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Gem Strathmore Hotel

4.0 star property

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Photo gallery for Gem Strathmore Hotel

Bar (on property)
Lobby lounge
View from room
Lounge
Staircase

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
41 Queens Gate Gardens, London, England, SW7 5NB
  • Place, Victoria and Albert Museum
    ‪9 min walk‬
  • Place, Hyde Park
    ‪10 min walk‬
  • Place, Buckingham Palace
    ‪10 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Superior Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Twin Room

8.0 out of 10
Very good
(17 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | Street view

Executive Double Room

8.0 out of 10
Very good
(5 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Twin Room

Executive Twin Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Twin Room

7.4 out of 10
Good
(3 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Triple Room

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Quadruple Room

7.6 out of 10
Good
(10 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Single Room

Superior Single Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Single Room

  • 8 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Single Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Single Room

  • Sleeps 1

View all photos for Executive Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Double Room

  • Sleeps 2

View all photos for Executive Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 2

View all photos for Superior Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Double Room

  • Sleeps 2

View all photos for Superior Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Twin Room

  • Sleeps 2

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Triple Room

  • Sleeps 3

View all photos for Superior Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2

View all photos for Superior Double Room

Superior Double Room | View from room

Superior Double Room

8.0 out of 10
Very good
(35 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room

Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, towels

Quadruple Room

  • Sleeps 4

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About this property

Gem Strathmore Hotel

Hotel with a restaurant, 9-minute walk to Victoria and Albert Museum
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, 24-hour room service and a business centre.
Gem Strathmore Hotel offers 77 accommodations with a safe and free newspapers. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Gem Strathmore Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Kensington High Street. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Victoria and Albert Museum and Science Museum
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi and wired Internet. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Gem Strathmore Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Gem Strathmore Hotel has a restaurant serving breakfast only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 24.50 for adults and GBP 24.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Library

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 24
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 24.50 for adults and from GBP 24.50 for children
  • Early check-in fee: GBP 24 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Grange Strathmore
Grange Strathmore Hotel
Grange Strathmore Hotel London
Grange Strathmore London
Strathmore Grange
Grange Strathmore Hotel London, England
Hotel Grange Strathmore
Strathmore Hotel
Grange Strathmore
Gem Strathmore Hotel Hotel
Gem Strathmore Hotel London
Gem Strathmore Hotel Hotel London

Gem Strathmore Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 389 out of 1001 reviews
Rating 8 - Good. 379 out of 1001 reviews
Rating 6 - Okay. 158 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have had a better stay! Very safe and quiet area to escape to at the end of a busy day out touring around London. The rooms are clean and comfortable And staff are wonderful. The breakfast is a bit overpriced For light eaters is my only comment
Stayed 3 nights in Aug 2025

6/10 Okay

Fabio

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

David, Leeds

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 1 night in Jul 2025

10/10 Excellent

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Jane

Travelled with group
Liked: Staff & service
Staff were very friendly. Room a bit tired but a good size. The rooms are probably in need of an upgrade but appreciate that this is an expensive exercise. Breakfast was good. Lots of choice.
Stayed 1 night in Aug 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Ivan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stop here
Stayed 1 night in Jul 2025

8/10 Good

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, staff, location, facilities all excellent. Super comfy bed. Only downside was our room location, in the basement (not an issue in itself), but next to the external door / laundry room for the cleaners so we were disturbed early morning.
Stayed 1 night in Jul 2025

6/10 Okay

Linda

Liked: Cleanliness, staff & service

An okay stay but nothing to set it apart

The Gem Strathmore is constrained by the nature of the building but some better attention to detail could elevate the experience. For example, the picture in our room had slipped out of its surround (and clearly not recently), the cleaner put the contents of the bathroom bin down the toilet (plastic contact lens cases), and wardrobe doors couldn’t open because of the bed. The staff were very pleasant and efficient and the location was excellent.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Terry

Travelled with partner
Liked: Amenities
Great location. Sore from the bed.
Stayed 3 nights in Jul 2025

10/10 Excellent

Erin

Stayed 3 nights in Jul 2025

8/10 Good

Viviana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at this hotel! The location is fantastic—just two blocks from the tube, which made getting around the city super easy. There are also several amazing free museums nearby, perfect for exploring without spending a fortune. The surrounding area has plenty of great food options, from casual bites to sit-down meals, so you’re never short on choices. The customer service was excellent—staff were always friendly, helpful, and attentive, which made the whole experience even more enjoyable. One thing to note is that the rooms don’t have air conditioning. It wasn’t a big issue during my stay, but it’s something to keep in mind, especially during warmer months. Overall, I’d definitely stay here again and recommend it to anyone visiting the city!
Stayed 8 nights in Jul 2025

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff team were amazing and nothing was a problem. They are a credit to you in delivring excllent customer service.
Stayed 2 nights in Jul 2025

2/10 Terrible

Carin

Stayed 2 nights in Jul 2025

10/10 Excellent

Harikrishnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Alun

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Beautiful hotel, nicely located and pleasant staff. The beds not comfortable, and we stayed during a warm evening so needed to have windows open and a fan on as no air con. So much noise outside till past 3am from maybe emptying of bins or other maintenance work meant I slept very little so not a comfortable experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Yunna

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked the Gem Strathmore hoping for boutique charm and comfort. What we got was a tired hotel trading on location, with service levels that would embarrass a budget hostel. We paid extra for early check-in and called ahead, but still waited past noon with a jet-lagged toddler and zero apology. Staff were indifferent throughout — no greeting, no help with bags, not even a bit of sympathy to our situation. The room was sweltering with no AC, just two small desk fans and plugs only on one side of the room. It was basically a sauna with bedding. No fridge, no plug in the bathroom, and no attempt to make up for it - just a stunning absence of basics. The lift, presumably installed during the Edwardian era and never updated since, took ages to arrive. When it did, it was occupied by a staff member with bags of dirty laundry - he didn't even flinch at the sight of a family waiting with a child and luggage. Expedia mentioned babysitting services(for an extra fee). They don’t exist. When asked, staff shrugged. No apology, no explanation, no gesture of goodwill. We left without staying the night - and no one cared. We paid over $500. For that, we expected hospitality. We would have settled for competence. Instead, we got apathy and the privilege of being ignored. They offered nothing — not even a token refund. Avoid. There are far better uses for your money — and your patience. The only thing gem-like about this place is how hard it is, in every way, to enjoy.
Stayed 1 night in Jul 2025

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service
Property was fine and generally what I expected for the price.
Stayed 1 night in Jul 2025

4/10 Poor

Kaitlyn

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Used toiletries in the bathrooms. Uncomfortable beds. Only 2 outlets in the rooms (by the door at that- not even next to the beds) and the breakfast that they have you pay for is subpar. I've had better breakfasts at cheap chain hotels. Mugs were also dirty in the room. It is a pretty building though
Stayed 1 night in Jul 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, nice rooms - in the recent heatwave, AC would have been a great addition, but fans were placed in room for comfort.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Nice pleasant stay for 2 nights. Great location to Tube 4 min walk away, bars, restaurants etc. free on street parking from Saturday 1.30 to Monday 8am.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma

Stayed 1 night in Jul 2025