We liked its excellent location in the popular Bairro Alto district, across the street from the city lookout spot, Miradouro de Sáo Pedro de Alcántara. They did have a small elevator, but then we had to descend and ascend five steps each, once we reached our floor (one of our suitcases was especially heavy, so this was difficult). There was an espresso maker, but I needed reception to come show me how to use it. Then, after the first night, the coffees were not replenished, so I had to go ask for more, and even then they were out of regular coffee (only decaf). The room was small and comfortable. The desk was open 24/7, so that was nice.