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C. H. Chelo

2.5 star property
VIP Access

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Photo gallery for C. H. Chelo

Family Room (4 people) | View from room
Front of property
Staircase
Single Room | Bathroom | Combined shower/bathtub, hair dryer, slippers, towels
Family Room (3 people) | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Hortaleza 17, 3º Izquierda, Madrid, Madrid, 28004
  • Gran Via
    ‪3 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪13 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Basic Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double or Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 11 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (4 people)

Family Room (4 people) | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room (4 people)

10.0 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room (3 people)

Family Room (3 people) | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room (3 people)

8.8 out of 10
Excellent
(3 reviews)
  • 15 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room

Single Room | Desk, blackout curtains, iron/ironing board, free WiFi

Single Room

9.2 out of 10
Wonderful
(7 reviews)
  • 6 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

C. H. Chelo

Pension in Madrid, steps from Gran Via
Along with tour/ticket assistance, this pension has free Wi-Fi in public areas and multilingual staff assistance.
C. H. Chelo offers 10 air-conditioned accommodations with complimentary slippers and blackout curtains. 22-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at C. H. Chelo, you're just a quick walk from Gran Via. Features include free WiFi in public areas and a local area shuttle (surcharge).
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Gran Via and 8 minutes on foot from Puerta del Sol
  • Local-area shuttle service available for a fee
C. H. Chelo offers its guests multilingual staff, tour/ticket assistance, and a lift. Public spaces have free WiFi.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 19 per day)
  • Area shuttle (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between 11:30 PM and 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 19 per day (1312 ft away)
  • Late check-in fee: EUR 20 for check-in between 11:30 PM and 2:00 PM
  • Rollaway bed fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 9:00 AM - 11:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

C. H. Chelo Motel Madrid
C. H. Chelo Motel
C. H. Chelo Madrid
C. H. Chelo
C. H. Chelo Madrid
C. H. Chelo Pension
C. H. Chelo Pension Madrid

Reviews

C. H. Chelo Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 124 out of 336 reviews
Rating 8 - Good. 146 out of 336 reviews
Rating 6 - Okay. 50 out of 336 reviews
Rating 4 - Poor. 10 out of 336 reviews
Rating 2 - Terrible. 6 out of 336 reviews

Reviews

6/10 Okay

Maribel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra estadia fue se puede decir buena pero con algunos problemas, el elevados carias veces estaba fuera de servicio y segundo en las noches se escuchaba mucho ruido de personas de otros pisos y no se podia dormir la ubicacion es muy buena también el servicio ,pero lo único era eso mucho ruido en las noches.
Stayed 5 nights in May 2025

10/10 Excellent

Kosin

Stayed 2 nights in May 2025

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localización y espacio dentro del cuarto. Los empleados son de alta calidad y muy atentos.
Stayed 5 nights in Apr 2025

6/10 Okay

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great Location with Safety Concerns

The hotel is located near Gran Via and both metro & commuter train stations, so there were a lot of great dining and shopping options available. The private suite was small with a small refrigerator, but no microwave. Also, the bathroom sink was way too small and inconvenient to use. The owner and staff were very friendly. There's one incident worth mentioning. At the check-in, the owner told us to just leave our keys on the reception window if we're checking out before 0900, which we did. However, when we went down stairs, the main door of building was locked from the inside and you needed the key to open that door to get out of the building. This could've been a dangerous situation if there was a fire in the building and people are trapped because they couldn't get out of the building.
Stayed 3 nights in Mar 2025

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Midden in het centrum plus aardig personeel
Stayed 5 nights in Mar 2025

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

REMIGIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like it
Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Pham Hoang Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and convenient location!
Stayed 1 night in Nov 2024

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller space than I was expecting…tiny bathroom. Great location!!
Stayed 1 night in Nov 2024

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Basic but clean and nice staff. Not that easy to find because the sign that has the name is covered by a tree. The sign on the door it says another name
Stayed 1 night in Nov 2024

10/10 Excellent

Duncan

Stayed 4 nights in Sep 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.
Stayed 3 nights in Jul 2024

8/10 Good

Yun Sil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

4/10 Poor

Martín, Santo Domingo, Dominican

Liked: Staff & service
Disliked: Amenities
Wry small bathroom. A danger and hazard really/
Stayed 1 night in Mar 2024

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great budget hotel. Excellent service and location

Excellent service. The staff very nice. It is very compact room but with great comfort and very clean. In the heart of Madrid. Safe
Stayed 1 night in Mar 2024

4/10 Poor

Thomas

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was in a good location within Madrid, but the street was somewhat rundown. The hotel was the same. It just did not meet my standards. It was old and tattered. We ended up departing after one night and took another hotel. You know that you in the wrong place when the hotel supplies ear plugs on the night stand.
Stayed 2 nights in Feb 2024

6/10 Okay

Johnny

Liked: Cleanliness, staff & service

Good budget friendly place

If you want a place to sleep and are planing on being on the city a lot and not in the room then this is the place. It is small but works if you are on a budget. The only complain is the the street is loud up until 3-4am so it is a little difficult to get rest. They provide earplugs to help and of course this is not their fault, it’s just the neighborhood. We enjoyed our stay and it helped us keep the budget available for other activities.
Stayed 3 nights in Mar 2024

6/10 Okay

Juan

Travelled with group
Liked: Cleanliness

So basic

It is close to Gran Via and restaurants, but it is not comfortable.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

2/10 Terrible

Howard

Stayed 4 nights in Jun 2023

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff.

Friendly staff, great location and comfortable rooms.
Stayed 2 nights in Mar 2023

10/10 Excellent

Madeleine Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very friendly and sweet! The room was also quite nice and well-located in the city
Stayed 12 nights in Jan 2023

10/10 Excellent

Niury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good