See all properties

Four Points Flex By Sheraton Tokyo Ueno

Property class: 3

Choose dates to view prices

Photo gallery for Four Points Flex By Sheraton Tokyo Ueno

View from property
In-room safe, desk, soundproofing, iron/ironing board
Lobby
Exterior
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005
  • Place, Ueno Park
    ‪6 min walk‬
  • Place, Ueno Zoo
    ‪9 min walk‬
  • Place, Ameyoko Shopping District
    ‪11 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪35 min drive‬

Room options

View all photos for Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 Double Bed

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | In-room safe, desk, soundproofing, iron/ironing board

Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 Double Bed

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Daily buffet breakfast (JPY 1760 per person)
HOTEL MYSTAYS Ueno East
Taito
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.0 out of 5, Very good, 1,004 reviews
The price is €51
29 Apr - 30 Apr
HOTEL MYSTAYS Ueno East

About this property

Four Points Flex By Sheraton Tokyo Ueno

This smoke-free hotel features dry cleaning, laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front desk safe and a vending machine.
Four Points Flex By Sheraton Tokyo Ueno offers 201 air-conditioned accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a shower, bidets, toilets with an electronic bidet and complimentary toiletries. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Four Points Flex By Sheraton Tokyo Ueno. During your stay, you're just a quick walk from Ueno Park. Features include free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Japanese breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • Within a 15-minute walk of Ueno Park and Ueno Zoo
As a guest of Four Points Flex By Sheraton Tokyo Ueno, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. Four Points Flex By Sheraton Tokyo Ueno also features a front desk safe and a lift.

This 3-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a Japanese breakfast daily from 7 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily Japanese breakfast available 7 AM to 9:30 AM for a fee: JPY 1,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 1000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Ueno
Ueno Hotel
Ueno Hotel Tokyo, Japan
Ueno Hotel Tokyo
Ueno Hotel Hotel
Ueno Hotel Tokyo
Ueno Hotel Hotel Tokyo

Four Points Flex By Sheraton Tokyo Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 302 out of 1005 reviews
Rating 8 - Good. 432 out of 1005 reviews
Rating 6 - Okay. 184 out of 1005 reviews
Rating 4 - Poor. 53 out of 1005 reviews
Rating 2 - Terrible. 34 out of 1005 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Elisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has free coffee 24/7, coin laundry, larger sized rooms (in comparison to Tokyo), and very friendly staff!
Stayed 5 nights in Dec 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
Stayed 1 night in Dec 2025

10/10 Excellent

Kellie, houston

Stayed 3 nights in Dec 2025

10/10 Excellent

Aiden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room the staff was very nice if I return to Japan will definitely be staying here again
Stayed 13 nights in Dec 2025

8/10 Good

Polrat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good with free and variety of amenities friendly staff
Stayed 2 nights in Dec 2025

4/10 Poor

Cheryl Marites

Stayed 1 night in Dec 2025

10/10 Excellent

Rosabel

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
Stayed 3 nights in Dec 2025

10/10 Excellent

Dante

Stayed 12 nights in Nov 2025

6/10 Okay

Maria Joana

Stayed 3 nights in Nov 2025

10/10 Excellent

Mary Joyce

Stayed 1 night in Nov 2025

8/10 Good

Jing Bo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean but sink is too small... Good for the price.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yesenia

Liked: Cleanliness
Rooms are very small but had the necessary things needed. Clean and comfortable
Stayed 2 nights in Nov 2025

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small but clean rooms, great staff, nearby shops and transportation
Stayed 4 nights in Nov 2025

6/10 Okay

BAO THY

Stayed 4 nights in Oct 2025

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They didn’t offer breakfast we went out to get some
Stayed 3 nights in Oct 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Griffin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Second time in this hotel, is great and very convenient, is cose to everything.
Stayed 8 nights in Apr 2025

4/10 Poor

Phong

No comments
Stayed 1 night in Apr 2025

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

GONZALO

Stayed 2 nights in Apr 2025

8/10 Good

Hasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Joelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, it’s stellar location and the amability of the staff!
Stayed 4 nights in Apr 2025

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tiny room but likely typical for Tokyo.
Stayed 5 nights in Apr 2025

8/10 Good

Lihua

Stayed 4 nights in Mar 2025

Hotels

Flights

Cars