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Shibuya Excel Hotel Tokyu

4.0 star property

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Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from room
View from property
Exterior
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪2 min walk‬
  • National Stadium
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | 1 bedroom, premium bedding, in-room safe, blackout curtains

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

9.0 out of 10
Wonderful
(25 reviews)
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | 1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Twin, Non-Smoking, 13 - 19F

  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | 1 bedroom, premium bedding, in-room safe, blackout curtains

Semi Double Room Non-Smoking, 13 - 19F

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | 1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Double Room with Park View - Non-Smoking

8.0 out of 10
Very good
(15 reviews)
  • 20 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | 1 bedroom, premium bedding, in-room safe, blackout curtains

Quad Room Non-Smoking, 7 - 12F

7.8 out of 10
Good
(7 reviews)
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | 1 bedroom, premium bedding, in-room safe, blackout curtains

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | 1 bedroom, premium bedding, in-room safe, blackout curtains

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(12 reviews)
  • 20.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Bedroom

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(28 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Room amenity

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(14 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(21 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Non-Smoking, 7 - 12F

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Double Non-Smoking, 7 - 12F

8.8 out of 10
Excellent
(19 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | 1 bedroom, premium bedding, in-room safe, blackout curtains

Premier Double Non-Smoking, 14 - 19F

9.2 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(33 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Excel Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Excel Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Fourth Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Fourth Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Premiere Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Semi Double Room with Park View

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

View all photos for Excel Semi Double Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room With City View

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room with Park View

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Single Beds

Similar properties

Lobby

SHIBUYA STREAM HOTEL

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (1007)
The price is €227
for 1 room
27 Jul - 28 Jul
SHIBUYA STREAM HOTEL

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and 24-hour front desk
This smoke-free hotel features 2 restaurants, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Shibuya Excel Hotel Tokyu's great location gets high marks from our customers. During your stay, you're just a quick walk from Shibuya Crossing. Free WiFi in public areas, 2 restaurants and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests really like the accommodation for the overall comfort, cleanliness and spaciousness
  • Steps from Shibuya Crossing and a 4-minute drive from National Stadium
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1190 out of 1703 reviews
Rating 8 - Good. 356 out of 1703 reviews
Rating 6 - Okay. 95 out of 1703 reviews
Rating 4 - Poor. 35 out of 1703 reviews
Rating 2 - Terrible. 27 out of 1703 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jorge, Thousand Oaks

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a very disappointing stay at Excel Hotel. The photos and descriptions online were completely misleading. The room was outdated, poorly maintained, and lacked basic cleanliness. The overall condition of the room felt unhygienic and sub-par for the price paid. The service was equally lacking—staff were unresponsive and didn’t address the concerns raised during my stay. What’s worse, this hotel was rated fairly high on Expedia, which clearly wasn’t a reflection of its true condition. It felt like false advertising, and I wouldn’t have booked if I had known what to expect. I strongly urge Expedia to reevaluate how they rate and list hotels on their platform. Customers rely on that information, and in this case, it led to a very poor experience. I won’t be returning and definitely don’t recommend this hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right next to the Shibuya Scramble Crossing. Hotel was top notch we even had a view of the crossing from our room. Hotel sits on top of a mall and main train station.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient spot. Confusing to get into from the subway. But very good for walkable location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sammy

Liked: Cleanliness, amenities, property conditions & facilities
Security is very good
Stayed 5 nights in Apr 2025

10/10 Excellent

Sylvia

Stayed 3 nights in Apr 2025

6/10 Okay

Ryan Toshio

Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very helpful staff. Great location
Stayed 3 nights in Apr 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
staff was extremely kind and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 3 nights in Apr 2025

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 3 nights in Apr 2025

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
The connection to Shibuya station makes this hotel an unbeatable place to stay in Shibuya. The hotel staff were friendly and very helpful with coordinating luggage transfers. The facilities were overall great though the bathroom in the hotel room could use an update. Would definitely stay here again!
Stayed 4 nights in Apr 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Rooms are dated. Great location for being in the middle of the action
Stayed 3 nights in Apr 2025

10/10 Excellent

Savan

Stayed 2 nights in Apr 2025

10/10 Excellent

Leena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel ! Right in front of the famous Shibuya crossing. Great breakfast, room, staff!
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy, cute, clean hotel. What it lacks in space it makes up for in location. You’re literally right next to Shibuya Crossing and EVERYTHING is nearby. Most convenient stay ever. And the staff are amazing, so helpful and kind.
Stayed 5 nights in Mar 2025

8/10 Good

Elisabeth

Stayed 4 nights in Mar 2025

8/10 Good

Khanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Center of town
Stayed 2 nights in Mar 2025

10/10 Excellent

Zixu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Alicia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Train station was right outside. We had an amazing view of the crossing too. Overall amazing experience.
Stayed 9 nights in Mar 2025

10/10 Excellent

Elenita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location! Very convenient to everything! Nice facilities as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location, clean but decor is looking tired. Wallpaper peeling in one corner, handle on bathroom door was loose. 4 hangers made storage in the wardrobe tricky. Plenty of drawers and desk space. Clean and comfortable bed.
Stayed 4 nights in Mar 2025

10/10 Excellent

hailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in shibuya crossing, beautiful views
Stayed 3 nights in Jan 2025