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Aparthotel

Randor Residence Tokyo Suites

3.0 star property

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Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi
Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi
Family Suite, 3 Bedrooms | Living area | Flat-screen TV
Reception
Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub | In-room dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Washer
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
4-37-1 Arakawa, Tokyo, Tokyo Prefecture, 116-0002
  • Ueno Park
    ‪3 min drive‬
  • Sensoji Temple
    ‪4 min drive‬
  • Tokyo Dome
    ‪7 min drive‬
  • Tokyo (HND-Haneda)
    ‪24 min drive‬

Room options

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Living area | Flat-screen TV

Family Suite, 3 Bedrooms

  • 82 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 Single Beds, 1 Double Bed, 7 Single Futons and 1 Single Sofa Bed

View all photos for Deluxe Suite, 3 Bedrooms

Deluxe Suite, 3 Bedrooms | Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • 3 bedrooms
  • Sleeps 12
  • 4 Single Beds, 7 Single Futons and 1 Single Sofa Bed

View all photos for Romantic Studio Suite, 1 Queen Bed, Non Smoking, Hot Tub

Romantic Studio Suite, 1 Queen Bed, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi

Romantic Studio Suite, 1 Queen Bed, Non Smoking, Hot Tub

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Comfort Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite, Multiple Beds, Non Smoking, Hot Tub

  • 35 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Luxury Studio Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Luxury Studio Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave | Living area | Flat-screen TV

Luxury Studio Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons

View all photos for Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub

  • 48 sq m
  • Sleeps 6
  • 4 Single Beds and 1 Double Bed

View all photos for Exclusive Suite, Multiple Bedrooms, Accessible

Exclusive Suite, Multiple Bedrooms, Accessible | Living area | Flat-screen TV

Exclusive Suite, Multiple Bedrooms, Accessible

  • 82 sq m
  • 2 bedrooms
  • Sleeps 12
  • 2 Single Beds, 1 Double Bed and 8 Single Futons

View all photos for Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub | Individually decorated, individually furnished, soundproofing, free WiFi

Premium Studio Suite, Multiple Beds, Non Smoking, Hot Tub

  • 41 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Futons

View all photos for Presidential Studio Suite, Non Smoking, Refrigerator & Microwave

Presidential Studio Suite, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, soundproofing, free WiFi

Presidential Studio Suite, Non Smoking, Refrigerator & Microwave

  • 100 sq m
  • Sleeps 10
  • 2 Double Beds and 6 Single Futons

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About this property

Randor Residence Tokyo Suites

Aparthotel in Tokyo, near Ueno Park
Along with concierge services, this smoke-free aparthotel has express check-in and express check-out. WiFi in public areas is free. Each apartment offers a washing machine and a fridge, plus free WiFi, free wired Internet and a flat-screen TV. Added amenities include a microwave, a stovetop and an electric kettle. Limited housekeeping is available.
Randor Residence Tokyo Suites offers 11 air-conditioned accommodations with complimentary slippers and a hairdryer. Each accommodation is individually furnished and decorated. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

This Tokyo aparthotel provides complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a limited basis.

Our customers tell us that they can't get enough of the helpful staff at Randor Residence Tokyo Suites. During your stay, you'll be within walking distance of Nippori Textile Town. Free WiFi in public areas and concierge services are available. This comfortable aparthotel has 11 apartments. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each apartment.
  • Each apartment offers a washing machine, a flat-screen TV and a fridge
  • Free WiFi and wired Internet
  • Services include a concierge and luggage storage
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 5-minute drive from Sensoji Temple and a few minutes from Ueno Park
Randor Residence Tokyo Suites offers its guests concierge services, express check-in, and express check-out. Public spaces have free WiFi and wired Internet.

This 3-star Tokyo aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Laundry

  • Coin laundry
  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (limited availability)
  • Limited-hour front desk
  • Luggage storage

Location highlights

  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 11 units
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 8:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Grand Machiya Second Apartment Tokyo
Grand Machiya Second Apartment
Grand Machiya Second Tokyo
Randor Tokyo Suites Tokyo
Randor Residence Tokyo Suites Tokyo
Randor Residence Tokyo Suites Aparthotel
Randor Residence Tokyo Suites Aparthotel Tokyo

Randor Residence Tokyo Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 101 out of 226 reviews
Rating 8 - Good. 57 out of 226 reviews
Rating 6 - Okay. 41 out of 226 reviews
Rating 4 - Poor. 12 out of 226 reviews
Rating 2 - Terrible. 15 out of 226 reviews

