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Hotel Centrum

4.0 star property
VIP Access

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Photo gallery for Hotel Centrum

Exterior
Superior Double or Twin Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Front of property
Meeting facility
Free toiletries, hair dryer, towels, soap

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
os. Centrum E12, Kraków, Lesser Poland, 31-934
  • Place, Nowa Huta Culture Centre
    ‪5 min walk‬
  • Place, Aleja Roz
    ‪6 min walk‬
  • Place, Laznia Nowa Theatre
    ‪14 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double or Twin Room

Double or Twin Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Triple Room

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Basic Single Room (level - 1)

Basic Single Room (level - 1) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Basic Single Room (level - 1)

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Superior Double or Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Single Room

Coffee and/or coffee maker

Economy Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Triple Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Triple Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Or Twin Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Double Or Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel Centrum

Along with 2 restaurants, this hotel has 2 bars/lounges and a 24-hour fitness centre. Free WiFi in public areas, a free area shuttle and a free shopping centre shuttle are also provided. Other amenities include a sauna, a coffee shop/cafe and coffee/tea in a common area. Change of towels is available on request
Hotel Centrum offers 35 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 40-inch LCD televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Centrum, you'll be within walking distance of Nowa Huta Museum. You'll find features such as free WiFi in public areas and a free area shuttle, plus 2 restaurants.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy international cuisine at Modern, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a sauna
  • 13 minutes by car from Main Market Square and 5 minutes from Tauron Arena Kraków
  • Free local-area, bus station shuttle and shopping centre shuttle service
Hotel Centrum offers its guests a sauna and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2905 square feet (270 square metres) and includes conference space. A library, barbecue grills, and multilingual staff are also featured at the family-friendly Hotel Centrum. An area shuttle within 500 metres, A shopping centre shuttle and a bus station shuttle are free. A complete renovation of Hotel Centrum was completed in March 2025.

Smoking is allowed in designated areas at this 4-star Kraków hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Modern – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Modern & Resto – This bistro specialises in international cuisine and serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 500 metres
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: PLN 75 for adults and PLN 55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Modern
  • Modern & Resto

Things to do

  • 24-hour gym
  • Bicycle storage
  • Books
  • Games
  • Library
  • Sauna
  • Shopping
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,905 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area

Spa

  • Couples treatment rooms
  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Hardwood flooring in room
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - March 2025
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 80.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 75 for adults and from PLN 55 for children
  • Airport shuttle fee: PLN 300 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Centrum Hotel
Centrum Krakow
Hotel Centrum
Hotel Centrum Krakow
Hotel Centrum Hotel
Hotel Centrum Kraków
Hotel Centrum Hotel Kraków

Hotel Centrum Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 56 reviews
Rating 8 - Good. 18 out of 56 reviews
Rating 6 - Okay. 10 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and breakfast for a very good prize
Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good room, good parking
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Przemek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant service, nice hotel. Loved the breakfast! thanks for a pleasant stay
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Dr Nishit

Liked: Cleanliness, staff & service, amenities
The staff were excellent. Very helpful and quick to help. Housekeeping was ok too. The check in process was very quick and efficient.
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Liked having a shop and trams close by. Nice big window but needs better curtains.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Fantastic Staff, Awful Hotel

Let me just start by saying the staff working there were all really friendly, but the hotel is in a poor state. This was one of those situations where everything is so bad you just give up and grit through it. Bed was extremely uncomfortable with broken springs that hurt my body. No top mattress. There was an air vent which was so loud and hard to sleep through. The fridge and ac were also loud but ac could be turned off. There was a pervasive smell of damp and mold in the room. Being asthmatic I would not have made it another night. Bathroom floor was full of short dark hairs. There was so much, had there been a pet in the room before? Either way it had not been cleaned properly. Shower was broken and took forever (I mean several, several minutes) for not-cold water to come and temperature didn't reach beyond lukewarm. The water wouldn't drain so I had to take my cold shower in short bursts waiting for the water to drain slowly in between. Breakfast was really unfresh and awful. The fresh fruit looked several days old and everything was soggy. While there was a lot to chose from it the lowest quality possible. I didn't dare to eat much. Lastly, a large private party held at the hotel that night, unfortunately there was loud music and people walking and talking (and yelling in the corridors all night). Could've been overseen if not for all the other issues. I was unable to comfortably do the things you get a hotel for: sleep, wash and eat. Staff was great at least.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities
Hotellet låg väldigt bra till i Nowa Huta, spårvagnarna låg nära och till Krakow tog det ca 10 minuter. Hotellet hade väldigt vackra rum, utmärkt städat, väldigt vackra badrum. Frukosten var också utmärkt, väldigt mycket att välja på och fräscht. Rekommenderar starkt.
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Paulo

