2/10 Terrible
Patrick, Colorado Springs
18 Apr 2025
Arrived early as it was an extremely long drive and was extremely tired. There was a smell as soon as I walked in the lobby but decided to overlook it. After walking into a dirty room I couldn't just hop into bed. I found dirty holey sheets so I decided to sleep on top of the sheets. Started getting itchy so decided to do a thorough inspection. carpets were torn, silly string on the walls, an unknown black thing appeared on my cooler. The smell of weed was starting to overcome the halls. Bathroom toilet didn't flush without holding the handle down. Etc, etc ,etc. went to the front desk to let them know I couldn't stay their and they said they still had to charge me for 1 night until their inspection was complete. I said fine and left. Same day 2 charges for the same exact amount appear on my account. Front desk clerk claims 1 is a pre-authorization and the other is a charge and argues that I wasn't double charged. A pre-authorization is a hold on those funds so yes it is a charge. Fine she said one day it would release back. Keep in mind this all happened on a Tuesday morning. Here we are on Friday and the pre-authorization has finally dropped, The follow up call that I was promised still hasn't come. No resolution from the hotel. Will follow up once I get a call from this place.
Patrick
Stayed 2 nights in Apr 2025