7.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

CARLY

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were very disappointed with our apartment. It was dirty, run down, and not as described. It was supposed to have multiple beds and a kitchen, but the only furniture in the room when we arrived was one small double bed, a dirty dining table with sticky drink rings on it, and two wooden stools. The so called kitchen was one very small bench with a sink and hotplates, and an old mini fridge with no freezer section and that barely worked. When we asked about the multiple beds and microwave, they brought in an old microwave from the storeroom as well as a very dirty futon mattress that felt like sleeping on the floor. There wasn’t even a lounge of any kind and the kitchen utensils were incredibly limited. We ended up buying a camping mattress and toaster, and eating our toast out of bowls as there weren’t even any plates. There were also no proper blinds so we were woken up before 5am every morning as that’s when the sun comes up in Tokyo! The whole place was so depressing we considered just leaving, forfeiting the money we had paid, and staying at a different hotel. The only good thing about the place was the location.
Stayed 9 nights in May 2025

8/10 Good

Thuy

Travelled with family and small children
Liked: Cleanliness
Nice space a bit dusty and broken floor and stain on the couch was a damper. Close to station
Stayed 3 nights in May 2025

6/10 Okay

Christopher

Travelled with group
Disliked: Amenities, property conditions & facilities
So this isn't a full-service hotel, and anyone staying here would do well to set their expectations appropriately. The biggest upside of our long (2-week) stay was the size and brightness of the room. A big kitchen table (6 ppl) to work at. If you need to accommodate up to about 8 people, it'll be cozy but you can do it. The worst part was the condition of the apartment, which had a full-on busted couch (seats, arm), and was clean enough, but needed a deep clean. Honestly, every soft-surface in the hotel (rooms, lounge, etc.) needs to be cleaned with a steam-cleaner and stain remover, and then hit with febreeze. Nothing was dirty, but there were a lot of worn-in stains and a lack of "freshness." An overall nickel-and-diming feel to the proceedings. Had one really terse and crappy exchange with the hotel staff via email that was really surprising, which I chalked up to a translation error. Had one AMAZING interaction with hotel staffer "Nakatani" via email. He is literally the best staffer we encountered and I hope he is well compensated and sticks around, for the hotel's sake. Oh, and if you're sensitive to traffic or train noise, you really shouldn't stay here. All in all, this should be considered a deeply budget hotel and considering the amount of space you get for the relatively low-price, it's a decent trade off.
Stayed 15 nights in May 2025

8/10 Good

Jordan

Travelled with family and small children
Liked: Cleanliness
7/11. The room was clean and comfortable
Stayed 3 nights in May 2025

6/10 Okay

Leonard

Travelled with family
Disliked: Room comfort
Hotel for the most part was good. Our room on the other hand, we had some broken windows, no room number on the door, broken curtains, the toilet paper holder needs a little tightening on the screws, the remote for the ac has some crust on it, window sill was dusty, one of the doors had a hole on it, damage to the center devider ,and the projector did not work. We ended up just using our hotel room for storage. I can see lots of potential since the room was very spacious and bus station was right outside the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Great hotel. Clean. Friendly staff. Good location.

This was booked half hour before we arrived because the last one didn't work out. We paid more than what we normally would pay but it was necessary and hotel had an elevator. We booked the last room and arrived just before 10pm. No issues with finding it or checking in. Near bus stop and 12-20 minutes walk to train station depending on the station. Several convience stores nearby. Decent area and clean but can be a bit noisy at times with traffic. View of sky tower outside our windows. The room was lacking some things but we spoke to front desk and they took care of it right away. Would recommend for a family stay.
Stayed 3 nights in May 2025

10/10 Excellent

Arjun

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was walkable distance from the location which help lots with time management
Stayed 7 nights in May 2025

2/10 Terrible

Tioata

Disliked: Cleanliness, amenities, property conditions & facilities
didn’t oike anything, the place was full of mold, dust altogether was just dirty and unhygienic. Oven didn't work couldn't cook the food we brought so it was a waste of our money. Told them and they said to use the microwave 😡. Smell in the room was so bloody bad. Fake advertising 😡.
Stayed 7 nights in May 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property provided lots of space compared to previous places we stayed at. It was comfortable and had everything we needed for our family of five. The people working there were very friendly and helpful. We wanted our towels replaced and though it looked like they were done their shift and about to leave, they put in the effort to get us new towels. Only complaint was that the sofa was dirty with stains. We didn't really need the sofa, but they really should replace it.
Stayed 4 nights in Apr 2025

