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Grand Concerto Hotel

3.0 star property

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Photo gallery for Grand Concerto Hotel

Front of property
Front of property
Quadruple Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
164-166 Sussex Gardens, London, England, W2 1UD
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Marble Arch
    ‪13 min walk‬
  • Place, Oxford Street
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Single Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Single Room

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Twin Room

  • 10 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Quadruple Room

  • 17 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room (No Window)

In-room safe, iron/ironing board, free WiFi, bed sheets

Double Room (No Window)

10.0 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Sofa Bed

Family Room with Sofa Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room with Sofa Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

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About this property

Grand Concerto Hotel

Hotel with a 24-hour front desk, 5-minute walk to Hyde Park
This smoke-free hotel features self parking, concierge services and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front desk safe.
Grand Concerto Hotel offers 46 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Grand Concerto Hotel. During your stay, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and a local area shuttle.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests speak favourably about the overall condition of the property and the location
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
  • Local-area shuttle service available
As a guest of Grand Concerto Hotel, you'll find tour/ticket assistance, concierge services, and a front desk safe. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Secured parking on site (GBP 30 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (65 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid passport or ID copy.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 15 for children
  • Secured self-parking fee: GBP 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Parcel deliveries will not be accepted and will be returned to sender.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Castleton Hotel
Castleton Hotel London
Castleton London
Hotel Castleton
Castleton Hotel London, England

Reviews

Grand Concerto Hotel Reviews

8.4

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 55 out of 108 reviews
Rating 8 - Good. 27 out of 108 reviews
Rating 6 - Okay. 18 out of 108 reviews
Rating 4 - Poor. 7 out of 108 reviews
Rating 2 - Terrible. 1 out of 108 reviews

Reviews

10/10 Excellent

James

Stayed 7 nights in Aug 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little gem in good location

A real gem, great location friendly staff ans nice modern hotel Comfy and compact rooms but all you need
Stayed 5 nights in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

It’s a very good option among the hotels around Paddington. I’ve tried a few and this one is my favorite in terms of value for money.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sally

Travelled with group
Very friendly staff at the hotel. Hotel was very close to Paddington station and was so easy to navigate around London. The hotel itself was very clean, comfortable and had everything you needed. The rooms were small but ok for the purpose it was intended of just somewhere to lay your head. I liked the little personal touches of having a selection of hot drinks and pastries in the reception, free bottled water in the rooms and also being able to leave luggage on the day or arrival and departure.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good , convenient hotel
Stayed 1 night in Jul 2025

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has charm and elegance. But they are understaffed at the front desk and glib to customers.
Stayed 1 night in Jul 2025

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was convenient (being close to Paddington station), reasonably priced (for London) and newly renovated. One shortcoming was that there was a strip of bright white LED lights above the bed in the room that couldn't be turned off at night. When I called the person at reception they said this was a security feature in all rooms and couldn't be turned off. They were so bright it made it almost impossible to sleep.
Stayed 1 night in Jul 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Location, Location! 900feet from Paddington Station. Love the AC! Keeps the room comfortable and quiet. Nicely updated rooms. Rooms are smaller. This makes getting around a bit tight. The staff is genuinely interested and attentive to your questions and needs.
Stayed 2 nights in Jul 2025

10/10 Excellent

Eva

Stayed 1 night in Jul 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect sized room and had really cold AC. The breakfast was good. The room was very clean and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast area was a tad claustrophobic and the food a little mediocre. But the new hotel conversion has made the most of the building and it’s safe and very convenient. The staff are excellent - polite and efficient.
Stayed 1 night in Jun 2025

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
The Grand Concerto Hotel (formerly Castleton Hotel per my credit card) has improved from what looked like a nightmare online. Great location near Paddington Station - perfect for travel and good value for the price. It looks really nice inside too - but the rooms are small so keep that in mind. The customer service, however, was seriously lacking. When I needed laundry info, staff said they don't offer it and claimed not to know any nearby places (Central Wash and Lilas are walking distance per Google). Worse was at 3 AM departure when my phone internet wasn't working (there was no trains running at this time, no taxis outside either) - not their fault, but I asked for a taxi number. They refused to help, saying "they don't do this." A staff member was watching videos on a laptop but wouldn't look up a taxi company. Most hotels would at least give you a phone number or call one for you. Had to walk to Paddington at 3 AM where security actually helped me. Nearly missed my flight. And again it is not their problem, but as a traveler this was something I never experienced at any accommodation. Staff handled basic requests like toilet paper fine but showed zero problem-solving skills for actual travel needs. The buffet was okay too, but there is also a good place called Mimo's across the street. Bottom line: Excellent location and price, but don't expect help beyond the absolute basics. Have backup plans ready and if you encounter a problem, try and solve it on your own.
Stayed 3 nights in Jul 2025

8/10 Good

Louise

Stayed 2 nights in Jul 2025

10/10 Excellent

L Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere
Stayed 1 night in Jun 2025

10/10 Excellent

Gurpreet

Stayed 2 nights in Jun 2025

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly employees. Modern and clean rooms. Bathroom was large.
Stayed 3 nights in Jun 2025

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were mostly friendly once you get to know them. The room was small but cosy. The food was good but unable to get the milk hot for a coffee as used special milk not in there machine.
Stayed 4 nights in May 2025

10/10 Excellent

Lotta Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Leena

Viemäri haisi kellarissa
Stayed 4 nights in Oct 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Fint hotel og god service Meget små værelser - men en god beliggenhed ;-)
Stayed 6 nights in Jul 2025

4/10 Poor

Nga Lai

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an awful experience to stay. The isolation fan in the toilet didn’t work. We asked the staff to fix but they said nothing could be done at the weekend. On Monday, still no one came to fix it. The walls were so thin that we could hear water running in the pipes and the sewage, even the air conditioner was making some sound of water dripping. There’re always flies in the room even you drove them out. They kept coming in. There must be a ‘fly door’ somewhere. One night at 5 am, the smoke detector siren went off for a minute. We asked for a change of the room but the staff said the type of room wasn’t available and they couldn’t upgrade our room. That meant we could just accept downgraded services without even an apology.
The lamp in the bathroom when we entered
A fly rested on the wall
Can you spot the two flies?
Stayed 3 nights in Aug 2025

8/10 Good

Joonas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kent

Stayed 3 nights in Jul 2025