"Staff at reception were not attentive. I waited at reception while 2 staff handled 1 customer and the other 3 were standing there involved in training while the queue behind me growed. Room had clearly not been vacuumed after the previous guests."

"Lage am See. 20 Autominuten zur U-Bahn Oak Gove (orange Linie). Zimmer groß, Betten OK. Live-Musik in der Hotelbar. Bis in Zimmer zu hören. Sauberkeit ungenügend. Brandlöcher im Bettzeug (Nichtraucher-Hotel!). Frühstück unterirdisch. Insgesamt renovierungsbedürftig."

"Across the road to the Lake. Nice restaurant Some staff need a bit of retraining in Customer service and politeness. This is a premium hotel but staff especially front desk could be a bit slow and unhelpful."