have been right in our room. DO NOT STAY HERE! EVER!
Stayed 1 night in Feb 2018

6/10 Okay

Rachel, New Zealand

Great proximity to beach and restaurants

Nothing fancy, but perfectly pleasant with good location.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

close to activities

If you want to dance and party all night this is the best place for you. You are walking distance to 5th Avenue activities. If you want sleep, don’t stay here. There’s all types of music playing all night long.
Stayed 1 night in Jan 2018

8/10 Good

Alison

Liked: Cleanliness, staff & service
Staff was friendly and efficient. Everything in the room worked well (hot water, A/C, cable) but the wifi was spotty. It can be noisy at night due to the location, plenty of bars and restaurants playing loud music late into the night. There is a coffee shop on the ground floor open from 7am-midnight so that is an added bonus. For a budget traveler looking to spend a few nights in Playa this hotel could be a good option.
Stayed 4 nights in Dec 2017

8/10 Good

J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal on budget.

Good room, very reasonable price. Safe and convenient.
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Basic

Expensive for the condition of the rooms. Lots of stairs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Luis, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel location

The hotel, the location and the attention was great, the only thing that we didn't like was the bedroom that was assigned to us, which was room #317 and the poor wifi signal in the room.

4/10 Poor

CD, Q.R. Mexico

Disliked: Staff & service, property conditions & facilities, room comfort

Very run down, In need of some serious updating

The beds were some of the worst ever experienced, They only provided box spring mattresses which resulted in severe back-pain and a very restless night. The refrigerator in the room was rusting out. The palapa roof covering the terrace had so many holes in it, that rain poured through like there was no covering at all. They had no parking so after searching for at least 30 minutes we were able to find something on the street a couple blocks away. The staff working the hotel seemed annoyed and bothered for having to be there.

2/10 Terrible

alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience ever

Had the worst experience ever at this "hotel", after booking a room for two on the same day, we get there late at night and first we got told theres no room available, then after arguing with the hotel staff for half hr (they barely speak any English) they tell us yes they have a room but we have to give them 200$ cash and a passport (after we alredy paid thru hotels.com) because they couldn't verify the booking or whatever they were trying to tell us in Spanish, even tho I send them emails with confirmation numbers and payment details right there as we were speaking. I called the website customers service and after a good hr and getting really tired and fed up with the situation we finally got it sort it out and got our room. Hotel staff was extremely rude, unlike all the places Ive ever been in Mexico, where people are more than friendly, the next day there was someone else at the desk who was actually nice and apologized for the inconvenience the night before, still I would not raccomand staying at this hotel, also room was old and smelly and shower didnt have hot water, but that wasnt an issue considering its Mexico and it was very warm outside, another issue was the noise in the hall at any hour and on the street. We paid an outrageous $160 dollars for a 1 star hotel, probably the worst hotel experience in my life! Thank God the rest of the trip was epic! I wouldnt raccomand staying here to my worst enemy...

2/10 Terrible

Danielle, Blyth, Northumberland

Disliked: Staff & service, property conditions & facilities, room comfort

Worst hotel in Playa.

Utterly shocking hotel for the high price. For the money we paid, the least we would have expected is glass in the windows! But apparently as it wasn't specified in our booking confirmation, the management were surprised that we took issue with that! Speaking of which, very few items that were on the booking confirmation were available... Private balcony, no. Minibar, no. Pool, not that we would step foot in. Hot water from the tap, no. Surprised there was a roof really! And the management's reaction? Contact hotels.com and complain. So I do that and precisely nothing. Utterly disgusted with the whole experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To make it easier, there is nothing positive to say about this place. Not coming back and would never recommend it.

6/10 Okay

Mac, BC Canada

Not Bad...

Internet does not work! So if you need this for booking or planning forget it. Place backs onto clubs on the strip so noise can be an issue. Not a bad overall location but the price is high for what you get. If you walk off the street look to pay $170.00 so I think they list a high price so it seems you are getting a good 50% off deal. There are lots of places around but Playa del Carmen is all about money not choices for the budget traveler

6/10 Okay

Barbara, Orem, Ut

Liked: Cleanliness, staff & service, property conditions & facilities

Kooxs Garden Hotel

We stayed here for one night while on our way through Mexico. Pros: central location to restaurants, the taco stand next door was fantastic. shops and beach. Really good AC and fridge. Everyone was really nice and the courtyard was a beautiful garden with a pool. The room was clean and they gave you a key to lock the door. Cons: wifi is only in common area. We were also put in a room that connects to a bar so there was loud music until two am. So if you stay here remember to bring ear plugs.

4/10 Poor

Heather, SF, CA

Disliked: Cleanliness, staff & service, property conditions & facilities

Overpriced for quality of service

Hotel would have been fine at a fraction of the cost, but for $200 a night, you shouldn't have to ask staff three times for a few extra ratty towels or a roll of toilet paper. Won't stay here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

There were bugs in the bed, no hot water and customer service did not exist. It was way overpriced for the condition. I highly suggest booking another hotel.

8/10 Good

Laura, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable Playa del Carmen gem

Close to beach, restaurants and venders. Smaller hotel, helpful staff and nice little place for price and location. It was a little noisy at night but it is near the action in town and I slept fine. Again, great place for the price. Keep food in fridge...little tiny ants will find it otherwise.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

SLEEPING IN A NIGHTCLUB

This hotel was the worst experience I ever had and I have traveled all over the world. I was in room 3 right at the back of the hotel and this room should be nothing more than a storage room as the noise from the club next door makes it impossible to sleep, I paid $200.00 USD and was unable to sleep. The management was not very nice to deaq with he compensated me with a free breakfast that was not fit for a dog to eat. I would never ever recommend any property that KOOX owns as they have no management and do not understand customer service what so ever.

10/10 Excellent

Rosalind, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wild woman fresh from Guatemala jungle

I arrived after an 20 hour bus ride from Guatemala City--which included being left behind at the Belize border--only to find that my other hotel had no reception and the owner would not take my calls, emails, etc. Got online with HOTELS.COM and found KO'OX. Booked it and walked right over. Unfortunately I got there before the electronic reservation did and had to convince the front desk that I really was registered and paid. This is the part that makes the hotel great: imagine a rabid-looking and acting gringa arrives demanding a key to her room when you have no record of her stay!! The reception desk Senor was such a gentleman!! He gave me a key to a great room which, after 3 weeks in the Guatemala jungle, was HEAVEN: so big and beautiful and had scalding-hot water and a giant pillow-top mattress and only ONE BLOCK to a beautiful, sandy beach--actually the best beach in Playa! My apologies to the night clerk and recptionist and my THANKS for your great manners in the face of my total lack of them. I now know when my limit for staying civilized has been reached, but you both still were able to handle my break-down with grace. THANKS!

2/10 Terrible

rl, las vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

You get what you pay for

Dont stay here, at check in you have to walk 3 blocks to another hotel to complete paperwork, construction noise starting 7 am

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Bugs hotel

Hotel with bugs, roaches and other very small bugs. Swimming pool very dirty

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