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The Lancaster Hotel

Property class: 4

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Photo gallery for The Lancaster Hotel

Lobby
Lobby
Lobby
Lobby
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Double Room, Ensuite

7.0 out of 10
Good
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Ensuite

Triple Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Triple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Suite, Ensuite

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Twin Room, Ensuite

Executive Twin Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room, Ensuite

7.6 out of 10
Good
(25 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

The Lancaster Hotel

This smoke-free hotel features a restaurant, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff assistance.
The Lancaster Hotel offers 46 air-conditioned accommodations with complimentary bathrobes and a hairdryer. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Our customers tell us that they can't get enough of the helpful staff at The Lancaster Hotel. During your stay, you're just a quick walk from Hyde Park. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • Steps from Kensington Gardens and 7 minutes on foot from Hyde Park
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at The Lancaster Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Lancaster Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
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Signature Townhouse Hyde Park Hotel London
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The Lancaster Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 259 out of 919 reviews
Rating 8 - Good. 360 out of 919 reviews
Rating 6 - Okay. 194 out of 919 reviews
Rating 4 - Poor. 61 out of 919 reviews
Rating 2 - Terrible. 45 out of 919 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Hiromi

Stayed 1 night in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The setting of the hotel is marvellous very well decorated, bedroom nice and the staff were terrific. Right next to hyde Park and easy bus ride into city. Will be going again
Stayed 4 nights in Jan 2026

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great stay , room was fine , very quiet safe area near paddington and Hyde park , Queensway an bayswater tube just a little stroll away , what can I say lovely staff , plenty of selection at breakfast , slept well , very clean.
Stayed 2 nights in Jan 2026

6/10 Okay

mayra itzel

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Es hotel muy frío, no lo recomiendo para niños. El buffet del desayuno tiene pocas opciones El internet no llega a todas las áreas La primera noche tuvimos un problema con nuestra tarjeta de banco y nos dejaron entrar sin problema, El segundo día la energía eléctrica de la habitación falló y no había calefacción ni televisión ni nada… No es la habitación que está en la imagen … esperábamos una cama grande como la foto pero nos dieron dos camas como esta en la descripción
Stayed 3 nights in Dec 2025

2/10 Terrible

Abby

Stayed 2 nights in Dec 2025

2/10 Terrible

Fahmi

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
AVOID Whole property didn't have hot water during the Christmas period. Mattresses were worn out. The property has potential but it's neglected and poorly managed. Staff needs training on professionalism and communication (only Ali and another staff member were great and genuinely trying to help, but clearly this is a bigger problem than they can handle). We weren't informed about the hot water issue upon check-in, we were only informed after we asked why there's no hot water in the shower the next day. Upon check-in on Christmas eve, receptionist told us that breakfast on Christmas day would close at 11am but we were turned away in the restaurant when we showed up at 10:15 saying that they already closed. I asked the same receptionist if he could ask the restaurant to prepare something light and he told me he will check and get back to me. He never got back to me. Funny note: I was trying to call reception from the phone in the room by pressing the reception button but kept getting connected with another resident in the hotel who was complaining about the hot water, we laughed at how this hotel is a joke. Due to the hot water situation, we checked-out a day early but hotel management is refusing to issue a refund for the last night of the booking.
Stayed 3 nights in Dec 2025

6/10 Okay

Nambooze

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very small, carpet very old and filthy, no closet or hangers, hallway had a bad smell, no hot water /shower in the morning.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fahad

Stayed 2 nights in Dec 2025

4/10 Poor

Patrick

Liked: Cleanliness
No hot water during the stay. Email address given to complain doesn’t work.
Stayed 1 night in Dec 2025

4/10 Poor

SERGIO, DPO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no hot water during the whole stay. we didnt find out until we checked in. We would like to be considered for a partial refund.
Stayed 3 nights in Dec 2025

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water for a shower the evening before or the morning. Was told it had been broken since Thursday (4 days ago). And had bugs in the sheets. Not impressed
Stayed 1 night in Dec 2025

8/10 Good

Chandima

Liked: Cleanliness, property conditions & facilities
Shower was blocked all the time . Problem with tv .
Stayed 2 nights in Dec 2025

10/10 Excellent

Younis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Room was fabulous and staff are kind and very helpful special thanks to Ali
Stayed 1 night in Dec 2025

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This stay was for one night only with my wife and our two children (ages 9 and 2). The main bed was acceptable; however, both my wife and I woke up feeling very itchy. The second bed provided for the children was in very poor condition. It was extremely wobbly and felt as though it might collapse, which was concerning for our children’s safety. Additionally, the fridge was not working. We also noticed that the carpet around the base of the fridge was lifted, and there were small jumping insects present, which was very unpleasant and unhygienic. Not a 4 star hotel
Stayed 1 night in Dec 2025

6/10 Okay

Samantha

Liked: Staff & service
Nice quiet area
Stayed 1 night in Dec 2025

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location
Stayed 1 night in Dec 2025

10/10 Excellent

Hamza

Stayed 1 night in Dec 2025

10/10 Excellent

gemma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful reception on check in. Room small but perfect for what was required. Clean and warm with hot drinks available.
Stayed 1 night in Dec 2025

6/10 Okay

Justin

Stayed 1 night in Dec 2025

2/10 Terrible

Drew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had marks all over the walls, the celling was falling apart, there was spot stickers stuck to the wall in bathroom, there was a step into the bathroom that wasn’t clearly signed.
Celling falling apart
Step into bathroom
Stayed 1 night in Dec 2025

2/10 Terrible

Jo

Liked: Cleanliness
Disliked: Staff & service, amenities
Clean room, but several basic issues made the stay disappointing Although the hotel has a pleasant exterior and the receptionist was welcoming, several avoidable issues left us disappointed with our stay. At check-in, we did not receive any basic information about check-out procedures, breakfast options (even though we had not booked breakfast), or how to access the Wi-Fi. The receptionist was friendly and helpful whenever we asked questions, but it felt more like a training issue — she seemed unsure about what information to provide proactively. While her attitude was excellent, the overall experience lacked the level of professionalism we expected. When we arrived in the room, there was again no information provided. One of the toilet flush mechanisms did not work properly and continued running unless it was hit hard, which is something that should be addressed during routine maintenance. The room was also quite cold on arrival (only 19°C), and although we eventually worked out the thermostat, it did not create a warm first impression. The biggest frustration was the Wi-Fi. I could connect in the reception area but not in our room, despite the booking confirming that free Wi-Fi was included. We had to return to reception for the correct login details — again highlighting the lack of basic communication — but even with the corrected information, the Wi-Fi still did not work in the room. Although the room itself was clean, especially compared with some previous reviews,
Stayed 1 night in Nov 2025

10/10 Excellent

Noel

Stayed 1 night in Nov 2025

10/10 Excellent

DESPINA

Liked: Cleanliness, staff & service, amenities
The hotel was very nice, modern, clean. The room was great, spacious with nice bathroom. The hotel staff is very helpful and friendly, Mr.Bhakar was especially nice to us. Location is greqt too!
Stayed 2 nights in Dec 2025

10/10 Excellent

michelle

Stayed 1 night in Dec 2025

6/10 Okay

Annaliese

Stayed 1 night in Dec 2025