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Grand Concerto Hotel

3.0 star property

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Photo gallery for Grand Concerto Hotel

Exterior
Daily full breakfast (GBP 15 per person)
Front of property
Front of property
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
164-166 Sussex Gardens, London, England, W2 1UD
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Paddington Central
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Single Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Single Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Twin Room

7.2 out of 10
Good
(7 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Quadruple Room

  • 17 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room (No Window)

In-room safe, iron/ironing board, free WiFi, bed sheets

Double Room (No Window)

10.0 out of 10
Exceptional
(5 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Double Room

9.2 out of 10
Wonderful
(10 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Sofa Bed

Family Room with Sofa Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room with Sofa Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

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About this property

Grand Concerto Hotel

This smoke-free hotel features self parking, concierge services and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front desk safe.
Grand Concerto Hotel offers 46 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Grand Concerto Hotel. During your stay, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and a local area shuttle.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests speak favourably about the overall condition of the property and the clean guestrooms
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
  • Local-area shuttle service available
As a guest of Grand Concerto Hotel, you'll find tour/ticket assistance, concierge services, and a front desk safe. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Secured parking on site (GBP 30 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (65 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must show a valid passport or ID copy.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 15 for children
  • Secured self-parking fee: GBP 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Parcel deliveries will not be accepted and will be returned to sender.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Castleton Hotel
Castleton Hotel London
Castleton London
Hotel Castleton
Castleton Hotel London, England

Grand Concerto Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 198 reviews
Rating 8 - Good. 61 out of 198 reviews
Rating 6 - Okay. 31 out of 198 reviews
Rating 4 - Poor. 7 out of 198 reviews
Rating 2 - Terrible. 3 out of 198 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
clean room, helpful staff
Stayed 7 nights in Dec 2025

8/10 Good

ALLAN, Taunton

Stayed 1 night in Dec 2025

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 1 night in Nov 2025

8/10 Good

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice, clean and large room for 3 adults and 1 child. The reception area and staff were welcoming. However the room had over 10 small fruit flies on the walls which was strange as the room was clean. Also the breakfast area was in a tiny room with not enough space. A lot of the breakfast food was empty and it took quite a while for it to be cooked and filled again.
Stayed 1 night in Dec 2025

8/10 Good

Selena, Nicholasville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to Paddington. Room was small but clean. Would stay again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff attentive, great location close to Paddington station.
Stayed 1 night in Dec 2025

8/10 Good

Paddy

Stayed 2 nights in Dec 2025

6/10 Okay

Sheona

Travelled with partner
Please dont call your hotel 'Grand' because, sadly, it is not! Pros: location is only a 3 minute walk to Paddington Station. Plenty of bars and restaurants around the area. 15 minute walk to Hyde Park. Staff pleasant, coffee machine and mini croissants in the foyer for guests to take away. Beds comfy enough Cons: very small double rooms. Not very clean. I had to wipe dust from the small dressing table, tv and bed unit.Carpets and edges need a good vaccuum! Limitted space for luggage. Ok for us as only had cabin bags but a struggle for larger cases. Sadly our experience was far from ideal. VERY NOISY floor of guests. Didnt sleep more than 4hrs each night! The manager told me 22 rooms were occupied by workers. They clearly worked shifts and between 3am and 4am were happily chatting loudly in the corridors, slamming bedroom doors and we had a room (305) with an interconnecting door and could hear them speaking...loudly! We complained and were moved to another room (104). Even smaller, terrible water pressure and intermittent BUT this was right beside the noisy lift shaft so wasnt any better. Sleep depravation on a much needed holiday was NOT acceptable. Breakfast was adequate but not the best. Very basic and the 'hot food' was not hot. The breakfast room is in the basement. It was chilly as the window was open (nov) so we didnt stop long! The coffee was ok but not that hot either. Even though our stay at this hotel was plaqued with issues, the staff were courteous which helps!
Stayed 4 nights in Nov 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities
Room was great, clean, comfortable and a great stay. Couple of minutes walk from Paddington and great location
Stayed 1 night in Nov 2025

8/10 Good

lauren

Liked: Cleanliness, staff & service
A strong good but not exce
Stayed 4 nights in Nov 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely clean room, nice hotel lobby and excellent locaiton near Paddington station.
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient to Paddington
Stayed 2 nights in Nov 2025

8/10 Good

Ian

Stayed 1 night in Nov 2025

4/10 Poor

Christina

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The people at the reception were really nice. The hotel, not worth. Too small rooms, no desk to work on your computer , not in the room, not in the entire hotel. We wish we had better cleaning service.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful place, very much a great option if you know you’ll be coming in and out of paddington. It was very clean, great amenities, and wonderful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2025

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, staff & service
Staff were pleasant. Breakfast was simple but fine. However, room had multiple major problems. Door key socket gave big electric shock (reported, unclear if ever fixed). Top floor room was hot, AC didn’t work, and like most London hotels there is only a thick comforter, no sheets. Shower is tankless hot water with pressure pump, both broken/poorly set up or maintained. So shower water cycles hot-cold every 20 seconds, and pressure drops to zero (shower totally off for 3-5 seconds) every ~30 seconds. Miserable, but keeps showers short for the hotel. Would not recommend.
Stayed 6 nights in Oct 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
Arrived at 1.30pm and was able to check in early. Room was lovely small but manageable for 6 notes. Only 3 minutes walk from Paddington, lots of restaurants, sainsbury in station.
Stayed 6 nights in Oct 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not sure it’s possible to ‘improve it’ but our DELUXE Room was VERY SMALL.
Stayed 3 nights in Oct 2025

6/10 Okay

RONALD

Liked: Cleanliness
Disliked: Staff & service, amenities
Simple things matter. Hotel was clean, good location, everything but customer service. We stayed here for four nights. This was the last four days of a 9 week trip. The customer service here was the worst of 67 night trip. We left the do not disturb sign up during our four nights so we didn’t require any daily service. But when I ask for coffee pods and milk of the front desk you would think that I asked for gold bars. I also ask for three or four ice cubes for the my wife’s medicine thermos. Manager’s only comment is that I shouldn’t expect something that was not in the description on the website.
Stayed 4 nights in Oct 2025

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jody

Liked: Property conditions & facilities
Nice hotel. Clean. Very small rooms.
Stayed 7 nights in Oct 2025

6/10 Okay

Albert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Vary small room may for one not for two. Brekfast nice can be better. In 4 day stay only ones changes bedsheets. Vary good place just front Paddington station
Stayed 4 nights in Oct 2025

6/10 Okay

Margaret

Travelled with family
Disliked: Staff & service

Grand Concerto Hotel-not very grand!!

Excellent early check in but rooms were very small, no drawers to put underwear etc in, no hook on a door to hang outdoor clothing and not enough hangers on the small wardrobe. Air conditioning was very good. Staff not at all friendly, some didn’t even speak when we said good morning and on check out didn’t say a word! Location was very good as only a 2 minute walk to Paddington station, plenty of shops and cafes in the area and a 5 minute walk to Hyde Park. To say the hotel has only just been refurbished there was an awful lot of dirty marks on the walls and one of our rooms overhead shower squirted sideways so hit you in the face when the door was open and went all over the floor.
In Paddington Station
Horse guards Parade
Stayed 4 nights in Oct 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025