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Down Hall Hotel

4.0 star property

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Photo gallery for Down Hall Hotel

Lobby sitting area
Lounge
Lounge
Property entrance
1 bedroom, premium bedding, down duvets, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Pet-friendly

Explore the area

View in a map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS
  • Place, Hatfield Forest Country Park
    ‪10 min drive‬
  • Place, The Gibberd Garden
    ‪11 min drive‬
  • Place, Mountfitchet Castle
    ‪15 min drive‬
  • Airport, London (STN-Stansted)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, down duvets, in-room safe

Classic Double Room

8.6 out of 10
Excellent
(34 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | 1 bedroom, premium bedding, down duvets, in-room safe

Executive Double or Twin Room

9.2 out of 10
Wonderful
(20 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, down duvets, in-room safe

Superior Double Room

7.6 out of 10
Good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, down duvets, in-room safe

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estate Patio Room

Estate Patio Room | 1 bedroom, premium bedding, down duvets, in-room safe

Estate Patio Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Down Hall Hotel

Hotel in Bishop's Stortford with full-service spa and health club
A full-service spa, a restaurant and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and an outdoor tennis court are on-site.
Down Hall Hotel offers 98 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor tennis court and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Down Hall Hotel. During your stay, you'll be close to The Gibberd Garden. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy British cuisine while dining at The Grill Room
  • Cooked-to-order breakfast served weekdays for a fee
  • Treat yourself to manicures and pedicures, Swedish massages or body treatments at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 8 minutes by car from Hatfield Forest Country Park and 11 minutes from Pishiobury Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Down Hall Hotel offers its guests a full-service spa, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9591 square feet (891 square metres) and includes conference space. A sauna, a terrace, and multilingual staff are also featured at the business-friendly Down Hall Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bishop's Stortford hotel.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.
The Grill Room – This restaurant specialises in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Grill Room

Things to do

  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9,591 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 1322
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Down Hall Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel review

Hotel lovely in great surroundings. Room clean but bathroom needed refreshing.(the door). we had dinner in the bar although a little pricey food was excellent and plenty of it. The only down side was the state of the drive with quite a few pot holes could be a problem if unsteady on your feet and not good on the car tyres.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good as above, slight issue with cold plate at breakfast, £50.00 for two plates of fish and chips excessive!
Stayed 1 night in Aug 2025

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Lovely hotel and grounds, although extremely busy with a wedding, baby shower & birthday lunch. Bedrooms nicely furnished & food good. Considering the Christmas package with friends
Stayed 1 night in Aug 2025

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Only negative was the coffee machine at breakfast. Only one, not great coffee and kept breaking down. Would have been nice to have coffee/tea served at the table.
Stayed 1 night in Aug 2025

10/10 Excellent

Karl

Stayed 1 night in Jul 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, stylish hotel set in gorgeous grounds. Friendly and helpful staff and excellent amenities.
Stayed 1 night in Jul 2025

8/10 Good

Peta

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Stayed 1 night in Jul 2025

4/10 Poor

Amber

Disliked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had an overnight stay, lunch was lovely, rooms were may available earlier for us. Good nights sleep, bathroom was big and clean. Breakfast was expensive for what was available, asked for a croissant but was told they had all been eaten.
Stayed 1 night in Jul 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Great food
Stayed 1 night in Jul 2025

10/10 Excellent

Maria Lorraine

Stayed 1 night in Jul 2025

6/10 Okay

Jonathan

Stayed 1 night in Jul 2025

10/10 Excellent

Timothy Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, couldn’t do enough for you, polite, respectful and had a great sense of humour if you joked with them!
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely didnt disappoint

A truly luxurious and special hotel, beautifully decorated and maintained. Outstanding staff, lovely grounds to wander in, and excellent spa, we loved our stay.
Stayed 2 nights in Jul 2025

8/10 Good

Judith

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Lovely stay despite challenges

On arrival reception staff tried hard to find a suitable room for us. My friend has mobility issues and the main house has no lift. A room was found in the West Wing which does. The room was clean and spacious, the beds were comfortable, tea and coffee making facilities very welcome. Unfortunately, although the bathroom was large with double wash basins my friend was unable to use the shower which was over the bath. She used the showers in the spa for the duration of our stay. There was a good choice of breakfast hot and cold food and beverages, in pleasant surroundings, with friendly, helpful staff. Would recommend but be prepared if you are visiting with friends or family with limited mobility.
Stayed 2 nights in Jul 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and great service.
Stayed 1 night in Jul 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our anniversary here and absolutely loved it
Stayed 1 night in Jul 2025

4/10 Poor

Hannah

Disliked: Room comfort
Not informed that we needed to pre book the spa and unfortunately it was fully booked for the duration of our stay, which was the only reason we booked a spa hotel
Stayed 1 night in Jul 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist told us we had to walk up two flights of stairs as no lift. However there was a lift she obviously has not been shown her way around. However she was very pleasant just lack of training
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Nice x

Beautiful setting for a stunning property x Need to sort your roads/pathways/carpark - seriously let’s down your image. Air on would be an investment too. Room great but bath taps need attention. Reception staff great & efficient x
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025