Liked: Staff & service
Disliked: Property conditions & facilities
Banheiro velho sem manutenção. Quarto no subsolo. Barulho
Stayed 1 night in May 2025
Verified

6/10 Okay

Mats

Liked: Staff & service

OK för en natt

OK hotell för en natts övernattning. Fick ett rum i källaren med små källarfönster. Rummets lite slitet och inte högsta standard. Tycker ratingen var inte helt korrekt. Trevlig personal med bra service. Jättelik frukostbricka som levererades till rummet. Orkade bara med hälften
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

Das Hotel kann ich empfehlen ,super Frühstück ,sauber freundlich naja alles was man für kurz trip braucht allerdings kaum Beleuchtung im Zimmer also sehr dunkel für mich ich denke das könnte man sparsam nehmen…
Stayed 4 nights in Sep 2023
Verified

6/10 Okay

Günter

Liked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft ist zwar in die Jahre gekommen aber machte einen sauberen Eindruck. Zimmer hatte alles was man braucht und Frühstück war klein, aber fein. Einziges Manko war das durchwegs junge Personal der Generation Y-Z, welche eigentlich Englisch können sollten und sich bei der Arbeit nicht gerade überstürzen. Ein Gast machte darauf aufmerksam, dass bei der Kaffeemaschine ein Fehler im Display stand und nur der wurde behoben anstatt gleich zu schauen ob sonst alles in Ordnung ist. Einen Kaffee konnte man runterlassen, dann war der Restebehälter voll. Danach wurde nur dieser geleert und drei Kaffee’s später war das Restwasser voll. Beim Zusehen hat man schon als Gast überlegt sich selbst zu helfen anstatt die dafür zuständige, jungen Dame zu „belästigen“ und sich ihre Begeisterung über den Arbeitsaufwand hinzugeben.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

Alles super, vielen Dank 😊
Stayed 4 nights in Nov 2021
Verified

6/10 Okay

Ardjoen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kleine kamer koelkast was op slot geen 4 sterren waard
Stayed 1 night in Aug 2021
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gym facilities could be better - it was hard for the two of us to exercise at the same time - the room was so tiny. Other than that - all good.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great public transportation and connection with City Center. Clean and comfortable rooms.Very well kept facilities. Delicious breakfast. That was my second stay in Hotel Centrum.
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
The room I stayed in was really nice and clean and spacious and had all the nice little touches. If I was to have one little say it would be to have darkened blinds, but everything was superb. The staff are extremely helpful and very nice. The food also was very good. A wonderful hotel.
Stayed 5 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
no wifi for bedrooms at the end of the corridor / little noisy (street) / far from the center
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, excellent hotel with very modern amenities, and a great breakfast station. Free parking for those driving in to the region, and tram station to take the tram in to the downtown area is very conveniently located from the hotel.
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Business Short Stay

The staff are very helpful and welcoming. Nothing is every a bother for them. The room is very large but I found the bathroom a little cramped. I didn't like the pillows and found the mattress uncomfortable. For the short business trip and closeness to the place of work it was convenient but limiting as there's not much else in the area.
Stayed 3 nights in Nov 2017
Verified

6/10 Okay

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kontrola pokoju przy wymeldowaniu

Pierwszy raz w życiu spotkała mnie kontrola pokoju przy wymeldowaniu, pan na recepcji poprosił bym poczekał, a ktoś sprawdził pokój i zadzwonił, że ok (oczywiście) - bardzo niemiła i upokarzająca sytuacja, jak prawie w każdym tygodniu gdzieś nocuję, takie podejście do gości spotkałem pierwszy raz - ŻENADA. raczej 3* a nie 4, aczkolwiek pokój przestronny, łóżko wygodne, pokój i łazienka czyste.
Stayed 1 night in Jun 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Centrum

Hotel **** ale standard moim zdaniem tylko na ***.
Verified

8/10 Good

Linus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt ok hotell. Nån fläck på golvet och lite otrevligt område annars jättebra och bra pris.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Komfortowe pokoje

Na dzień dobry recepcja nie zachwyciła, ponieważ bliżej jej tylko i wyłącznie do baru hotelowego przy którym można zamówić drinka ( i oczywiście można to zrobić), ale ogólna ocena hotelu bardzo wysoka. Pokoje komfortowe, bardzo czyste, łazienki również przyjemne, w pokoju sejf, mini barek. Hotel na pewno godny polecenia.
Verified

6/10 Okay

Jo-Anne

Notre premier hotel en Pologne, loin du Centrum

Personnel de l'hôtel plaisant et agréable. Chambre correct et propre, mais c'est facile de trouver mieux! Repas: Déjeuner ordinaire, repas un peu cher pour ce que nous avons eu au souper, comparé à d'autres restaurants que nous avons faits. Très peu de stationnement, nous avons été chanceux car sinon il faut aller à la rue et c'était un énorme chantier de construction partout.