10/10 Excellent

gabriela, Yuba City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious and modern. We loved that it had a full size fridge, stove, and microwave. The beds were comfortable as well.
Stayed 4 nights in Apr 2025

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Niki

Stayed 7 nights in Apr 2025

4/10 Poor

Luisa

Disliked: Cleanliness, property conditions & facilities
Poor conditions of the hall and some items in bad condition inside. The area is not bad but is far from everything. The best thing is de 7 eleven so close.
Stayed 2 nights in Apr 2025

4/10 Poor

Sheryl

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would not recommend. Designed more like a youth hostel. Biggest issues were the MIA front desk staff and the cleanliness of the room (particularly the bath tub/shower area). We had other issues with clarity in communication over check out but the main reasons why we booked these facilities - to have a front desk for help and an "upgraded" room for the bath - failed on both fronts. I'm pretty sure the bathtub had not been cleaned and disinfected in quite some time. The walls and furniture were all damaged and the trashcans (like the lids) were dirty. So if you expect the room to be updated and/or clean and any help from the front desk, this would not be the place for you. There are better options at this price point out there.
Stayed 4 nights in Apr 2025

6/10 Okay

John

Stayed 2 nights in Apr 2025

8/10 Good

Ice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money, staff not always the friendlist
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Wonderful for family to stay

Stayed 11 nights in Feb 2025

6/10 Okay

Elizabeth

Travelled with group
Stayed 3 nights in Dec 2024

10/10 Excellent

HYUNBEEN

Travelled with group
Liked: Cleanliness, room comfort
전반적으로 깔끔해서 마음에 들었음 12인실이라 그런지 8명이서 사용했는데 넉넉했고, 특히 침대 방을 사용한 친구들 만족도가 높았음 나는 바닥에 요 깔고 자는 걸 좋아하는데 이 쪽 방이 4명 분 요가 깔려서 충분히 넓게 잤음 전자렌지, 전기포트, 냉장고, 전기렌지 등 일반 가정집 정도의 주방 설비는 다 있었고 화장실과 욕실은 분리되어있는 일본식. 체크인/체크아웃 시에도 친절히 안내 받았고, 크게 불편함도 못 느꼈고 친구들 평가도 좋았음. 특히 숙소 바로 앞 길건너에 세븐일레븐, 좀 걸어가면 패밀리마트가 있어서 편의점 순회하기 좋았고 도보로 6분 정도 거리에 마치야 역(치요다 선)이 있어서 아키하바라나 이케부쿠로같은 주요 관광지 방문도 용이한 게 장점. 나리타 공항도 스카이액세스선으로 1번 갈아타면 바로 갈 수 있음. 다음에 또 일본여행을 이 정도 인원으로 온다면 재방문의사 있음
Stayed 3 nights in Jan 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, well worth the price
Stayed 2 nights in Jan 2025

10/10 Excellent

Anis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location is very strategic.. situated in between 2 stations within less then 500m away. The 7e and self laundry is just across the street… not to forget the plenty of paid parking spaces around the property…Our 2nd stay here and definitely will come and stay again..
Stayed 5 nights in Jan 2025

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, room comfort
Location was alittle but further then expected The train noise was hard The size was Fantastic for a group of 7.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Easy walk to Michiya station with loads of dining and shopping options nearby. A few subway stops away from the heart of Tokyo, far enough to be quiet.Randor was spacious for our family of 5. It was clean. Staff were mostly non-existent but helpfulwhen needed. Id stay here again for sure 😊
Stayed 3 nights in Jan 2025

10/10 Excellent

storm

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was overall pretty clean. Could’ve used one last quick vacuuming prior to our check in. Kitchen was great and made it easy to save money on eating out. Fridge was nice and cold and freezer made it easy to keep treats frozen. Microwave made it easy to warm up instant rice. I also emailed the hotel 1 month prior to check in as I wanted to have packages delivered there to be held for when I arrive and they graciously allowed me to do so. Only downside was having to walk up a flight of stairs as our room was on the second floor and the elevators only appeared to stop on 3rd floor and above. Overall, the area is great, there’s multiple konbinis within walking distance, with a 711 being directly across the street. Machiya train station is about a 4 minute walk and there are numerous grocery stores within walking distance as well.
Stayed 9 nights in Dec 2024

8/10 Good

Lei S

Travelled with family
Liked: Room comfort
Stayed 9 nights in Dec 2024