Hotellit Vratnica

"Hotel is located 45 min walk from city center. Taxi takes you to the airport in 20 min. If you have a car, there is a free parking at the hotel. Reception had always nice welcoming service. The lobby and its restaurant is spacious and welcoming. The breakfast was an extra cost but it was nice. The service at breakfast was great among cooks but waiters were a bit impolite (no service). The breakfast included eggs the way you like, sausages and local dishes, different breads, cheese, ham, fruits, juice, coffee, some pastries. The room was big enough for two. But since we were three, it was a bit small. The two twin beds were 120 cm wide so a bit small for three adults. Also we did not have service for three, although we paid for three people accommondation. We had only two towels, classes, water bottles, so on. It did not bother us since there were bath ropes available. There was a AC which was really needed in July. There is a very nice gym and spa downstairs with its own elevator. It was free of charge for the quests. The hotel was clean and we felt very safe. I would love to stay there again. Although have to say the price was a bit high for the country's price level. Maybe due to the time of the year, we paid a bit extra. We asked for taxi when ever we needed and they had fixed prices for all our trips which was convenient."

"Erittäin hyvä huone ja ystävällinen henkilökunta. Turvallinen parkki mopolle. "

"I ordered from the hotel a taxi to airport pickup and it never showed up. I mentioned that in the reception and they offered me that have a free dinner at the hotel restaurant. I went to have a dinner and when it came to an end the waitress came and said that there was no proof that the taxi was ordered in the airport. I was shocked of this accusation calling me a liar. I had the email with me and they wanted me to send it to reception. I have never felt so bad as a customer with wide traveling experience in a five star hotels. Horrible customer service, never again."